TravelUpReviews 2,164

Avoid avoid avoid. I am a big traveler, I travel 10 to 20 times a year and have never encounter so many issues and unprofessional conduct from MILO. I booked a flight for my daughter who is studying in Montreal and I have contacted them a month ago asking what would be the fee if I wanted to change the departure date as she needs to come home due to a family emergency. My daughter has contacted them exactly at the same time with the same date, we had different rates for the same query and same flight change. Then i have contacted them soooooooooooo many times via email and phone call when it seems ONLY one person is responding MILO (extremely rude and unprofessional as he won't let you talk and cut you off constantly), I have requested other dates to seek the cheapest ones. So, I had prices ranges from £321 to £2005 changing within minutes of my query. How is that POSSIBLE? I contacte him to request the change at the cost of £321 and told him that I would complaint and will actually write a negative review on ALL OF THE WEBSITE I can find, this is when he came back with a quote of over £2000, I have never heard of that. I am extremely ill and needed my daughter to come home a little bit early. I have begged to book and he has never done it, I have requested to speak to the manager (GARY SMITH, if he exists!) and was never around! My daughter sent also further emails, to ask the return dates maybe but MILO this time was taking 2 to 3 days to respond. There are no way to 'manage my booking' online, you have to wait hours on the phone, therefore you are completely at their mercy and being treated that way which is DISGUSTING. The manager never came back to me either and they are extremely UNPROFESSIONAL and I am sure they are making up prices on the spot!

We never checked in because the hotel was over booked

The website made it hard to see things clearly so when I put in a booking for Nov 13 it came out as 14th and I didn't see it.
However caught it when I received the confirmation email minutes later and immediately tried to correct it to no avail. Spent hours trying to get someone on the phone who could help - just impossible.

Will NEVER use this site again and will go out of my way to warn people about it

I booked flights with TravelUp from London to San Jose, paying over £1500. However, the flights have now been cancelled (I was informed by the airline provider because my extra leg room needed to be cancelled).

I have tried calling TravelUp several times and emailed them as well. I want to have my cancelled flights refunded so I can book other flights before the costs soar.

I spoke to Francis today who said I am in a queue of people needing to be contacted and there was no one he could put me through to, in order to process the refund over the phone. This is appalling customer service.

I am going to be asking my bank to withdraw the full amount from this fraudulent company.

So far, so good! Nothing really to describe. You're a first for me so we'll see how this goes.

Held my reservation for future use after selling my tickets to the highest bidder. Deceitful email after email with unrealistic promises.
These company changed my tickets several times and told the airline to hold my ticket for future use. They will take you back and forth when you call for updates. I had to spend £20 to call the airline by myself to find out what was going on and why was the ticket I bought 7 months ago was being messed with. The lady who was handling my booking was Sofia and was full of lies.
I would say very unreliable, DECIETFUL and unprofessional with their customers.
PLEASE AVOID

It was an Easy process to make reservation and was very quickly.

Things went as they should've. Pleasant experience thanks

I had my first flight cancelled and at last the team assisted me with new schedule of my flight

Despite numerous emails, calls and letters we have NEVER received the refund that we were entitled to and were advised we would receive in November! AVOID - THESE ARE DISHONEST PEOPLE - VERY POOR SERVICE AND I WILL CONTINUE TO POST MY REVIEW IN AS MANY PLACES UNTIL I RECEIVE A RESOLUTION.

I am very upset that my date changed and I didn't know it! I was supposed to be in Daytona this weekend now I don't have a room! Not happy. My cell is *******4172 if anyone can fix this problem this site is a joke! No one can answer a call!

I had a reservation for 3 preferred club rooms, I amended my reservation to 5 people vs 6, still 3 rooms, I asked if 5 people would make a price difference, they emailed back and said it was 228 dollars less, sent me a link to pay the new price, what they did not tell me was they downgraded me to premium rooms NOT preferred, I emailed within 24 hours, no answer, called and was informed, sorry you agreed by clicking the link, it was right there in black and white, we cancelled your rooms and amended your booking. Total bait and switch, now I have 5 people in premium rooms NOT preferred and it will cost $900 to get preferred rooms.

I am trying to get my voucher to print off and it will not have contacted you several times and I'm getting no response. Very frustrating.

Simple, straightforward, and great pricing. Will definitely look for travel up in the future.

This was my first time encountering TravelUp and I was amazed by the deep discount offered compared to other travel sites ($86/night vs $127/night). This raised my concerns for legitimacy, but I proceeded with the booking. I then noticed that the $86 price was for a "standard" room when all other sites only listed rooms by bed size (king, queen, etc. and the number of beds in the room), and none of them listed a "standard" room as an option. Other room/bed options on the TravelUp site were at the same $127 that other sites advertised. Since it is only me who is traveling I accepted the "standard" room but have no idea what the room/edding will be?

Your guidance as to the room/bedding accommodations would be appreciated.

Regards, Tom (*******@pobox.com)

Very helpful and accommodating in every way. Responsive and delightful agents. I had a good experience.

Change or cancel fee from when you made booking? No toll free #, can't speak to a person. Will think twice before I would use you again.

Terrible - this "package deal" is more of a hassle than anything I've experienced and not worth the "cost savings" as it cost me ALL morning on the phone trying to change my trip yesterday, subsequently cancelling completely today - another 2 hours on the phone. You make it IMPOSSIBLE to understand your people when they speak, the call quality is AWFUL and I'm annoyed.