TravelUpReviews 2,174

False advertisement hotels don't look like the pictures it'd no refund on disgusting rooms they don't care or call back to resolve anything because they've gotten their money already

I had an excellent, smooth experience. It was nice to find a new way to save!

Please. Send me my document hotel reservation.
Hotel reservation ID: HTT-47MG4V. I need hotel voucher number

I booked a hotel in Dominique for one night through TripAdvisor. I read through all of the disclosed statements and agreed to terms concerning use of data and sharing. After booking, I was notified about extra fees that would be charged $100 for each of the 4 adults. I immediately tried to cancel reservations and was told that the $400 in additional fees would still be charged. I was told to call and ask for a manager but was never put through, after staying on the line and no one answering. I said that I wanted a full refund as these extra charges were never disclosed before booking. The agent argued that everything was explained on the website, but this was not available to me when booking the hotel through TripAdvisor. I was told that all they could do was offer $200 discount. I said that I would agree to the $200 being taken off the hotel fee but would not agree to pay any extras. I received no reply after that so I am out over $300, thus resorting to canceling my card. My bank was notified of these fraudulent charges and is disputing these charges.

Booked a flight from Belfast to Wellington. Went to check in online the night before but wouldn't let me and told to check with airline. Flight from Belfast to LHR cancelled by Aer Lingus and they had told Travelup 3 weeks earlier. Started panicking as trip was due to leave in 20 hours. The next day(same day of flights) I was told I could have a refund or credit. No alternative at all except get my own way to Heathrow. Also told no refund for cancelled flight. Terrible service and caused alot of stress. STAY AWAY. IF ANYTHING CHANGES THEY WILL LEAVE YOU HIGH AND DRY.

I was very suspicious but everything worked out. I made the reservation through TravelUp and then called the hotel the next day. The hotel confirmed the reservation

There isn't enough details about the hotel, but the experiance was good.
I realy hope what it will goes also ok in the hotel.

Words can not begin to describe how useless this company is. A capable middleman if nothing goes wrong, 'perhaps'?
But if it does, worse than useless. Had to phone the airline direct to arrange a rescheduled flight ticket, which took us about 15 mins. After multiple calls to 'these muppets' and a eye watering wait for someone to call us back, which never happened.
Save yourself a stroke - AVOID, AVOID, AVOID.
Absolute garbage!
My booking reference is proof of purchase and I look forward to the social media battle should you not publish this review. Bring it on!

I originally booked Casa de Campos hotel (La Romana, DR) for April (Spring Break) from Expedia in November.
In March (a month before trip) I was searching restaurants in Casa De Campos and the TravelUp offer popped up for the same hotel room for about 40% less than Expedia. I was shocked and thought it could be a scam. But after a little research I was willing to a chance… and sure enough, it was a legit offer that saved me almost $3,000 for the week!

So booking the room was pretty easy but trying to figure out how to pay the balance was a nightmare. Also, the page says "I don't exist" yet it says I'm booked.

Great deal! But booking was annoying it allowed me to select same day but when went to process it kept kicking me back without saying why then upon arrival I didn't get the room I was supposed to get "because I paid less than a in house booking" which is ridiculous the hotel shouldn't bump me because I got a good deal!

Did you use my credit card to pay for the room? Why do you need 50 characters?

The airline cancelled the flight and yet Travel Up refused to fully refund me for the tickets and changed £40pp for "fees," so £80 in total - pretty sure I did all the work but okay! I've learned my lesson and will always buy directly through the airline from now on, I'd recommend you all do the same! It's usually only a few quid different and saves you losing any money to the useless middle man - I would have received a full refund if I'd have booked through the airline.

When I initially called for a refund, I was told the caller would speak with the airline and call me back. 2hrs later, I'd heard nothing. Called again and they had no record of my call and no one had called the airline.

Furthermore, I've left reviews in multiple places, just so people are truly aware of how awful of a company they are, and Travel Up have responded to all of them with a message that either makes no sense or offers to discuss the situation; this is just a false pretense to imply they are trying to fix things, but they are only trying to fix their incredibly low review score - which I wish I listened to, and YOU SHOULD TOO!

After a problem with the payment of a ticket, I tried to use their 'click here to try your payment again'-function as forwarded to me in the booking confirmation. However, I received a completely different ticket. Although having proof of the differences of the ticket indivcating a glitch in the booking-system, they demanded an insane amount of money for changing it and/or cancelling it.
WILL NOT RECOMMEND

Bought a ticket online. 24 hours later still didn t get the e ticket online and i m getting no response from the company

Company is a scam. Booked hotel several days ahead of time. Called hotel and no reservation. They kept money. Fraud. Called credit card and will report to attorney general to get people arrested and company shut down

I booked a one-way ticket with Traveup from India to USA for April 2,2023. First travelup sent me an email airlines canceled the flight and offered me a different flight (April 3). I accepted the change. I had something come up in last minute and asked for rescheduling to a different date which is when they quoted an additional $1350. For the date I asked one way ticket is $1350, but travelup asked for the full price instead of asking me to pay the price difference. When I sent emails about this there was no response, if I call I am put on hold for 15-20mins each time and they keep saying someone is working on the case and that they will get back in 30mins. It never happened. It is super frustrating to work with them, and I even asked for a cancellation, so that I can get refunded and buy a ticket on my own. I am still left hanging in air waiting for their response. I would never recommend working with them.