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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,995 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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Best price, easy to deal with, and polite customer service. Very happy with experience
Quick and reliable customer service and a user friendly app. Free change of ticket saved me too
Hi Mehdi H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Found Trip.Com to be more thorough and user-friendly when booking. Largely due to information being easily accessible, with choices abundant and detailed.
Hi Matt S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Since i know trip.com, I always buy from this website, easy, simple, not rip off
Hi Nurlaini N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
First time I used trip.com to booking flight tickets. It's pretty easy, very reasonable price with all the tax & surcharge including in the price (what you see what you pay without confusing), and response fast.
Hi Henry T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I found my flight cheap and fast. Easy to find my flight and good schedule..
Hi Wenefredo A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My good to go app everytime i jave a vacation from flight to hotel to activities its so easy to book. In perfect service
Hi Adel A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Jay H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Website was pretty easy to navigate and gave me lots of options. I was able to book my trip and get my tickets with no problems.
Hi R S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
1. Good assist and provided a smart choice.
2. Easy for payment and no extra charge, ex. Service fee or credit card fee.
Hi Phuangthong P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
After googling for some time I found that the fares we were checking out were ridiculous and so, decided we would abort our intended trip. Went back on the Trip.com website and found 2 fares for my Husband and myself for half the price I had originally found them for! The only site which did!
Easy to book online.
Hi Maria M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I compared many flights over a period of about 4 weeks and this is the first tiem I saw this one, so cheap compared to other greedy airline companies.
Luggage included, amazing, love it.
We were celebrating our 45th wedding anniversary and at our ages, this trip was a bit daunting.
Thanks to Trip.com, it was a breeze! From flights to hotel accommodations as well as transportation to and from the various airports, everything was smooth sailing.
We highly recommend this ap & the services they provided.
From Hawaii to Thailand to Vietnam and back home to Hawaii, Mahalo!
Hi Lauraline L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Husband and I planned our 45th wedding anniversary and getting to Asia was our dream! Mahalo for all your assistance, definitely will be using you folks again.
The booking process went really smooth and my partner and I had no issues using Trip.
Hi Morgan M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I would use Trip.com for all my travel needs - including accommodation, if I could be sure that I really do get the best price.
However, whenever I compare prices for exactly the same hotel, date and room with other providers, I always find a better price somewhere else (Agoda, Booking etc.). As I dont have time to report such cheaper prices to Trip.com in the hope that they will beat them, I just book it wherever I find them.
So, dear Trip.com people: if you want to attach good customers to you, make sure that you really offer them the absolute best price available in the market.
Most of us who are travelling on business are desperate for a site that can handle everything (flights and accommodation) at the guaranteed best price.
Always, not just occasionally.
Dear Urs W,
Trip.com is always on hand to help you arrange your travel in our all-in-one travel app! And we mean that literally - with 24/7 service via chat, phone, or email, we will always do what it takes to make you happy.
We offer huge discounts on hotel, flight, and train booking and ect. The price of the tickets change quickly due to many reasons. You need to check the specific price in the APP for your reference. We are looking forward to your trip.
We are hoping for your cooperation and understanding.
I have done a Duplicate booking of hotel/flight package arrivingon the 05th June 2026@ Travelodge Kuala Lumpur. Due to overnight flight from Tokyo to KL, l hv book an extra *******@Travelodge supposed to be the 06th June instead of 05th... l have contacted reservation with Travelodge directly but no confirmation! Very disappointed 😞
Dear Na E,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I booked a flight from Seoul to Fukuoka. I have huge suitcases since y original flight is from the US. Trip.com had allowed checked weight limit written next to the bag icon, which made it so much easier to look for a specific info to book s flight compared to other sites.
Hi K M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
A good overall experience. I had an issue which at first seemed very difficult to navigate, after some back and forth I eventually got into contact with a manager from the senior care team called Jasmine. Not a bad word to say about how she dealt with the situation. She was very fast and efficient and done everything and more I could have asked. The only disappointment was not getting into contact with her sooner. Would recommend using trip.com as my case shows even when there is a problem they will do their best to correct mistakes.
Hi Bradley R,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
This App has made my trip to China a breeze! Everything you need is on this one app, hotels, flights, high speed trains, taxis, absolutely fantastic! App is easy to Navigate, and if you have any issues at all, they are solved promptly, highly recommend
Hi Claire M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Tiley T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had an amazing experience with Trip.com. They are truly a great company, and their support team helped me so much when I really needed it. I'm incredibly grateful to every single person who assisted me — your help made a huge difference.
The service was fast, professional, and genuinely caring. It's rare to find a company that treats customers with this level of attention and dedication.
I will always choose Trip.com in the future and highly recommend them to everyone. Thank you again for everything!
Hi David G,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ange A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.