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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I booked and paid for a 10 days stay. But, there was no communications there after. I am starting to wonder if this is for real.
I cannot find this reservation on the palace app. I read bad reviews on your service. I am worried. Please help
Good afternoon,
Thank you for your feedback; please be assured that your reservation is showing confirmed in our system!
Please email our team at [email protected] to request the internal reference number for your booking, as this is what you will need to locate your reservation on the app.
Kind Regards
TravelUp Team
When booking, on a Canadian site, where I pressed for Cdn rates, the rate I got was US rate - I think this is very dishonest and I would like to speak to someone about this situation *******014 if my cell number
Good afternoon,
We are sorry to hear about your negative experience with us.
Our system is showing that you came through a US third party comparison website to our US website, which will show the prices and charge in USD.
If you wish to discuss this further with the team, please email the team at [email protected].
Kind Regards
TravelUp Team
It was good, everything was user friendly. Easy process, I'm satisfied.
Good afternoon,
Thank you so much for leaving us a 5-star rating - it's much appreciated!
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
Terrible. Unclear cancellation policy, charged us $100 PER TICKET to cancel even though it was within 24 hours or initial booking. Will not be using again or recommending. Will dispute credit card charge if they won't give back the money.
I had a horrible experience at the hotel I booked through travel up. I am requesting a refund. When reaching out to Travel Up no one is available for support with this matter. That is completely unacceptable.
Good afternoon,
We can see that one of the team responded to your email the same day requesting pictures to support your complaint so we can forward them to our supplier. Please respond to the agent's email when convenient so they can continue to assist you further.
Kind Regards
TravelUp Team
Booking was easy. I found the same hotel on another hotel app and the price was much better here with TravelUp. Can't wait to get there and enjoy.
Good morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Lady on customer support is fantastic. Was able to fix the issue I was having online with no issue.
Good morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
You suck my wife was in a car accident and I had just made the reservation and I cancel in a matter of hours and you still $#*! me by charging me. FOR WHAT!
Good afternoon,
We are sorry to hear about your negative experience with us.
The cancellation policy for your chosen hotel/room type will be shown at time of booking and must be agreed to before the booking can be confirmed. Unfortunately, these policies are applied by our supplier the minute the booking is confirmed and we are bound to their terms.
We would recommend contacting your travel insurance provider as per our terms and conditions.
Kind Regards
TravelUp Team
I booked a return flight from Glasgow to Brisbane, My return flight was non existent. I was stranded on the other side of the world by this sham company. Appalling service and they hung up in my ear when I complained. Don't even think about using them
Good afternoon,
We are sorry to hear about your negative experience with us.
If you still require further assistance with your booking, please call us on either 0118 955 6400 or 0203 771 3074. If you cannot wait on the line to speak to our admin team, please email us at [email protected].
Kind Regards
TravelUp Team
In the middle of me booking my hotel the price jumped up over a $100 while I was entering my information it was completely unreasonable
Good afternoon,
As our website is linked to a live booking system, unfortunately, availability can frequently change in line with demand.
If you wish to discuss anything further with the team, please do contact us using the details listed on our website.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
As soon as I hit book I realized I put the wrong date and immediately reached out. I finally got an answer later that night that I couldn't change the dates- despite the fact it was still available per the hotel. Than I was charged the $52 dollar fee for canceling
Good afternoon,
We are sorry to hear about your negative experience with us.
The cancellation policy for your chosen hotel/room type will be shown at time of booking and must be agreed to before the booking can be confirmed. Unfortunately, these policies are applied by our supplier the minute the booking is confirmed and we are bound to their terms.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
I made a hotel reservation on 6/24 (total cost ~$985 for 3 days) i found out my mother tested positive for covid so i had to cancel my reservation which i did on that very same day 4 hours later. They charged me a $448 cancellation fee. It's worth mentioning the reservation was done 8 days in advance. Completely unacceptable. I travel a lot for business and never had to deal with such a greedy cancellation policy especially for people experiencing a hardship. I advice anyone reading this to stay away from doing business with this company. It might be cheap but it will cost you in long run if you run into any issues or hardships.
Good afternoon,
We are sorry to hear about your negative experience with us.
The cancellation policy for your chosen hotel/room type will be shown at time of booking and must be agreed to before the booking can be confirmed. Unfortunately, these policies are applied by our supplier the minute the booking is confirmed and we are bound to their terms.
We would recommend contacting your travel insurance provider as per our terms and conditions.
Kind Regards
TravelUp Team
Online booking was smooth. The confirmation was sent immediately.
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Best prices and deals. Easy to navigate the web page.
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
So far so good with the booking process. I look forward to our trip and an enjoyable stay at the hotel.
Good afternoon,
Thank you so much for taking the time to leave us your positive feedback - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Fast and easy to book online it had the best price for my money the hotel I booked had double the price
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
The space to input my credit card number did not appear the first time that I filled out my information, so I had to hit the back button to re-enter all of my information. In that amount of time, the price increased. Also, the room I selected indicated that I could cancel, but there's a $25 fee for canceling, even the next day. I guess I need to do a better job of reading the fine print.
Good afternoon,
Thank you so much for taking the time to leave us your feedback- it's much appreciated!
Kind Regards
TravelUp Team
The space to input my credit card number did not appear the first time that I filled out my information, so I had to hit the back button to re-enter all of my information. In that amount of time, the price increased.
Sara Martin was wonderful and helpful. Booking through the site was not so great..
Good afternoon,
Thank you so much for taking the time to leave us a positive rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
£100 in fees taken from a refund for a flight that was cancelled by the airline. Wouldn't use again or recommend especially at the moment with flight uncertainty the way it is.
Good afternoon,
We are sorry to hear about your negative experience with us.
As per our terms and conditions which you agreed to at time of booking, we do charge an administration fee for cancellations. Booking fees are also non-refundable and covered in our terms.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We are sorry to hear about your negative experience with us. We are very glad to see your issue has since been resolved.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team