Trip.comReviews 4,821

During Covid I purchased a ticket on Ethiopian Airlines through Trip.com. The was cancelled but when I asked for a refund, I was given the run around. Airlines blamed Trip.com and vice versa. Eventually the airline did extend the ticket to December 2021. Unfortunately, I didn't need it as I was already in China as I bought a ticket through Air China which was the only airline flying into China. Also couldn't fly anywhere else as I was working and it was still Covid. So I lost my money! My advice: do not buy airline tickets through an agent, go directly to the airline!

It has been 4 weeks since I've tried to get a refund or move my trip date and it is still not resolved. They keep telling me they can't contact the hotel. How could it possibly take 4 weeks just to contact a hotel. I called the hotel myself and was able to talk to someone the first time I called. Either they are lying or they are incompetent. Either way, this will be my first and last time using trip.com

I booked round flight from Miami to New York, 20 hours before my first flight I tried to check in and a company that I supposed to fly with didn't have any information about my ticket. I called flight company and they informed me that since I didn't book through them I should call Trip and get information from them. After some mani calls and trying to get help over application I finally got someone who couldn't help me anything except to inform me that since my flight is in 20h they will try to fix it and that they will send me email in few hours. This is very very stressful and it's complete waste of time, money and you should never never use this company for absolutely anything! Horrible horrible horrible

Booked return flight DurhamTeesValley-Amsterdam-Naples. The Amsterdam-DurhamTeesValley was cancelled in March 2022. The short flight was refunded but not the Naples to Amsterdam. KLM were happy to issue refund to me until they discovered I'd booked through Trip.com. They said Trip.com need to issue the refund. It's now been 3 months and still receiving the same apology from them saying KLM have not issued the refund. Received a message from KLM 5th June saying my flight was delayed…flight hadn't even been cancelled! Unfortunately saw the TV programme advising travellers not to book with Trim.com too late.

Experienced the same problem as others have mentioned. I was sold an Air-Canada (AC) ticket, but nothing was mentioned about transit-visa requirements. I made an attempt to change the ticket, but it was refused by trip.com mentioning that it was an AC non-refundable ticket. I talked to three different customer service reps who gave three different answers including 1. We will try to rebook you 2. We will try to refund you 3. We can't do anything, it is your problem. At the end, I spent three hours to resolve this with AC who happily gave me a future credit, but also mentioned trip.com should have given me the same as they were the booking agency. Horrible experience and customer service -- save yourself the pain and don't fall for traps.

DO NOT USE FOR FLIGHTS!

Booked a flight 2 weeks before departure. Payed over $1k for my ticket. I expected to have the tickets in the next few days…. Nothing. I called, emailed, and contacted multiple different agents and they all gave me the same response. "be patient". It was the day before my flight and my ticket had still not been issued. Very unfortunate and extremely stressful situation. Ended up booking another flight through an airline and not trip.com. I now hope I get my full refund!

I warn you to go through airlines, rather than these sites. This is because these companies (trip.com) don't actually have a seat on the flight. They take your money and just wait for someone else on the flight to hopefully cancel their seat/ticket.

I must commend Kenzie of trip.com for rectifying what had been an extended, unpleasant experience as I had described in my original review. Thank you Kenzie and any other colleagues of yours who were involved in patiently communicating the circumstances of my booking experience with relevant individuals at Air Canada, and having them understand the basis for my refund request. Have a great day ahead!

I booked a one night stay at a hotel for my wife's birthday. The night prior to leaving she was injured and had to go to the hospital. After explaining to "Trip.com" why we couldn't make the reservation, and even sharing with them the actual medical records to prove to them that we were "Telling the truth", they still denied us a refund. They even went as far as to send me an email threatening legal action against me if I stopped payment. This is the most unbelievable bunch of thieves I've ever seen. Nothing short of Mafia strong-arm tactics to get your money with absolutely no comfort you the customer. Please never use this booking service. They are the worst and their rating proves it.

I booked a flight for my wife & I from Bali to Dublin. Out of the blue the flight was changed to the following day and we were told we could cancel our flight. This I have done but am now being told by Trip.com that they do not know when my refund will be issued due to an unprecedented number of refunds because of Covid.

I am tired of these companies using Covid as an excuse to delay paying refunds - it is simply a smokescreen to enable them to hold on to our money for as long as possible.

The situation is totally unacceptable as I need my refund to book an alternative flight to get home. I have used Trip.com many times without this bother but unless they deal with my refund sooner rather than later i will not be using them again and if forced to I may go down the legal route to try and get my money back.

I hope they will stop this company from doing business. They are simply useless and incapable of helping the customers. They don't care about anything at all besides their meaningless policies. STAY AWAY.

I was unable to check in on the flight due to a transit visa. Other passengers in the same situation as me were able to change their tickets to the new route, but I couldn't because of trip.com. trip.com agents always replied, "this ticket is non-refundable". Everyone flew, and went home, but I couldn't get on the plane. Don't use Trip.com, the worst call center, worst travel agency ever.

I purchased tickets online, but could not speak to anyone on the phone. Chat was worthless. I tried to change my flights due to my mother passing and Trip.com tells me I need to call United Airlines to request a credit. Not sure why since United did not have my credit card info. Nonetheless, I reached out to them and explained what had happened and they issued a credit to Trip.com. Tried to contact Trip.com to let them know the credits were issued and no response or acknowledgment. Disputing currently with my credit card company. Worst experience ever. Not worth any savings!

Update:

Finally, Trip.com calls me after I write a review on Trustpilot and assures me that they will take care of this. After a couple of weeks, they contact me and acknowledge they received the credit from United Airlines. They tell me that they will credit my credit card. I finally receive the credit only to have it appear on my card AGAIN months later!

Update:

This just keeps getting worse! Just got off the phone with Capital One and they completely acknowledge and agree that Trip.com was credited by United Airlines but since Trip.com's policy is no refunds they will not credit my account! Trip.com was paid twice! Everyone agrees but no one is willing to do anything. Capital One is just as bad. Hours on the phone with them and weeks waiting for return calls just to hear they are unwilling to do anything.

STAY AWAY FROM TRIP.COM ---- NOT AN ETHICAL COMPANY. WILLING TO TAKE ADVANTAGE OF SOMEONE'S LOSS AND PROFIT FROM IT.

CAPITAL ONE IS JUST AS BAD! HOW CAN A COMPANY CLEARLY SEE RIGHT FROM WRONG AND NOT DO THE RIGHT THING! What's in my wallet... Not Capital One any longer!

They cancelled my flight ticket 3 days before departure. NONSENSE
They easily take your money then leave you in trouble

As you can see, they sent me an email explaining that the airline company oversold the tickets. But if you are as curious as me, you will notice how much they lie to their customers. Airline website: 6 tickets left, same condition - but sure, not same price.

Spent all the day on the phone with the Trip customer service. They ask me to send proof to the « relevant team email » which is just the general trash email address. No answer. I called repeatedly, always the same process.

They really consider us like dumb customers.

Then I received an email asking me to buy another ticket (not same company, not same flight).

When I told the customer service agent that I have to travel with my parent who needs assistance, they finally said that the left tickets in the same flight are too expensive and they cannot afford it for me.

Please, take a look at their Price Guarantee in their terms and conditions:
https://www.trip.com/pages/customer-service/?locale=en_XX#flights

« If your ticket is not issued after successful payment due to the fault of Trip.com and the ticket price increases, THEY MUST COVER THE DIFFERENCE. »

If you are considering trip.com RUN FAST
If you had a similar experience, I am sorry for you. Contact me in DM to discuss a collective action.

I called before the confirmation email they still refuse to change the date or to refund. I called them two times one before confirmation email the second time after still they refused even they don't let me to talk to supervisor.

Check this out below, one person from Trip.com saying sorry we messed up and another telling me they have sent a ticket, which they did not and I sent them the email back asking them where is the attached ticket...!

Then telling me its because I had ti book in so it cost me extra, surely even they understand what nonsense that is as you have to book in first on their site BEFORE you receive the bogus not sent ticket they state they sent.
Unbelievable that people can try and get away with this!

We have informed you that you can see that we have issued you a ticket on the booking confirmation we sent you last 03/21, we also sent you the e-receipt and the itinerary. We have also contacted the airlines regarding your case and they have confirmed that you have taken the flight we issued successfully. You can also validate this directly with the airlines.

For your £55.00 fee, like we said this fee is for your check-in fee. I have checked the Ryanair website which states that you need to pay this fee in order to complete the online check-in

Below is the email I received, however, when trying to respond... guess what? Yep email not recognised...?

I had no ticket issued and previous people on these reviews have received the same treatment. More fool me.

Keep going guys you will get your money back on trading standards consumer rights.

Dear Tony S,

Thank you for bringing this to our attention. We are genuinely sorry for any inconvenience caused to you regarding the ticket issued failure. Please understand that this is not the service we want you to receive from our side. We would love to assist you in any way possible.

To assist you further, please kindly follow the below steps:

1. Please send us your detailed concern and booking details at *******@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}

We look forward to your response. Your understanding is much appreciated.

Best regards,

Rachel
Trip.com

I bought a ticket from trip.com. And within one week they inform my flight to Semarang Indonesia cancelled.
I have check with with Indonesia Goverment and find out that there is totally no flight Semarang.
Trip.com made fake flight and ticket booking. To+date Until now I never received my money back.
Please beware of this company.

The title says it all, trash. Wanted to add my pet to my flight and they for the life of them could not figure it out. Trash. Trash. Trash.

Sold a seat on a made up flight. They say there ticket exists though even though no aircraft on the ground

Worst scammers from China that you should stay clear from.

They will often appear on searches as the much cheaper option but when you go to their website it will ALWAYS tell you that it is sold out, hoping you will buy some other ticket anyways and even then they will try to scam you.

YOU HAVE BEEN WARNED!

Yesterday evening I made a flight booking through your website (Trip.com) for a round trip from COK (Cochin International Airport, India) to KUL (Kuala Lumpur International Airport, Malaysia).
Payment was successful and I got an email with receipt and Itinerary with booking confirmation along with airline booking reference(or) ticket number (PNR).
When i checked the booking details on both airasia.com and airasia.co.in, the PNR status shows invalid. Pls find attached screenshot images.
When contacted Trip.com customer care call they said its valid as per our records. Also add, pls wait for 24 hours will contact the airline and give you an update. Why they need 24 hours to validate a PNR provided by an airline company. There is no proper email for customer support and I have submitted a compliant the same day night through their mobile app. But no response yet. But they mentioned 24x7 customer support available. Also the contact number on their website for my country is not available or not working.
I'm left nowhere and still bouncing between Trip.com and Airasia to know whether my ticket is valid or NOT?
It seems Trip.com cheating by debit money from my card and gave a fake e-ticket.