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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Seamless and quick. Price was best! Recommend this site.
Seamless and quick. Price was best! Recommend this site.
Booking experience was very easy! It only took me 5 minutes total to book my hotel.
Worst experience. Do not use this site. I accidentally booked the wrong date but called not even 2 min afterward. The rep said he changed the reservation to the correct day. When we got on the plane, we emailed several times to confirm this change but we got no response. As soon as we landed we called and the same rep hung up on me when I asked to confirm the dates were changed. After a long flight we got to the hotel very late with no reservation. Thankfully, another travel site helped us make a last min reservation. Do not use this site to make any travel arrangements. Not only were they ineffective, they were rude and not willing to help. We ended up having to pay double for our stay.
The steps in completing a reservation thru travelUp were simple. I received an email right away with my booking info.
I was surprised after completing my reservation with you in a resort in Hurghada, Egypt, that this reservation is for certain nationalities, not for everyone, and that I have to pay an additional cost because my nationality is Egyptian, not American, and this is very annoying and incomprehensible.
Dear Michael,
We are very sorry to hear about your experience.
Unfortunately, many hotels in Egypt have this in place. You can find this mentioned in our terms and conditions for booking using a different source website.
We apologise if you have been inconvenienced during this time.
Kind regards, TravelUp Team
It's almost $200 cheaper on other sites…………………….:.::
Good morning,
Our prices are usually very competitive. We provide a wide range at great prices but can depend on our suppliers, availability and room type.
We hope you have a fantastic stay!
Kind regards, TravelUp Team
We were happy to use Travel Up to book our honeymoon to Margaritaville Vacation Club in Rio Grande, Puerto Rico until we called to confirm the day before to only learn the travel up had made our reservations with the connecting hotel, Wyndham. The hotel was unable to fix the reservations previously made.
Dear Laura,
We are very sorry to hear about your situation. We can you have contacted our team and our hotel manager is checking with our supplier to see what the issue is.
On our side we would have booked the chosen hotel however this was clearly not followed through on the suppliers side. We will be in touch as soon as we have word from our supplier.
Kind regards, TravelUp Team
Very good experience, booking online for the first time
Very good experience, booking online for the first time
A lot of features were not avalible after we got to the hotel! Maids didn't refresh the rooms we were not told at check that we had to request maids towels weren't even brought up! When checking out they couldn't do anything but give meal vouches because we book through a third party
I wound up canceling my reservation and was told that my deposit was non- refundable. Absolute garbage.
Dear Brian,
This is a very normal policy for deposits to be non refundable. If you agreed to our terms and conditions before booking, they state that hotel deposits are non refundable as we work alongside with suppliers.
We apologise if this has inconvenienced you during this time period.
Kind regards, TravelUp Team
Had extra fees when we signed into the hotel. These fees were not noted when we booked it it was an extra $20 a night in the hotel was horrible.
Dear Debbie,
Any extra resort fees are mentioned in the section 'about the hotel' when making a booking. All resort fees are paid directly to the hotel on a daily basis as is becoming very common among hotels.
We apologise if this has not been clearly shown and we will look into making this information easier to find for our customers
Kind regards, TravelUp Team
The experience was phenomenal. This is my first time booking with TravelUp and it seems too good to be true.
Went easy but you need to read all the notes. It said if I did not print a thing then it would not be valid so I printed it.
Large room with GREAT views again! Loved having access to a "somewhat" private beach for just the hotel!
Quick and a solid deal this time of the year, along the Texas coast!
Quick and a solid deal this time of the year, along the Texas coast!
Went well so far it's worked out good but haven't checked into the hotel yet.
I cant said anything right now because i haven't traveled yet
It was generally very good except that the eticket was not issued immediately after the booking was completed
I started getting junk/spam texts after using this services. Seems like more than a coincidence.
There's a little bit of a mixup at first but when I called in and spoke to Danny M. Hewas wonderful and took care of everything, thank you.
Omg I booked with travelup for Staybridge Suites Time Square and I got to the hotel and they told me they don't use travelup and the hotel is booked. They also don't go by Staybridge Suites Time Square anymore. I tried to call them and their office is now closed. What am I to do, this is awful!
Thanks you easy breezy. Agoda had problems. So I came here from TravelCity or something.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear William,
We are very sorry to hear about your experience.
If this is indeed the case, please do send us an email at [email protected] explaining your situation or please call us and ask to speak to manager as this is unacceptable. We will be happy to assist you
Kind regards, TravelUp Team