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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Scam! Stay away. I made a reservation for a hotel in Cancun. They send me a confirmation number and say all was set. Travel up Charge me $935 for the hotel. When I travel to Cancun, the hotel say they don't have a reservation. When I call Travelup they told me to give them half hour to proceed with the reservation, after more than 3 hours and calling them again and again, they didn't get my calls anymore and they never made my reservation. So we where there in Cancun, in spring break, without a place to stay and they never responded. We finished reserving a low class hotel because we don't have the money at the moment to afford paying double. After a week they send us a refund. This is the worst company ever and hope everyone stay away from them.
Easy and straightforward. Navigating was not hard and like that you use a verified payment portal.
Good morning,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
It was good and price was good except my payment got declined twice for no reason. Called the card and there were no holds on my account.
Good morning,
Thank you for your review and feedback!
We apologise for any inconvenience caused by the payment issues you experienced at time of booking.
We hope you have a great trip when the time arrives!
Kind Regards
TravelUp Team
It was really easy, good website, many options. I got a good hotel at a great price. Will use again.
Good afternoon,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
It was easy handling, fast and convenient. I managed to get the best rate as well.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Everything is great so far. Booked at the best price in April for our October trip. Will update later when the trip occurs.
Good morning,
Thank you so much for your review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
It was so easy to book and they gave me a good rate
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
I was amazed, surprised and delighted that travel up got me a room in the exact hotel I wanted! Every other site said that hotel was booked for the dates I wanted. I don't know how you did it travel up, but thank you!
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
It was very easy to use and navigate. Would definitely use it again.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Quick and easy process. Options were great! Enjoyed.
Good afternoon,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Had to process payment twice. Don't know why. The processing was very slow.
Good morning,
We are sorry to hear about your negative experience with TravelUp.
We apologise for any inconvenience that may have been caused due to the payment issues you experienced.
We hope that you have a lovely trip when the time arrives!
Kind Regards
TravelUp Team
I was happy to find the hotel I was looking for at a fraction of the price!
Good afternoon,
Thank you for your 5 star review. We are glad to hear that you were able to find the hotel you were looking for!
We do offer flight only bookings and would recommend checking options on our website as this is where you will find the best prices.
If you require any assistance all of the contact numbers for each team are listed on our website.
Kind Regards,
TravelUp Team
Fairly simple. Booked through trip advisor. Trip advisor led me to Travel Up.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Horrible, pictures on the website are not what was honored. I take medication that needs to be refrigerated. Major health concerns that could have lead me in the hospital. Once I had to pay an additional $700 just to have a refrigerator i was charged an additional resort fee of $295 keep in mind I paid $195 resort fee when booking through your company.
Good afternoon,
We are sorry to hear about your negative experience with TravelUp.
As per our terms and conditions 20.7 'Images. Images featured on our website are used for illustration purposes only. Your specific hotel (where hotel accommodation is included as part of your arrangements) may differ from the representation provided.'
We can see that you confirmed your booking on our website directly and the room chosen by you was described as a Double (1king or 2dbl bed).
With regards to the resort fee mentioned this is a local charge and is payable at the hotel even when booking on the hotel's direct website. This is listed under the Property Mandatory Fee on our website under the hotel description (this is shown before the booking confirmation page).
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
I have booked with travel up more than 24 hours had gone but my booking is not yet in my hotel system. They can't find my name and booking reservation. It should be on line so as to link immediately.
Good morning,
We are sorry to hear about your negative experience with TravelUp.
This is covered in the FAQs on our website (please see below). If the hotel are currently unable to locate your booking please email the team at [email protected] and they can request and provide you with the hotels internal reference number.
I called the hotel with a query and they can’t locate my booking?
If you have received an accommodation voucher from us then your booking has been confirmed, some hotel chains hold booking information in a central system and then pass the guest names to the individual hotel a few days before arrival. If the hotel is not recognising your booking at the time you call then please contact our customer service team so that we can act on your behalf.
Kind Regards
TravelUp Team
This website is a SCAM, DO NOT PURCHASE TICKETS FROM THEM even the airlines said they were a scam. THEY WILL NOT GIVE YOU A REFUND ALSO.
IMPOLITE CUSTOMER SERVICE PEOPLE TOO. AS IN.
Good Afternoon,
We are unable to locate a booking under the reference you have provided. We have sent you a private message to ask for further details.
Kind Regards
Travelup Team
The Web page picked up the wrong dates and when I tried to change them (within 5 minutes) I got absolutely nowhere. I tried to contact the customer service folks who told me the re were no other rooms available (I looked and there were several) and then told me I had to pay $122 more to change the dates. HORRIBLE service, I will NEVER USE YOU SERVICE AGAIN>
Good afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp.
We can see that one of the team has sent you an email this morning, please do respond directly to them to let them know how you wish to proceed.
Kind Regards,
TravelUp Team
Easy to understand site. Best price available. Hopefully will use again.
Good afternoon,
Thank you so much for your review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Arrived to our hotel only to be told that they were fully booked and the two rooms that we reserved were not available. They offered to put us up in an affiliated hotel as they were unable to offer a refund. As we had no choice, we accepted what turned out to be a much lower quality hotel in an undesirable part of the city. They also called transportation for us and our luggage and told us that it would be paid for by the hotel. Predictably, the two taxi drivers said they had no idea what we were talking about once we arrived at our new hotel and again we had no choice but to pay them in cash. Extremely disappointing and aggravating. Especially as we should have been notified if our booking was not available before going to the effort and expense of traveling to the hotel we paid for.
Good afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp.
Please can you email the team at [email protected] so that they can investigate this further?
Kind Regards,
TravelUp Team
Easy and quickly booked the hotel room and was the same price as quoted.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We are sorry to hear about your negative experience with TravelUp.
If you require further assistance with your booking please do email us at [email protected]
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team