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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am traveling with a small child and there is no indication of seating. Not being next to my 2 year old child is not an option.
I wasn't aware of your site before…so I was a little hesitant to book through you…however, everything seems to be good!
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
This is my first time using Travelup. I can't speak to much to the experience, as I have found that complications during this process generally happen at the counter when checking in at the hotel.
Good afternoon,
Thank you so much for taking the time to leave us your positive feedback - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Haven't gotten to the place but I called and it's ready to go. Quick easy and good price
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
After searching for affordable hotels in Seattle, I was happy to find your site. EASY PEASY! I will use you again.
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
The booking was secured very quick and easily with Travel Up. I hope to soon receive their notifications and payment instructions. Thank you
Good deals on tickets great customer service when calling
Good morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
The ease of booking. The value and selections of Hotels.
Good morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
I bought my airline tickets and got a better price on them than I could find on any other site.
Good morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
I found a cheaper deal the following day. I've never seen your site before. I thought maybe you're new and giving the cheapest deal.
Good morning,
Thank you for your review and feedback.
We have been offering our services since 2004 and will always try to offer the best deals available! We are sorry to hear that on this rare occasion after confirming your booking you were able to find a cheaper deal elsewhere. Unfortunately, we are unable to offer our price match guarantee on single element bookings.
We hope you have a great trip regardless and are still pleased with the deal you have confirmed!
Kind Regards
TravelUp Team
Very good. Reasonable price. Fast confirmation. Excellent.
Good morning,
Thank you so much for taking the time to leave us a positive feedback - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Flight cancelled and cannot re-book - kept me on hold for hours and then would disappear - flights are now too expensive - DO NOT USE
Good morning,
Sorry to hear that your flight was affected by a cancellation; we understand how frustrating this can be.
We can see that one of the team has assisted you, and a new updated e-ticket was emailed over to you yesterday (19/07/22) with your new flight details.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
Easy to use- but need my travel information sent to me
Good morning,
Thank you for your feedback.
We can see your confirmation was sent to you at time of booking however we have just sent you a new email with the confirmation and your hotel voucher attached!
Kind Regards
TravelUp Team
Have spent 6 hours today trying to sort my tickets out, I purchased 2 adult tickets one for and one for my sister ive gone onto turkish airlines to pay for allocated seats to find that my ticket is down as a CHILD ticket with them, I have rang them and they have said its an admin error on travel ups behalf half and they need to call them and change them to adults tickets I have emailed about 5 times and called 4 times each time with no response and the phone being put down the last call I was promised a call back which didn't happen!
Good morning,
We have sent you a private message to discuss this further.
Kind Regards
TravelUp Team
Very easy to find the hotel room that I wanted at a reasonable price.
Good morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Dont have etickets and dont have a seat number for my flight Starting to get worried if i'll even get my flights after seeing reviews. Iv sent two emails and heard nothing back.
Good afternoon,
We have discussed this with the team, and your e-tickets have now been sent to you.
We apologise for the delay!
Kind Regards
TravelUp Team
Easy and fast to book :) The prices was the best for this hotel
Good afternoon,
Thank you so much for leaving us your positive feedback - it's much appreciated!
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
Quick and easy, however the search was changed and...
Tested positive for covid the day before my trip. Called to cancel hotel reservation. Automated attendant said refund would be issued in 3 to 5 business days. No refund was ever issued. Sent proof of medical records and refund was still denied. Book with a reputable site not this one.
Good afternoon,
We are sorry to hear about your negative experience with us.
We can see that you contacted us (Travelup) after your check-in date had passed, so unfortunately your reservation was non-refundable and as per our terms we are unable to refund for any no-shows.
Our team will always do their best to assist however, as we do not work with the hotels directly, we have to raise any waiver requests with our third party supplier, who in turn will discuss the case further with the hotel.
As mentioned, you were unable to travel due to a medical reason, and as per our terms and conditions, which were agreed to at the time of booking, each member of the booking must have travel insurance. We would recommend contacting your travel insurance to see if they can cover you due to the circumstances.
''12. INSURANCE
Adequate and appropriate travel insurance is essential for your protection. Each member of your party must have either the holiday insurance policy we offer or another policy giving at least equal cover. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the particular needs of you and your party, but it should at a minimum cover the cost of cancellation of your travel arrangements by you, and assistance (including medical costs and repatriation) in the event of accident or illness overseas, as well as compensating you for permanent injury, death, delays or loss of baggage and personal possessions. We do not check alternative insurance policies. Please read your policy details carefully and take them with you on holiday.''
Kind Regards
Travelup Team
To be honest, I was afraid to book on this site as it was unknown to me. They were offering the lowest rate on a flight anywhere on the internet, so I thought they may not even honour it. But, They did!
Got my tickets in a couple of hours of booking.
Good afternoon,
Thank you so much for leaving us a 5-star rating - it's much appreciated!
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
If you require further assistance with your booking or would like to discuss the process of seat selection, please contact the team using the numbers listed on our website. Alternatively, you can email us at [email protected].
Kind Regards
TravelUp Team