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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use site and found great price compared to other travel sites
The hotel we booked through your site was closed. No longer operational. Out of business. How does this happen?
The deal was good, and I got a quick response to my email inquiry when I had a question after booking
Great experience no issues at the moment. Thank you for your help.
I had never heard about this company but I'm glad I did! It was straightforward.
There is a mssg stripe failed. I have to go back and type information again. The last one I waited and went through. I hope previous booking (twice) not go through.
Thank you.
The website kept refreshing and changing the dates. So when I booked, the dates were wrong. The actual dates were not available. When I try to cancel the same hour, I still got charged with the $33 fee. Will not use this service again.
Good morning,
We are sorry this has happened to you. We have not heard of this happening to a customer before, so we will be checking our website to make sure it is running smoothly. Your choice should be shown to you, including dates before you click on 'Buy'.
We are sorry if you have been inconvenienced by this situation.
Kind regards, TravelUp Team
We booked a resort, it is closed and if cancelled im charged a fee is unacceptable since not my fault. I will file with BBB if not refunded full amount
Good morning,
We are very sorry that you have been in tis situation.
We can see our team have fully refunded you after checking the hotel and the supplier. We are sorry for any inconvenience you have been through during this time period.
Kind regards, TravelUp Team
Good good better good morning love you guys good day good luck today good night sleep love loves you so much love you too love you guys too too bad too too
The interface was clunky.
I don't want this room and I want a refund
The interface was clunky.
I guess it worked.
I thought this was Trip Advisor...
Where's David Bowie...?
Is there a reason why you don't send an email with all the reservation details? Why is it that you only have a download and print option? Are you assuming that everyone owns a printer?
Great price. Better than most online. Relatively easy to use site.
I was not happy with my booking at all. I made a common error and your customer service rep would not help me fix it. Told me to cancel and start all over so I guess how you make your money if people make mistakes. This was the worst experience.
Good morning,
We are very sorry to hear of your situation.
Unfortunately this can depend on the booking made. Non changeable bookings we would have to create a new booking or try to liaise with our supplier. If your booking is changeable to we can change the dates for you and there may be a new cost depending on the rates on that day.
We apologise for any inconvenience that this may have caused to you.
Kind regards, TravelUp Team
Ad fraud - you click on an Adult Only choice for hotel, then they put you in Family!
And won't fix it. They are horrible and unwilling to help.
Don't fall for it folks!
Nice and easy. Everything went smooth. Easy to follow and process went well
Do not care for your restrictions on cancellation or reservation changes
It was simple and straightforward. I called the hotel to make sure that they had my reservation and they did!
The website is very easy to navigate. Also it was really fast. Only issue was understanding what amenities came with the room
The website is very easy to navigate
I made a booking by mistake and immediately reached out to support to fix it, but haven't heard back for over 24 hours.
Dear Maria,
We are very sorry if there was a delay in response. Due to COVID-19 unfortunately we have been experiencing larger volumes of request which has been slowing down our response rate. We are very glad to see this issue has now been resolved.
Kind regards, TravelUp Team
Hello I want to share my experince with the people who makes reservation with kind of really bad company like travel up I am travel agency and I made a reservation for my guest then they relocate my guest to trash hotel then they told me I can ask for the refund but I told the customer service agent about different hotels he said the only one they can offer it calls Roma Host Way Hotel & Aqua Park but the guest should stay at golden 5 resort when I compare both of them the relocation one is trash then I asked to talk to a supervisor the agent hang up on me the call was 11:10 PM london time please people do not make any booking with the worse company like travel up and I will put this review on each traveling website
Dear Martina,
We are sorry to hear about the passengers situation.
Unfortunately, the hotel had closed and the guests were relocated. Our suppliers offered us two options which matched the price and standard of the original. We then offered this to you or a full refund. We have done exactly what was needed to assist the passengers in question. Unfortunately relocations do happen from time to time caused by the hotel.
We apologise if you have had any inconvenience during this process.
Kind regards, TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paula,
We are very sorry to hear about your negative experience.
We have checked your booking and are glad to see your booking has been refunded in full. We apologise for the inconvenience caused from this situation.
Kind regards, TravelUp Team