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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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Cancelled my flight 5 hours before i was meant to fly. No consideration for customers. I was disappointed at the lack of importance shown.
Easy-to-use platform supported by knowledgeable and helpful agents that make planning in-country and international travel as easy and fun as snapping one's fingers.
Hi Walkaboutsteve W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The customer service at Trip.com is great! I appreciate that I can talk to a real person whenever I have questions or issues with my order.
Hi Erica S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
WIth options based on you each and everyone preference.
Hi Dalis Tuon D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a last minute flight that I needed to book. After searching online on airline websites I was really frustrated because most flights were so expensive. With trip.com I was able to get an affordable flight paid through them and they ensured I got my tickets promptly. They also did follow up on my trip sending me constant reminders and advice. Thank you trip.com.
Hi Jesse G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Always love using this site to book overseas travel as it is easy to navigate, has the best prices and offers the most variety with different airlines. Have used them several times and will continue to do so. Thank you for making booking a trip efficient and easy.
Hi Sophie N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Easy access to the apps, there are lot of choices of hotels and flights available.
Hi Robert Ghandi G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Anything went smooth from searching to booking.
Received booking confirmation within 5minutes after booking.
Hi Luong D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com really takes care of its own customer and their safety. They saved me twice during the trip in China:
1. Someone lost the telephone, and a taxi was booked over trip.com, and they returned the telephone safely.
2. We went to the airport too early, and trip.com saved us from waiting in the cold and early in the morning for the airport to open.
Thank you.
Hi Batchimeg B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We booked a flight with Trip.com from Japan to China which was a good deal. We also found a nice hotel in Shanhaiguan that is very close to the Great Wall of China.
Hi John J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I used Trip.com to book a flight and a hotel while residing in China. The process was simple, efficient, detailed, and clear. I was able to book my flight and immediately receive a discount for my hotel stay. I received my flight information and hotel stay information simultaneously, When I arrived at the hotel they immediately scheduled me for shuttle service to the airport based on the information that Trip provided. In all of my travels it was the most seamless travel and stay experience I have ever had. The hotel provided superior customer service that added to my stay and overall experience.
Hi Latonia B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I input wrong year of birthday after ticket issued, after I found in 5 minutes and called service, follow the instructions by email, fixed right away
Hi Jason Taijia Z,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Overall I haveis is the case. Been very happy with the ease of booking Hotels, trains and air. But lately when trying to book hotels in advance Trip has not allowed me to do so. I am not sure why this is the case. It only allows me to book a hotel the day before I arrive. This does create uneasiness. Other than this I have been using Trip for years and never had an issue. I highly recommend using Trip.com
Hi Dino D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I cancel my flight and the refund hasn't hit my account for some days.
Hi Abu Kofa A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I am enjoying every bit of your app. What i want to be included is stop over options when choosing a country's airplane.
So far my booking is coming soon in September, I don't have yet any experience for any that I booked.
Hi Manolo D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Using other sites- they have been waiting until the last page before saying "This fare is no longer available." Have not had a similar instance with Trip.com!
Hi Stuart S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Happy that bookings on Booking.com are consistently the best available.
I had a problem with my ticket issue but once I'd navigated the AI section a real person sorted it out in a couple of minutes.
Hi Dave M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I didn't notice that I wasn't booking the ticket directly with Philippine Air Asia.
I found out after I booked the ticket that ASAP was just charging me $186.00 without the check In 1 luggage.
I always book with them.
Dear Rose J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com refuses to refund my ticket for a flight that was cancelled by the airline. Despite their support promising updates and resolution within 4 hours, I have received nothing but misleading information. I have already filed a formal complaint with the German Consumer Protection Agency (Verbraucherzentrale) and initiated a bank chargeback. This is unacceptable customer service and a violation of consumer rights.
The all team were polite and patient with me and with situation.
I asked for the manger and Taha was so nice and understanding really did his best to help me I appreciate it a lot how I got solution to my problem thank you Taha and for all the team.
Hi Karen Or A,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anas A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.