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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I needed to change my reservation and it was not an option.
The prices are great with everything so expensive.
It was real easy to understand and the hotel prices were great and we wanted something close to the beach and a beautiful view.
Terrible customer service. I spoke to 3 different people, they were rude. Placed you on hold for over 15 min and then Basically said we'll email you. Which they never did.
Very easy to use. Booked a stay in NYC, very nice hotel and a good rate.
Good afternoon,
Thank you for your positive feedback, we really appreciate it.
We look forward to assisting you with your future travel plans!
Kind Regards
Travelup Team
Absolutely terrible. I was trying to book a room in Las Vegas with the wheelchair accessibility. I booked it checking all the boxes and leaving comments with my requirements for wheelchair accessible room. I followed all of the prompts to make sure that my booking was wheelchair accessible only to find out that after my booking that my request for a wheelchair accessible room was only a request and not a guarantee. As a consumer I am then at the mercy of your company and the hotel to hopefully have A wheelchair room ready for me when I arrive at my hotel? How is that possibly even an option for myself the consumer to feel any confidence in hoping that when I show up my friend in a wheelchair has a room that he can get his wheelchair in? This booking system is absolutely terrible for handicapped people to book. I am very unhappy.
Best easy cheap I would love to use it again
I highly recommend to friends
Good afternoon,
Thank you for your positive feedback, we really appreciate it.
We look forward to assisting you with your future travel plans!
Kind Regards
Travelup Team
Don't trust the positive reviews you read about TravelUp, they are the absolute worst travel agency I have ever experienced. Read the small print VERY carefully as they will include clauses in the booking agreement to make YOU liable to pay a significant administration fee for situations where the flight or holiday is cancelled by the provider (i. E. not from anything you did) by holding cash back from the 100% refund you are due and entitled to, even though it was them who failed to deliver the contract. In no other commercial transaction would this be acceptable and it's not enforceable, but they will try it and hope you don't challenge them. They tried to charge me £50 administration fee for a cancelled flight and I had to take action to recover the money. They have been taken to court by many travellers who have suffered this experience. Do not accept this behaviour, the easiest way is to avoid them at all costs and put them and their vile practices out of business.
Good afternoon,
We are very sorry to hear this.
As per our terms and conditions, which you have agreed to at the time of booking, we do charge an administration fee and any booking fees are also non-refundable. Unfortunately, we are unable to waive any of our administration fees.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
Travelup Team
You made me a 100 euro more expensive ticket than agoda offered
Good afternoon,
We are sorry to hear about your negative experience with us.
If you wish to discuss this further with the team, please email us at [email protected].
Kind Regards
Travelup Team
Trying to cancel reservation. TravelUp makes it difficult to cancel even though reservation was booked with flexible cancellation policy
Good afternoon,
We are sorry to hear about your negative experience with us. We are very glad to see your issue has since been resolved.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
My experience needs to be rectified, the rate jumped up after I processed. I sent an email to cancel or get back to the rate that I started with which was $168.00 not $259.00
Good afternoon,
We are very sorry to hear that your experience with us wasn't as expected.
As our website is linked to a live system, availability can unfortunately change in line with demand.
If you wish to discuss anything further with the team, please email us at [email protected].
Kind Regards
TravelUp Team
The experience was simple and it allowed me to see various options and it also provided a good deal comparatively therefore I show Travelup.
Good afternoon,
Thank you for your positive feedback, we really appreciate it.
We look forward to assisting you with your future travel plans!
Kind Regards
Travelup Team
THIS COMPANY IS A SCAM! DO NOT EVER USE! THEY CANCEL LAST MINUTE AND THEN ITS IMPOSSIBLE TO FIND A FLIGHT BECAUSE PRICES SKYROCKET!
Good afternoon,
We are sorry to hear about your negative experience with us.
If you still require further assistance or wish to discuss anything further with the team, please email us at [email protected].
Kind Regards
Travelup Team
Smooth and quick service very simple to understand it helps when you don't have the hassle
Good afternoon,
Thank you for your positive feedback, we really appreciate it.
We look forward to assisting you with your future travel plans!
Kind Regards
Travelup Team
It appears that you stole money from me. My account shows a withdrawal of $230.65 on the 13th of September 2022, yet I have not received and confirmation of of the booking for the Holiday Inn in Orlando.
Good morning,
We can assure you that we have not stolen any money from you. We have located your booking and can see that confirmation was emailed over to you shortly after your booking was made.
We have sent you a new email with a copy of your confirmation and your hotel voucher.
If you have any further questions, please respond directly to the email.
Kind Regards
Travelup Team
Great price and easy to navigate the website to see all of the room options.
Good morning,
Thank you for your 5-star feedback, we really appreciate it.
We look forward to assisting you with your future travel plans!
Kind Regards
Travelup Team
Good morning,
Thank you for your 5-star feedback, we are glad to hear that you found our booking process smooth.
We look forward to assisting you again soon!
Kind Regards
Travelup Team
Quick and efficient and price point I desired and dates required
Good afternoon,
Thank you for your 5-star feedback, we really appreciate it!
Please keep us in mind for your future travel plans.
Kind Regards
Travelup Team
The hotel charge me basically the same amount of money again. I don't understand why I got charged twice.
Good morning,
We can see that one of our team is currently assisting you via email and is waiting for a copy of your receipt so that this can be investigated further with our supplier and the hotel.
We hope your issue is resolved as soon as possible.
Kind Regards,
TravelUp Team
I am trusting the reviews I read... so far so good
Good morning,
Thank you so much for your positive feedback. We really appreciate your business and helping to spread the word about us.
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We apologize for the inconvenience as you did not find the service as expected. However, our team has worked upon your request and has already processed the cancellation of your hotel reservation you had asked for.
If you wish to discuss this further with the team, please email us at [email protected]
Kind Regards
Travelup Team