On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Terrible - this "package deal" is more of a hassle than anything I've experienced and not worth the "cost savings" as it cost me ALL morning on the phone trying to change my trip yesterday, subsequently cancelling completely today - another 2 hours on the phone. You make it IMPOSSIBLE to understand your people when they speak, the call quality is AWFUL and I'm annoyed.
We didn't travel yet, but so far so good. The price for the hotel was unbeatable, so we'll see how it goes and leave more feedback afterwards.
Good morning,
Thank you for your rewarding words of appreciation, we are exceedingly happy to know about your travel experience with us. We shall definitely look forward to serving you repeatedly for all your future travel arrangements with us.
Kind Regards
TravelUp Team
Booked 3 flights but noticed within 15 hours dates were wrong called and told it cost more to move flights than flights cost advoid these morons like the plague
Good morning,
We apologize for the unpleasant experience you have had. Thank you for taking your time out and notifying this to us. We will definitely pass your feedback on to the management team.
Kind Regards
TravelUp Team
I am happy with the price. I am taking my 3 granddaughters to Disneyland.
I do not know your company... it seems too good to be true.
I hope all goes well for our adventure.
Thank you
Good afternoon,
Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best we could ceaselessly.
Kind Regards
TravelUp Team
Very bad hotel. Elite hotel in taksim istanbul was not 5 star hotel. Why do you advertise it as 5 stars? Why do you lie to your customers?
Very bad, old disgusting, smelling, molding, motel. Not a hotel.
Good morning,
We apologize for this unpleasant experience you had as you found service offered was not as expected. We will pass your feedback on to the management team. If you wish to discuss this further with the team, please email us at [email protected] [email protected].
Kind Regards
Travelup Team
My hotel was cancel and I still have not got a refund. When I call the waiting time has been over 2 hrs
Good morning,
We apologize for the unpleasant experience you had. We are sorry as you had to wait for such long hours however, post Covid we are experiencing unforeseen higher call volumes. We shall request you, if you could please email us your request at [email protected] so that we could ensure further measure regarding this.
Kind Regards
Travelup Team
The online booking experience was very easy and all instructions were clear. Immediate email confirmation and reservation related details received timely.
Good morning,
Thank you for such overwhelming feedback for us. Undoubtedly your appreciation aligns us collectively together for beautiful experiences that we could create exclusively every time for you.
Kind Regards
TravelUp Team
I made a booking for 11/22/22 to 11/28/22 immediately after confirming I noticed that the month should hve been 10/22 to 10/28 I called your office and was told to send an email explaining the error, I did its been over 24 hours and I still have not heard from you.
The hotel has rooms available I checked. Please respond immediately. Either you cancel or confirm change Tel.# *******858 thank you
Good afternoon,
Thank you for bringing this to our notice. We have forwarded your request to our supplier on immediate notice by prioritizing your concerns. We would request to kindly stay in touch with our specialized team looking after your request so that they could promptly get this honored to you. If you wish to discuss this further with the team, please email us at [email protected].
Kind Regards
TravelUp Team
Brilliant. Convenient- cost effective. Trustworthy
Good morning,
Thank you for such overwhelming feedback for us. Undoubtedly your appreciation aligns us collectively together for beautiful experiences that we could create exclusively every time for you.
Kind Regards
TravelUp Team
Extremely bad. During check-in one of flight was absent. So I had only first boarding pass and I could even find second booking. I spend 5 hours communicating to airBaltic support. And even after assurance from airBaltic support that they add me in computers, I had to convince staff at gateway to print boarding pass. One of worst travel experience.
Good afternoon,
We apologize for this unpleasant experience as the service offered was not as expected. We will pass your feedback on to the management team.
Kind Regards
TravelUp Team
I booked a hotel and it was easy and a great price.
Good morning,
Thank you for such overwhelming feedback for us. Undoubtedly your appreciation aligns us collectively together for beautiful experiences that we could create exclusively every time for you.
Kind Regards
TravelUp Team
I had a hard time printing the voucher. Pressed print but only a blank page came out
Good afternoon,
We apologize for the inconvenience. Please let us know if you require any further assistance from us as our team is readily available to serve you regarding your query on 0118 955 6400 or 0203 771 3074. If you cannot wait on the line to speak to our admin team, please email us at [email protected].
Kind Regards
TravelUp Team
What an easy way to book. Looking forward to my trip and my stay in New York!
Good afternoon,
Thank you for such fulfilling remarks that you have left for us to strive more and to serve you the best wholeheartedly. We are genuinely looking forward to assisting you with your future travel arrangements with us.
Kind Regards
TravelUp Team
This is the worst booking experience I have ever had. Got to the hotel and was told I wasn't on their list. The manager informed me they didn't have any contractual agreement with Travelup and that they never heard the name before. Sucks.
Please refund my money right away
Good afternoon,
We apologize for this unpleasant episode you had with us and the experience was not as expected.
If you wish to discuss this further with the team, please email us at [email protected]
Kind Regards
Travelup Team
Thank you for the best vacation in the world! How nice to have people to take care of all the requests! Good luck to you! Cristobal V!
Good afternoon,
Thank you for your joyous comments and motivating us to create more such eventful travel experiences ahead for all your future bookings. We are increasingly glad and strive to keep serving you better.
Kind Regards
TravelUp Team
Good afternoon,
Thank you for such fulfilling remarks that you have left for us to strive more and to serve you the best wholeheartedly. We are genuinely looking forward to assisting you with your future travel arrangements with us.
Kind Regards
TravelUp Team
Resort fees was not included in the price and added only at the end in my billing, i am not satisfied, i hate when i do not have final price before completing my reservation.
Good afternoon,
We apologize for this unpleasant episode you had with us and the experience was not as expected.
If you wish to discuss this further with the team, please email us at [email protected]
Kind Regards
Travelup Team
Dog$#*!, through and through. Been trying to cancel since I booked, nothing has happened and I haven't gotten any response. Canceled my card because if this.
Once I got on it was very easy to access. So I book my flight.
I needed to change my reservation and it was not an option.
Good afternoon,
We apologize for the inconvenience as you did not find the service as expected. However, our team has worked upon your request and has already processed the cancellation of your hotel reservation you had asked for.
If you wish to discuss this further with the team, please email us at [email protected]
Kind Regards
Travelup Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
Thank you for reaching out to us and sharing your concern. We profusely apologize for this unpleasant experience that you had to face and shall make sure to pass your feedback on to our management team working closely for such episodes.
Kind Regards
TravelUp Team