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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very straight forward process booking with Travelup. Only bad thing is cancellation not an option.
Great fast and easy. Would definitely use them again for our next trip
Not received my e-ticket. Amount debited from my account. My travel details not showing in my trip section in the app.
This transaction was so easy and so quick! We had searched several other sites and found the rate cheapest!
A month away from the reservation date I try to cancel reservation and they did but no refund at all. They are keeping $$$2050. Dollars just from me one client. How much do they keep after all from people?
Buying the tickets was easy and i received my email confirmation
They made me a best romantic holiday I have ever had in my life!
I want it happen every month, but unfortunately it cannot.
The service was really fast and professional.
They have taken zero responsibility for a booking I made with them that has had some complications and left me stranded in a foreign country. They claim its the airlines fault however I booked with and paid Travel up! Which makes you wonder what's their purpose if once you've paid them they refuse too assist you any further and ask you too take it up with the airline! I highly recommend not using their service and to book direct with the airline or find a more professional travels agent. Worst travel experience of my life!
Dear Robert,
We are very sorry to hear about your experience whilst traveling.
We do our upmost if we are able to resolve issues like this, however it is the airlines responsibility to return customers home once they are abroad, as this was a common occurrence during peak Covid times.
We would like to hear more about your experience, if you could send us an email to [email protected].
Kind regards, TravelUp Team
Easy to use but never got an email confirmation. When I went to inquire the site booted me off.
Fue muy rapido, despues de ver varias opciones, aunque al momento del pago hubo una pequeña variación.
TravelUp was easy to use and the results were accurate - exactly what we wanted.
It was a mistake when I use you, I thought I was on booking.com, having said that my booking was flawlessly booked, the only thing I need is a confirmation to my email to become completely satisfied
I had not received a confirmation when I placed my hotel! For 2 days, I called and after 30 minutes, the call was disconnected. The third day, I phoned several times throughout the day, but was busy each time I called. Eventually, I did get through to confirm my reservations.
Following my first review, I was sent an email stating a confirmation had originally been sent and I should check my spam. I did check my spam. I had not received a confirmation. After speaking with travel-up they forwarded an email confirmation.
When you spend a considerable amount of money on hotel reservations, one would like to make sure the purchase is not a scam. For 3 days, I was beginning to think it was.
I did call the hotel and confirmed my reservations. So far so good!
Dear Bernadette,
We are not sure why a confirmation had not come straight through as it is an automatic process after booking; maybe it had dropped into your spam folder.
We can see that our staff has re sent the confirmation regardless
We hope you have a wonderful stay away!
Kind regards, TravelUp Team
I just called the hotel a day later to make reservations for their pool and they still do joy have the room reservation. I am hoping this isn't a scam.
Smooth and easy to navigate the website
Smooth and easy to navigate the website
My hotel reservation was completed without my authorization. After filling out the credit card information I left my computer for a few minutes and when I came back the reservation had been made already without giving me the opportunity to respond to a prompt to submit, approve, or complete the reservation or to authorize the use of my credit card. I have never experienced a transaction finalizing without my explicit permission to do so,
Good afternoon,
This is most strange. We have not heard of anyone experiencing this before. We will be requesting IT to have a look at the booking to make sure nothing went wrong from our side.
We hope you have a great time on your travels!
Kind regards, TravelUp Team
I am extremely disappointed as my flight was cancelled over 2 months ago and the way was dealt with my situation was unprofessional without a reasonable answer. It seems that I am requesting the refund. However it is also impossible to reach out the management team. So much waste of my time for something that could be dealt automatically as any other companies do.
Dear Bianca,
We are very disappointed to hear of your experience with TravelUp.
We have requested an member of staff to reply to your recent email and assist with your query.
We are dreadfully sorry for the inconvenience you may have been through.
Kind regards, TravelUp Team
It was very easy and fast! It was my first time and I will try it again!
Easy and fast /will use again/very good in price /do you do international flights with all airlines? Please reply
I am unsatisfied with my experience at TravelUp. I found an identical hotel accommodation on Travelzoo.com for about $60 less. I requested that TravelUp honor the lower price and was informed that TravelUp does NOT match prices with other websites.
Good afternoon,
We cannot price match as we have a rate supplied by our suppliers. We are often cheaper than our competitors and our hotel team provide great customer service, however there will still be sometimes whereas the rooms are cheaper elsewhere.
We apologise if you have been through any inconvenience during your booking.
Kind regards, TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
If you had checked the booking information before you booked it, you will see you had booked a non refundable room rate which is set by our suppliers.
We can see that our team still tried to see if the booking could be refunded by our supplier but we had no luck.
We apologise if you have felt inconvenienced during this process.
Kind regards, TravelUp Team