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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I think I will never use your website again! Policy says one thing and reality is another thing! Not only I was not able to get refund though policy says I can, the process to request refund is even worse! Cannot do this by phone and need to go through this long back and forth email! Of course, you cannot get refund in the end! Total a disappointment!
Good. It was easy. However, it did not have single room specifics for one King or two queen beds.
The prices was great, but when I tried to book the price sky rocket up in a couple of minutes so I couldn't book the hotel I really wanted. Then after I booked something else I got a email the next day stating I didn't book the hotel I wanted with the same price. I was so mad because I wanted that one but the price changed when I tried to book it in the first place. And you guys don't do full refunds or exchanges for me to switch it.
Dear Ellena,
We are very sorry to hear about your experience.
Unfortunately it can be the case as we use a live booking system that the prices will rise during the booking. The prices are fluctuating on a daily basis due to demand set by our suppliers.
We apologise if this has inconvenienced you in any way
Kind regards, TravelUp Team
I can´t find my reservation in your web page. I want to pay the total invoice and I cant find how can I do that...
Dear Juan
We are sorry you have been unable to find the reservation. To pay the remaining you can either call us on +1 646-844-9197 or email us at [email protected]
We apologise for any delays in response and any inconvenience caused to you during this time period
Kind regards, TravelUp Team
Good site for make a reservation of hotels and I'll use it again.
Booking was quick but there is no reference number to find booking afterwards. Felt like I was scammed; money was taken out right away. I'll have to call the hotel to make sure my reservation really went through.
Dear Dani,
We have had a look at your booking and are slightly perplexed.
An email with your reservation numbers and details was sent to the registered email address moments after booking. If you need some assistance you can email us at [email protected] and a valued member of staff will be able to help.
Kind regards, TravelUp Team
Easy to use. Great customer service. First time user, so I'll update upon my return.
So far good. I haven't gone my trip yet so I'm Anxious to see the hotel and how the rooms are.
Quick and easy to follow directions
Follows up with information
Do not dare to make an urgent travel with them if you are residing in the US (their site is in UK) as they would deem your booking suspicious, cancel your travel, and refund you weeks later, leaving you with limited fund to rebook your trip elsewhere. Their request did even make sense to the US bank. - do not take your chance.
Good morning,
We have checked your booking and found you were not able to verify the charge. You were asked to confirm an auth code as non 3d payment was used.
As you did not verify the charge we had no choice but to refund. We have many American users on our site with no issue. We apologise if you felt inconvenienced by this.
Kind regards, TravelUp Team
I booked and reservation with a confirmation
I called the hotel and they have no reservation
I don't know if my reservation is valid
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Please advise
Dear Patricia,
We are very sorry for the delay in response.
We can see that a member of staff from the hotel team has assisted you and confirmed the booking for you. In some bookings your information is held in our suppliers central system before being passed to the hotel which is why the hotel wont confirm the booking straight away in some cases.
We hope you have a wonderful stay!
Kind regards, TravelUp Team
Really frustrating to pay. No matter what card type you click, it just loads and loads and nothing happens. Had to refresh multiple times. Then after it finally allowed me to pick my card, it ended up charging me incorrectly. Perhaps it was from all the refreshing of the page, but I remember specifically picking the deposit option before trying again and it charged me the full amount. Ended up over drafting.
Dear Adam,
We are very sorry to hear you had a frustrating day using our website. We apologise if on the day the website had appeared to be playing up; we will be following this up to our IT department to ensure we keep on top of issues like this
We are glad to see you have made a booking and we hope you have an excellent time on your travels!
Kind regards, Travelup team
It was easy, and Travel Up had the best rates! I was trying to find a nice hotel at Niagara Falls at a decent price,, and went with Travel Up, was the first time using this booking site
It was simple steps in completing a reservation thru travelUp. I received an email right away with my booking info.
The worst. I booked a Cancun vacation for $2929. 44 and when i called the hotel they tell me that no reservation exists. I called TravelUp and i was transfered to a voice mail, and i left a voice mail and received no response i even email them, to no avail. Next i will go with my credit card company, except that i have the flight reservation with another company and I will lose that money too.
Good afternoon,
We are very sorry for the delay in response. We can an email was supplied to you with the details needed for your reservation. You have a pending email from our staff member in the hotel team. We hope everything was okay after that scare, if not please reply to the email sent to you.
We apologise for the inconvenience caused to you from this
Kind regards, TravelUp Team
Took my money but can't contact them at all. Phone number doesn't go anywhere and no one responds to e-mails
Good afternoon,
It seems you have thought the booking was a scam. You then cancelled on that fact at a loss of your deposit. Our team has also offered to keep your deposit open for a different booking.
We apologise if you were not able to get through at the time, but we can assure you were are a legitimate company. If you look at our google, trustpilot and feefo reviews you will be able to see.
Kind regards, TravelUp Team
So far the experience has been great! Super easy and great value!
Making a reservation was easy and quick. I will use this site again
Making a reservation was easy and quick
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We are very sorry to learn of your experience whilst using TravelUp.
We have investigated into the booking and have seen that a member of staff from the hotel team was assisting, however was unsuccessful to provide positive news as our provider was not allowing as it states on the email.
We apologise if this has inconvenienced you, however our staff had tried to get the best outcome for you and we are sorry that it was not resolved.
Kind regards, TravelUp Team