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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great experience, easy to understand interface. Will use again
Easy to use. Helpful representative explained what I needed to know.
The price of the hotel went up $100 became I had to refresh the site. This was an unfair hit to my spending and enjoyment.
The price of the hotel went up $100 became I had to refresh the site. This was an unfair hit to my spending and enjoyment.
I want to cancel as soon as possible please I'm been charge which is bad but there is nothing I can't do so I just need to cancel thank you
Saved me 150 dollars on a room happy with travelup
Saved me 150 dollars on a room happy with travelup
Since starting looking for hotels at RD I found TravelUp provides A good price and good customer service.
Booking was very easy & with good hotel rate.
I got nervous after reading some negative reviews but so far, my experience has been positive!
Thank you!
This has been the worst experience with any travel website. I eventually booked 4 hotel rooms through TravelUp after calling two separate agents to confirm that cancellations due to COVID were fully refundable. After COVID restrictions came into play affecting our trip, I requested my options from TravelUp (i. E. full refund or credit vouchers etc). Instead of providing me options, they cancelled the reservations and kept over $100 in "cancellation fees", despite telling me multiple times that these won't be applied to COVID cancellations.
I have been emailing and calling for over three weeks and I receive extremely rude and unhelpful staff who give me the same generic response that "someone will call you in 2 hours with an update". After 3 weeks of emails and calls, I have never once received a single reply with an update.
Do not trust the website or the staff taking the calls. Never been spoken to so rudely.
Had a hard time finding decent hotel prices for a nice hotel in Austin Texas for a weekend, and TravelUp had one of the best deals for an extremely nice hotel I could find!
The price was so cheap which looked no real, but it was! Now we are at the best hotal with the cheapest rate ever
None of the rates are real. The rates don't include taxes, fees, etc. They all do it, but it feels very disingenuous
Absolute disaster of a company. Unable to communicate effectively. Ignore emails or send irrelevant response, Cannot understand simple instructions such as "Please book this flight'
Failed to advise me of their complaints procedure. PLEASE avoid!.
Dear Paul,
We are very sorry to hear about the delays in response you have experienced.
Unfortunately due to COVID-19, our team have been inundated with requests causing longer delays.
We advise ringing our admin line to get through to an agent as our call line is less busy than it was towards the start of COVID-19.
We once again apologise for any inconvenience that this may have caused you.
Kind regards, TravelUp Team
Was not pleased. I still have not received correspondence regarding my refund.
Dear John,
We are very sorry to hear about the delay in response.
We are very glad to see that your issue has been resolved and that your refund has been processed now.
We hope you are able to travel again in the future!
Kind regards, Team TravelUp
Ok. It was fine. I appreciate the help finding a hotel with a water slide
Ok. It was fine. I appreciate the help finding a hotel with a water slide
I really struggled to find a hotel close to my daughter. I really wished that it i could find a site that allowed you to search hotels with in a certain distance. I haven't found that yet. I don't want to pay a fee ever again because I know for a fact that vendors pay agencies for booking (i was an agent)
Finding the hotel information was hard I had to go to their site to find out about amenities and address
I purchased a ticket from Townsville to Hawaii. The flight from Townsville was cancelled and they didn't even notify me. Ive missed 4 connections because of them. Im out thousands * of dollars. The worst part is that my ticket was INSURED and they won't even email me back. Ive been trying to get in touch with this company for DAYS after they screwed me over with my flights to get a refund or rescheduled flight. The cowards won't even return my calls or emails. IM PISSED and ill be taking legal action if they don't give me my money back.
Its a complete scam. The level of unprofessionalism is astounding and down right criminal.
Ive spoken to jetstar and filed a claim against them but still I haven't heard anything. Rest assured I won't stop until justice is served.
Save yourself the trouble and stay far far away from this company.
Very fast, very easy, plenty of information about the hotel, and the least expensive option.
Booking was easy and simple. Made the process of booking very efficient.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Albert,
We are very sorry that this has happened to you.
We have provided our hotel team with these details, it will be investigated into and then we hope to resolve the issue for you.
Kind regards, TravelUp Team