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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Still waiting for them to call me and yet to hear back
We booked a Hotel through Travelup to Belize to do some diving... Dive operator call us 2 days out to inform us that they would be closed due to inclement weather... We went through the cancel protocol with travelup, and got an email confirmation that the reservation was cancelled... However, It started and stopped there... Still have yet to refund us our money, but gave us every excuse to why... From backedup orders, to Covid19... Please DO NOT USE THIS company!
Worst check experience in my life. The room has a view of trash. Check in takes for ever. Requested a high Floor and they gave me the 8th which is the third lower floor. No Microwave, No fridge. Pool for families is closed at 5pm but even if you do a check in after 5pm you still have to pay the resort fee. Wouldn't recommend this hotel to No one.
I have booked 3 Hotel Rooms in Turkey on TravelUp Site. After my booking it turned out that we are not able to stay in this Hotel. Reason is only UK/US citizens can book this hotel via this site. It was not mentioned in any stage during this booking and not written anything in Terms and Conditions. They charged full amount of money on my credit card. For 3 days i have been asking my full refund from the site but no reply!
Dear Mustafa,
We are very sorry to hear about your negative experience.
Unfortunately this is the case in many hotels that apply different rates for non US/UK citizens. This is stated in our terms and conditions for hotels as the source needs to be correct.
We apologise for any inconveniences this has caused to you over this time perod and we can see you have been refunded as of now.
Kind regards, TravelUp team
Scammers. Do not book on travel up. They are thieves.
Good morning,
We are sorry to hear about your experience. We have not got any call records or emails from you to confirm this. Please could you contact our team at [email protected] so we can assist in the aftersales of this booking
Kind regards, TravelUp Team
Your website saved the day offering a space big enough to accommodate my family for a reasonable price. My first time and I will be a repeat customer.
After the anxiety/panic attack Travelocity gave me for the same transaction, luckily I found TravelUp.
I do not intend to waste anymore time with TravelUp.
I waited over 6 months for a refund after being tossed back and forth; I was still short payed.
Avoid with all cost. They keep you on hold for a long time and hang up on you. Very unprofessional and outright scam. I repeat; avoid at all cost.
Good morning,
We are very sorry to hear of your negative experience. Our delays have been entirely due to inundated requests due to COVID-19 and waiting for the refund and response from the airlines.
We can see your refund was applied as per the policy and the taxes received back for the booking. We apologise if any inconvenience has been caused to you during this process
Kind regards, TravelUp Team
Hello! I recently booked at the Rancho Bernardo Inn for your site. It clearly stated in the fine print below rates that the price was "inclusive of resort fees." After purchasing nice day, the fine print below the order confirmation set otherwise, i. E. that upon arrival we would need to pay a $29 resort fee. There is no phone number, and no obvious way to contact customer support. This was extremely disappointing as apparently purchases are nonrefundable. And if this is indeed correct, is very misleading. I'm not sure what else "inclusive resort fees" means other than the resort fee is included in the advertise price.
Dear Teresa,
We are very sorry to hear of your negative experience with TravelUp.
We will be investigating into this, as resort fees are paid to the hotel upon arrival and most agents do not cover these costs. Inclusive resort fees may indicate that there will be resort fees when staying at the hotel.
We apologise if this has appeared misleading in the description. It is mentioned as we can see in the 'About the hotel' section under the hotel.
Kind regards, TravelUp Team
Not even 1 day paid 609 cancel an get back 460 something back thought it was one than 1 bed.
Good morning,
We are glad to see this issue has been resolved. Your booking was originally in 100% cancellation charges as per the terms and conditions, however our staff were able to talk to the supplier and reduce to cost down further as a gesture of goodwill
We apologise if you have been inconvenienced during this process
Kind regards, TravelUp Team
Is there a phone I can contact you directly? Can't download my voucher and I can't help but feel like I have been scammed.
Good morning,
Your hotel confirmation has been sent to you via email. If you need to get in contact with a member of staff from the hotel team, please call +1 646-844-9197 or give us an email on [email protected]
Kind regards, TravelUp Team
Reservations paid for but hotel doesn't recognize my booking reference number. Not happy at all. Good thing I verified before I traveled. I wont use travel up again!
Good afternoon,
We are very sorry to hear of your disappointment with your booking.
Your booking is confirmed as we can see, our supplier keep the booking reservation in a central system which is passed on to the hotel. The hotel will have your reservation however it can take a up to a week for the reservation to confirm with the hotel as it is not direct from us to the hotel. This actually prevents overbookings and unavailability by having your booking on a central system which overall causes less problems for our customers
We apologise if you have been inconvenienced over this time period
Kind regards, TravelUp Team
I make reservation. Paid. Got confirmation. 2 days later, got an email that the fare was withdrawn and I'll get a refund. I checked. The fare is still there. This company is not legit.
Dear Mike,
We are very sorry this has happened to you due to fare being incorrect at time of booking, it seems an IT error was the issue here.
We are happy to see that your refund is being processed. Once again, huge apologies for the inconvenience caused to you.
Kind regards, TravelUp Team
Very easy, my booking was confirmed a few hours after placement, included with the eTicket was a link to the airlines website where I was able to chooses my seats. Thank you
Pleasant experience. Friendly and knowledgeable customer service representatives.
Everything was good until I was asked to provide feedback as a way to confirm my reservation.
Charged an Admin fee and Charged a Cancellation Fee.
With Admin Fee, Travel Up worked out dearer than if I booked through the hotel alone. Hotel also had no cancellation fee.
On top of this when I cancelled booking they confirmed cancellation via email, then proceeded to withdraw full amount for the room. Fortunately after I called Travel Up money was put back into my account minus the cancelation Fee.
Would not recommend.
Good morning,
We are disappointed to hear about your experience with us.
We are sorry to hear about the mistake during the refund process and we are glad to see this is now resolved. Our deposits are non refundable for cancellations which is fairly normal for deposits wherever you go unfortunately.
We hope you are able to get away and travel soon!
Kind regards, TravelUp Team
Great! I was looking for best deal I could find, and You were there!
SCAM, SCAM, SCAM, They ruined my vacation don't ever book with them even if they are the cheapest offer online as you will find your booking cancelled after you arrange everything but 2 or 3 days before your vacation booking date. I booked through their website in Canada as I found their offer is the best online. We are happy that we are going to spend good time in Hurghada, Egypt. I booked July5th and paid the requested deposit and the mentioned they would withdraw the remaining on Aug10th and will issue confirmation number and Hotel vouchers. In the hotel offer policy that the offer is only for Canadians and Americans, I booked as we are Canadians. August 14 just a week before our vacation they sent us that we cancelled your booking, WTF we already in the flight. I sent them email they said because you guys are Egyptians. I told them we are Canadian who told you that we are Egyptians, there should be a mistake here and you cancelled our booking before asking us to send you our Canadian passport copy. They said sorry this misunderstand from our side happened and we will refund you. I sent them email that I will send a complain to the ministry of tourism in Canada, USA and Egypt. I called the customer service to escalate the issue as this is from their side not mine and they should solve it and rebook. They said we are sorry that happen a lot, I book with Expedia, Booking, Agoda and never had such a situation. I called the resort and the sales manager mentioned that they have a big issue even in their room booking that room capacities are different than the actual Hotel policy so you will be screwed once arrive the hotels. I will sue them. The sales manager of the hotel understood the situation and was very helpful and rebook for me but sure more expensive.
The provider "TravelUp" does not seem to have timely support and the website fails to mention rate expections from some countries (without an option to refund if issues occur).
Dear Muhannad,
We are very sorry to hear of your poor experience.
In these cases from where a customer books using USD rates but the hotel has different rate exceptions, if our team notice this on the booking it will be flagged up. We apologise this was not flagged up, however it does mention this in our terms and conditions in the hotel section.
It is quite a rare case and there does not appear to be an automatic feature set up on the website to flag this, however we have responded to our IT department for future use as it would be difficult to rely on human control when we have thousands of bookings coming in.
We thank you for your honest feedback!
Stay safe, TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Claude,
We are very disappointed to hear of your experience thus far.
We have investigated into your booking and can see a member of staff from the hotel administration team is working hard to resolve the issue. We are currently liaising with our supplier, however nothing has been finalised on their end.
You will be updated as soon as we have a defiant response from the supplier, we heavily apologise the delay and inconvenience this can cause.
Kind regards, TravelUp Team