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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Confirmation received quickly and everything went smoothly. No surprises!
I never got a confirmation email and I called the hotel and they said they don't have my reservation. I'm about to dispute it on my card if I don't find confirmation by tomorrow.
Easy to book. Still don't have e tickets 2 days later.
Easy, pointed and love the deal!
Site easy to navigate.
Ready to extend my stay..
Everything was absolutely clear and precise. It made the process so much easier. I was able to find the customer service number with ease. I'd recommend this many!
Excellent rate for what I was looking for. I was able to select the exact room I wanted from the choices available. I will definitely use this site again!
I pulled up a one night stay on trip advisor, I clicked through to Travel Up. I booked the room. I then freaked out because it was the wrong date! I couldn't believe I made a mistake…I quickly emailed the company to cancel. Then I went back to the TripAdvisor app and realized I DID have the correct dates, when I went to the website it changed the dates. I rebooked through TravelUp the correct date. They want to charge me a cancellation fee for the wrong Res :(
Dear Taylor,
The reason for a cancellation/change fee is we book through our suppliers and there is always a fee for changes as the rates are different and suppliers will charge us for cancellation.
We apologise if you have had a stressful time during the booking process.
We hope you have a great stay!
Kind regards, TravelUp Team
Thank you for offering discounts on accommodations. Your website is set up nicely and easy to use.
Thank you for offering discounts on accommodations. Your website is set up nicely and easy to use.
On Monday I received the message
Dear Ms. Denise Walstead
Thank you for booking with TravelUp
Your booking is successful and your payment is completed.
On Tuesday when I went to the airline site they informed me that the reservation number provided was incorrect. I called and was told to call back on Wednesday. Wednesday morning THE DAY BEFORE THE FLIGHT! I received the following:
Dear Ms. WALSTEAD,
Please be advised by the time your payment was verified the fares were withdrawn due to which we are unable to issue your tickets so we will refund the whole amount back on the same card and you will receive that in three working days. Kindly acknowledge us back that you have received the email so that the refund could be processed.
Please accept our apology for any inconvenience caused
Regards
Milo Grey
Sales Consultant
Tel: *******050 (Ext: 6839)
Office timings: 09:00 am to 06:00 pm
TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN
Dear Denise,
We are dreadfully sorry that this has happened to you on this occasion.
We can only apologise for this rare unfortunate situation that you have been placed in.
We wish you great travels for the future!
Kind regards, TravelUp Team
I get to this webpage through Trivago.com. Among all the others options, Travel Up has the best price; even best price than the hotel webpage. The process was fast, easy and all charges were detailed. We definetely has all the information required before taking a decision.
Although it was very easy to book through TravelUp, I never received a confirmation email regarding my reservation, which is concerning.
Great service I'm really recommending using this to all traveler inquiries
DO NOT USE TRAVEL UP! This is the worst experience i ever had for booking a hotel through TravelUp! After making the booking i received the confirmation for the hotel booking, then later i called the hotel, they couldn't see my booking, travel up told me everything is fine i just need to wait few days to reflect. A week later I received a email asking about my nationality to know then that my reservation cannot be confirmed because i am not a US or UK citizen! What a discrimination is this! There is nothing mentioned about that during the reservation! Why they took the money then! Where in the world a hotel booking on any travel site ever can be made for a specific nationality and not to another! I've never seen that anywhere in the world!
Good morning,
We are very sorry to hear your booking could not be confirmed.
Unfortunately, this particular hotel has different rates for non US/UK citizens; it has nothing to do with TravelUp. You have booked through a US source site which is why this has not been picked up straight away. However we are glad to see that the booking has now been refunded in full.
Kind regards, TravelUp Team
Quick and easy booking, but the hotel has no reservation in my name!
Good morning,
Your booking was well confirmed as we can see from our supplier, the hotel had not received the details instantly from our supplier.
Unfortunately, you have raised a chargeback which has affected and cancelled the booking. We apologise if you have felt inconvenienced during this process.
Kind regards, TravelUp Team
Made a booking in good faith to stay in Glasgow city centre in November. Got an email to say it was cancelled and I could have alternative accommodation in Loch Lomond. My conference is in Glasgow so had no desire to stay there. Due to the popularity at this time there are now no rooms available anywhere in Glasgow without paying 4 times the price. Very angry, I paid in full and thought I would have a room for two nights. The explanation given was hotel was relocating, lot of rubbish as I have looked into it. Think they cancelled so they could resell at higher price.
Good morning,
'Think they cancelled so they could resell at higher price'. You would be very wrong. We have checked the booking and the hotel did not confirm the booking with the supplier. We apologise for the inconvenience this may have caused to you as we understand this may be a hassle.
Kind regards, TravelUp Team
So far so good. I have been to the hotel many times but i have never used this site before so I hope it works out.
So far so good. I have been to the hotel many times but i have never used this site before so I hope it works out.
This was made easy. I will start booking my hotel online more often.
This was made easy. I will start booking my hotel online more often.
Don't want give my money/refund back ( but the hotel already refund my money to them! Now is 1 month and... Nothing. Don't answer of any email, customer service very rude and close the phone. Horrible
Dear Monika,
As explained by our agents to you numerous times, we have to wait for our supplier to get back to us regarding your refund as they are holding the funds with the hotel.
These processes can take a lengthy amount of time, especially if the supplier is being slow, mostly due to Covid-19.
We hope to be hearing from them as soon as possible and you will be informed as soon as we can help.
Kind regards, TravelUp Team
This is the worst company ever. Tried to get a refund over 2 months and no response. The description of the hotel I got didn't matched with the hotel I booked.
Dear Alicia,
We are sorry to hear you did not enjoy your time at the hotel. We advise leaving a review if you did not like the hotel itself.
Unfortunately we have to wait for our supplier to liaise with the hotel regarding your complaint as it it up to the hotel if your case is justified.
These types of cases can take a while so please have patience with us while our team work hard to resolve it.
Kind regards, TravelUp Team
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Dear Michael,
Your reservation looks confirmed on our side. Have you been in contact with our administration for resolution?
We hope you have an enjoyable stay!
Kind regards, TravelUp Team