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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not so good poor service plus unfair policy does not seemed to care about customers
A bit confusing, was not sure of the legitimacy of the site. Like the rates
Good afternoon,
Thank you for your review and feedback!
We can assure you that we are a legitimate company! If you need to discuss anything further with the team, you can always contact us using the details listed on our website.
Kind Regards
TravelUp Team
Dissatisfied and disappointed. Will not recommend to anyone. I was very deceived. We were met by a huge mouse.
Good afternoon,
We are sorry to hear this!
We can see that one of our team has responded to your email on the 23rd June but have not yet had a response from you.
Please can you respond with your concerns so that they can investigate further?
Kind Regards
TravelUp Team
Excellent web site and easy to book all your travel needs
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
The ticket booking was very stressful since the price changed by the minute. The price was different when we looked at the overview and when we tried to book it, it changed (in less than a minute). But Shane Bond's assistance on the phone was really helpful.
Good morning,
Thank you for your feedback!
As our website is linked to a live flight system availability can unfortunately change in line with demand. We are glad to hear that Shane was able to turn your experience around.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
I made reservations for 2 rooms. The first room was for 2 adults and the second room was for 2 adults and 1 child (I indicated the age of child on the website). The travel up website confirmed the amount of money I would pay for my order. The website requested to write the name of the leader of the room 1 and room 2. After entering the names I pressed the conformation button. The conformation email came, but the website didn't let me print my voucher. So when I tried to check the email details, there was an error and the website claimed that there was only 2 total guests indicated in the reservation. However, I ordered and was charged for the 2 rooms (5 people total). But the website was claiming I only ordered 2 rooms for 2 people total, but my credit card was charged for the 5 people. I tried to call travel up customer service, but they couldn't help and told me to send an email to admin office. However, I got no response even when I tried to email and call again. I tried calling the hotel, but they said that I would now need to pay extra for 3 people because the travel up website glitched. Thus, i am upset that because the website glitched, i am forced to pay even more for something i have already paid for. I'm disappointed for this and would like to be helped and have my original order carried out instead of paying the consequences to a glitch on Travel Up's end. I truly feel scammed.
Good morning,
We are sorry to hear about your negative experience with TravelUp.
We have looked into your booking further and can see one of the team has now assisted you with the cancellation of your booking. We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
My booking was supposed to be $29.76 however you charged the full amount.
Good morning,
We are very sorry to hear this!
Please email the team at [email protected] and they can investigate this further.
Kind Regards
TravelUp Team
Easy application and secured payment gate and a very fast response from customer support and off course best prices
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating. We are really happy to hear that you found the process easy and the team were able to assist you in a timely manner.
Please do keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
This company will bait and switch your property. When you go to their site to try to change it, you are unable to because their calendar will not let you select the correct date. I am totally unhappy with this company. BEWARE! Their so-called 24/7 service will not pick up till after 9 am, then give you someone you cannot understand. Then make you send an email explaining what happened, with a response of " you're booking is non-refundable"
Good afternoon,
We are sorry to hear about your negative experience with TravelUp.
We can see that you entered your requirements and confirmed your booking on our website. Unfortunately, the room you have selected is non-refundable so we are unable to make any amendments or cancellations.
If you wish to discuss this further with the team please email us at [email protected].
Kind Regards
TravelUp Team
It took a while for the charge to go through at first. Havent traveled yet.
Good afternoon,
Thank you so much for your review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
The booking process was very easy. I just hope the 'all inclusive' is indeed ALL inclusive.
Good afternoon,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
If you do require any further information on your booking please email us at [email protected]
Kind Regards
TravelUp Team
My stay was never rendered. After I contacted the admin team I was never given a response. I had to book a different room with a different company and Travelup has yet to return my money for the booking.
Good afternoon,
We are sorry to hear about your negative experience with TravelUp.
We can see that the team contacted our supplier to investigate this further and in turn they contacted the hotel. The hotel has responded to advise that the room booked was used and provided us with the documents to confirm this.
Kind Regards
TravelUp Team
Great service, easy to use and brilliant prices. Love that when I call someone always pick up phone, not like other companies.
Good afternoon,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
I booked a hotel with travelup back in january. As the date for the booking approached i tried contacting the hotel for details. The hotel had closed permanently. I contacted travelup, who acknowledged this, and then spent weeks trying to get me to send them more money because of an "error with their systems" so they could refund me. Their phone operators barely speak any english, and have called me multiple times trying to get me to send them more money. I reported them to my bank so i can get the money back, because they are not refunding me.
Good afternoon,
We are sorry to hear about your negative experience you have had with TravelUp. We are very glad to see your issue has since been resolved.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
Easy booking experience and process. Secure site for booking trip.
Good morning,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
This site has wonderful prices and easy process. I will use again and recommend to others!
Good morning,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Terrible service! Charge me extra $235 for changing a date but the date price is cheaper than the original one!
Good morning,
We are sorry to hear about your negative experience with TravelUp.
Our bookings are made via our third-party suppliers; any amendments must be approved by them and based on their availability and rates. We can see that you have now requested to cancel your booking.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
Very easy to navigate and book our reservation. Would use this site in the future.
Good morning,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Easy to book but clear flaws In the cancellation process online. I cancelled twice online due to No responses after canceling. You just gave me a reply after cancel booking that it was submitted for review with no follow up.
Good morning,
Upon checking the notes we can see you have raised a chargeback with your bank. Therefore we (the social media team) are unable to assist further with this until the chargeback is resolved.
Kind Regards
Travelup Team
Terrible experience. Requested information on fees and taxes that need to be paid when arriving at the resort. Was told to call the resort. The resort didn't understand me and this company couldn't help. Might have been a good deal but pretty sure they are loss leading by not mentioning additional costs on purpose to project a lower price.
Good morning,
Resort fees are always payable locally at the hotel; unfortunately, TravelUp has no control over this. Even when booking with the hotel direct, the fees will be payable at check-in unless the rate mentions otherwise.
This is covered in our terms and conditions agreed to at the booking time.
Local Additional Charges by Accommodation Providers: Some accommodations charge a fee/tax per room for certain services. This fee is at the accommodation supplier’s discretion and is liable to change without notice and will apply regardless of whether these services are used. Governments have on occasion issued additional taxes and may ask the Accommodation Providers to collect these directly. These charges, if applicable, will be payable by You to the Accommodation Providers directly at checkout. Please verify which extra fees are and/or are not included before making a booking. These charges are subject to change and we have no liability to you for these taxes or charges and they are not included in your booking.
Kind Regards
TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We are sorry to hear this!
The cancellation policy for your chosen hotel/room type will be shown at time of booking and must be agreed to before the booking can be confirmed. Unfortunately, these policies are applied by our supplier the minute the booking is confirmed and we are bound to their terms.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team