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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy and quickly booked the hotel room and was the same price as quoted.
Poor. I sent an email requesting a cancellation of my booking. And I have not received a resolution
Good morning,
We are sorry to hear about your negative experience you have had with TravelUp. We are very glad to see your issue has since been resolved and a member of the team has assisted you with the cancellation request.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
It was very easy to make the reservations and the prices were better that other companies.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
They cancelled my reservation and I'm still waiting for the refund.
I paid the total amount but they cancelled my reservation with no reasons.
Do not book with them
Good morning,
We are very disappointed to hear you have had a negative experience with TravelUp.
Upon checking your booking and can see that a refund has been processed by our accounts team and we are no longer holding the funds. Depending on your bank it normally takes 3-7 working days for the payment to show in your account.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
Really great price with an upcoming trip that I'd searched on other site's
Good afternoon
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Easy to navigate the site to book the hotel and great rates too.
Good afternoon
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Quick and easy to book on this site. I would use it again.
Good afternoon
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
I booked with Travel Up and have sent them 3 emails to cancel because they don't offer a full refund if you get COVID. I have tried to call
The phone number listed and it goes straight to voicemail.
Good Morning,
We are sorry to hear about your negative experience with TravelUp. Our cancellation policy is different for each hotel and room, the cancellation policy for the chosen room will show at time of booking and must also be accepted by each customer before the booking can be confirmed.
We can see that one of the team has now responded to your email with regard to the cancellation of your booking.
Kind Regards,
TravelUp Team
Process was user friendly. Selections and options organized easily when sorting
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
I booked a hotel last March 24th, 2022 and they charged my account twice. I emailed them right away and they said that they have processed the refund already. On March 30th I emailed them again since it's been a week and I haven't received the refund. Today, they said they'll contact the processing department and advised me to wait. It's frustrating because it doesn't take a week to credit back my bank account.
Grace Maturan
Good morning,
We are sorry to hear this, we can see that the duplicate payment has been refunded our end and we are no longer hold the funds.
We would advise waiting a few more days and if you cannot see the refund then contact your bank so that they can check this their end for you.
If you require the authorization code or receipt for the refund please do email the team at [email protected].
Kind Regards,
TravelUp Team
We paid almost three hundred dollars a night for a hotel room that was tiny dirty and at the very back of the property. When i asked the hotel for the room rates I was told for a week for two people it was four hundred and seventy seven dollars. We stayed at the hotel for ten days. The Better Business Bureau were off should have been one star for location. Do Not use this company unless you know the hotel and have stayed there. They pray on people who trust them to find decent affordable hotels!
You had the best prices and that's important to me and my family
Good morning,
Thank you so much for your review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
Perfect so far hopefully everything will be fine this weekend
I just notice that I want to change reservation or cancel I have to pay a fine. This is not cool. Everybody else I deal with allow me to make a change or cancel 72 hr prior.
I guess this is the only time I am using TravelUP. No one wants to be finded for something that all other 99.9 other sources don't do. 1st time and last time. You ask your self. " HOW DO KEEP CUSTOMERS COMING BACK?" Not by fining them because they make a change or cancelled with a time line... no bueno.
Good Morning,
We are sorry to hear about your negative experience with TravelUp. Our cancellation policy is different for each hotel and room, the cancellation policy for the chosen room will show at time of booking and must also be accepted by each customer before the booking can be confirmed.
If you have any questions regarding your booking please email us at [email protected] and the team can look into this for you.
Kind Regards,
TravelUp Team
The hotel did not have the reservation on file. This site is fraud and I had to purchase a new room.
Good morning,
We are sorry to hear about your negative experience with TravelUp.
We can see from the notes in your booking that this is currently being dealt with by our dedicated chargeback team. Unfortunately we (the social media team) are unable to comment further.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
Miserable Miserable Miserable Miserable Miserable Miserable
Good morning,
We are very disappointed to hear you have had a negative experience with TravelUp. Our services continue to be very busy, as they have been since Covid in the UK began.
If you wish to discuss this further you can call the team on +1 646 844 9197. If you cannot wait on the line to speak to our hotel admin team, please email us at [email protected].
We apologise for any delays in response, our team continue to be inundated with requests.
Kind Regards
TravelUp Team
It was fine. So far so good. I think I have everything I need.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
No I had to cancel due to an emergency and with the times the way it is right now I think it's a scam that I wasn't able to receive my deposit back. I'm in the process of contacting better business.
Good morning,
We are very disappointed to hear you have had a negative experience with TravelUp.
As per section 7 of our terms and conditions which are agreed to at time of booking deposits are non refundable.
7. PAYMENT (DEPOSIT & BALANCE)
You will required to pay a deposit or make full payment at the time of booking (deposits paid to reserve travel components are non-refundable). When you pay an initial deposit the remaining balance must be paid on or before the due date shown on the booking confirmation email. We reserve the right to collect the balance from the card used to make the booking on the due date. If we are unable to collect the remaining balance on or before the due date your booking may be cancelled at a loss of all monies paid to date.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
Booked flights to Australia, my partner and I got Covid so we had to postpone our trip by a couple of weeks. It cost us over £700 for the change and we lost the upgraded seats we had already paid for, despite the new flights being advertised at the exact same price as the ones we originally booked. Spent over 4 hours in total trying to fix this with their so called 'customer support' team who never apologised nor showed any empathy. All the agents we spoke to were pretty rude and couldn't care less. I emailed the CEO who never got back so I will now file complaints with consumer associations and the Global Travel Group (IATA / ATOL). I can't believe this type of company is allowed to operate in the UK, tourism industry at its worst.
Impossible to get through to, none of my online booking codes worked I couldn't change or cancel my flight and then they try to charge me 75GBP to change fight even tho I had literally just booked it. Rude criminals
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team