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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Don't want give my money/refund back ( but the hotel already refund my money to them! Now is 1 month and... Nothing. Don't answer of any email, customer service very rude and close the phone. Horrible
This is the worst company ever. Tried to get a refund over 2 months and no response. The description of the hotel I got didn't matched with the hotel I booked.
Dear Alicia,
We are sorry to hear you did not enjoy your time at the hotel. We advise leaving a review if you did not like the hotel itself.
Unfortunately we have to wait for our supplier to liaise with the hotel regarding your complaint as it it up to the hotel if your case is justified.
These types of cases can take a while so please have patience with us while our team work hard to resolve it.
Kind regards, TravelUp Team
I will never use them again, and I will tell everyone I know to never use them. They said they had a room for me in a booked hotel. They never gave me a confirmation number from the hotel and told me to just fly down and if there is a problem to call them. Called the hotel three different times and they stated they are totally filled with Line Workers (New Orleans) and confirmed they DID NOT have any open rooms, especially a room with my name on it. I was not going to just fly down to a town where all the hotels in the town are filled already, WHITHOUT a confirmation number from the hotel. So, even though they could show me a confirmation number, they still kept half the money. Just BS.
Sketchy communication. Booked a flight and was charged twice and still have not received my e-ticket. Feel I have been scammed.
Dear Hilary,
On this booking it seems your first payment had failed and needed up going through due to a system error.
Your E ticket should come through within 48 hours and we are glad to see it came through just after this time.
We apologise for any inconvenience this may have caused to you during the situation
Kind regards, TravelUp Team
This was the 1st time I used travel up and I am completely unsatisfied I am in Peru and I try to see if this was too good to be true and II was not pleased
Dear Judith,
We can see you were assisted by our agents and there does not seem to be an issue?
Please could you describe what happened and why it was a negative experience as it seems fine from our investigation.
We look forward to hearing from you soon.
Kind regards, TravelUp Team
There was the fact that I was not made aware of Covid test before departure.
I was not in the system for transportation from the airport too the Resort I'm out of $300.00 because of neglecting to inform me of these travel codes! I can promise you that I'll never use this company ever again nor will I offer this company to any of my friends or family to use travelup!
Dear Henry,
Covid-19 tests before departure both to and from a country is not set by the agents. This is something all passengers are advised to check before travelling as this has changed so frequently. It is your responsibility to make sure you have your correct documents, insurance and tests before travelling.
We are sorry if this has affected your holiday.
Kind regards, TravelUp Team
This company is an absolute scam. I paid £150 for a flight which was cancelled 3 days before the due date. After nearly 6 weeks, I've received just £85 as a refund. I've tried to contact the customer service to ask my money back, but they didn't explain anything, just hang up the phone. I can read from their cancellation email that they charge £50 for the refund, but no explanation is given as to why they have stolen a further £15. Please stay away
Good morning,
Our terms and conditions state regarding £50 for administration to collect your money back from the airline which should take 6-8 weeks as stated.
Your booking fee is non refundable however. We apologise if you have been inconvenienced during this time period.
Kind regards, TravelUp Team
Cancellation Policy is terrible and we discovered it isn't even close to the lowest rate. Very disappointed.
Dear Barry,
We are very sorry to hear about your review.
Our cancellation policy depends on our suppliers cost to cancel a booking. This is normal for a large number of booking sites across the world.
We apologise if you do not agree with our policies. We hope you have a great time abroad!
Kind regards, TravelUp Team
Horrible company, stay away. Unable to cancel my reservation. I have sent an email twice without any results. My credit card is charged.
Good afternoon,
We are very sorry to hear about your experience with TravelUp.
We have checked your booking and are glad to see your booking has now been refunded. We apologise for any delays; since Covid-19 our team has become inundated with requests.
We apologise for any inconvenience caused to you during this time period.
Kind regards, TravelUp Team
There were clear instructions which made the process very easy
I was very disappointed. I logged onto Kayak, and saw that Travel Up had the best fare to Dublin. The Aer Lingus site said that it was a "Smart" fare, so that meant I could select a seat for free. But when I chose Travel Up, I got directed to the United site, and that turned out to be a "Basic Economy" fare, which means I couldn't choose a seat. I called Travel Up and talked with a person who was very hard to understand. He wouldn't let me change the order, so I had to call United directly and pay extra to choose a seat. I should never have gone through the Travel Up link, because it is misleading. I should have chosen United directly, and got what I needed for an honest price. I won't use Travel Up again.
There is no one here to help you. If you have any questions or problems you are Fcked.
This company will allow you to book and pay for rooms they cannot confirm, then the make it impossable to get ahold of anyone to discuss options, and make it even more difficult to get your money back once you realized this is a fraud. Sucks, I am out a lot of money because I trusted this company... if you ask them, that was my fault... this is BS.
Dear Lee,
We are disappointed to see a one star review from yourself.
We can assure you this is no scam. We have checked your booking and seen your reservation was able to go through. This is a very rare occurrence and we apologise for the inconvenience this may have caused to you.
We hope you are well, TravelUp Team
It was a bit complicated for them to accept my payment method, however everything went well after all
Good and quick:.) very questionable why it was so easy
They were able to change my booking, as we were in lockdown here in Sydney, so I'm very gratefull for thier prompt service
The TravelUp Team was very professional. I had a very Smooth booking experience!
So far so good...
Appreciate the rapid, weekend reply to transaction confirmation request.
I booked flight tickets to Istanbul in March 2020 and due to COVID the flights were cancelled.
Initially Travelup were good at sending communications out to clients and asked for patience due to high volumes of calls/emails etc. They also stated they were contacting everyone who had bookings (by travel date) and NOT to contact them if the travel date was between 18th March to 31st May, which my tickets were.
In May, they asked people to sign an online form to claim a voucher/refund for their bookings, which I did straight away. I even took it upon myself to reach out to the Airline themselves who confirmed to me the refund actually had already been paid back to the travel agent.
Since filling out that form, I have not received my refund and also have not heard anything from Travelup whatsoever. Checking my emails, I can see they went 'quiet' ever since August 2020, and stopped sending communications out to clients. Also, checking the online form again, I cannot even check the 'live status' of my refund.
This is totally unacceptable from a company who state that our funds 'are safe with them'. Avoid at all costs!
Dear Bobby,
We are very sorry to hear about the delays in communication.
We have checked your booking and your refund should be available for processing. Please fill out the form again for an automatic refund process or you can call our office and ask an agent to do the refund for you.
We hope this is resolved as soon as possible.
Kind regards, TravelUp Team
Its a good place to plan your travel plans with best places to visit, booking best flights available at best price.
Easy process for booking. Offered a great price. Would use them again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Monika,
As explained by our agents to you numerous times, we have to wait for our supplier to get back to us regarding your refund as they are holding the funds with the hotel.
These processes can take a lengthy amount of time, especially if the supplier is being slow, mostly due to Covid-19.
We hope to be hearing from them as soon as possible and you will be informed as soon as we can help.
Kind regards, TravelUp Team