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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had a very easy and smooth booking experience. I would recommend TravelUp to friends and family in the future.
Thank you
Easy booking. Very competitive prices. Was nervous at first but callled the hotel -they had my reservation, no problem at all.
Good afternoon,
We’re so happy to hear you had a great experience booking the property. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Regards,
Travel Up
The price & the booking experience went smooth, no problems.
Good afternoon,
Thank you for appreciating our service through words of admiration. We are looking forward to helping you with your future bookings.
Team Customer Relations.
I arrived at the hotel yesterday and they had no reservation for me on file. I attempted to contact travelup at that time to rectify the situation but all phone numbers listed on your website were out of service and not working. I had to book a reservation through the hotel at nearly double the price due to TravelUp not booking my reservation with the hotel.
Good afternoon,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close to such concerns.
However, we wonder since we are facilitating the queries coming through the calls.
If you are looking to discuss things further, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
They don't refund you if incase there is a cancelation, they issue fake and invalid tickets, I have experienced this last year. I wanted to book ticket this year too but I fortunately remember my past review of this company. I WILL NEVER BUY TICKET FROM THIS COMPANY. BTW, they deleted by comments from last year :( wtf
Good afternoon,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close to such concerns.
However, we totally disagree with your statement as this is not only prohibited practice but also a punishable offence selling fake tickets, our years of existence and relentless services towards our esteemed customers invalidate the question here.
If you are looking to discuss things further, we request you to kindly email us your concern at [email protected].
Easy browsing, clear room choice and not too many things to read before proceeding
Good afternoon,
Thank you for your wonderful review and 5* ratings. We appreciate your business with us and look forward to assisting you soon.
Team Customer Relations.
I made a booking with the site the day before I got an email from someone who said she got
My email address and more details when she made a booking to a totally different hotel from
Me. I don't know how she would have got my email address a day after I made a booking but it definitely has left me thinking I made a mistake going through here and laying down a deposit especially when she made it seem like she got more than just my email address details.
Good afternoon,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close to such concerns.
However, if you are looking to discuss things further, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
There is still no confirmed hotel booking and you already took my money. Jacob Miller advised that it could take 72 hours for hotel to confirm and that is crazy. This has been literally the absolute worst experience I have ever had attempting to book a hotel room. I have been on hold numerous hours since yesterday never getting to talk to anyone other than the one guy that refuses to wait for my hotel confirmation number to come up on website which it doesn't and he hung up on me.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close towards such concerns.
We understand your concern. However, one of our dedicated team members has been working towards your concern and has also requested to allow him sometime so that he may be able to fix the issue and notify you accordingly.
If you are further looking to discuss things, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
I'll never Book with you guys again I booked two rooms and didn't get either one then you didn't refund my money for the from the rooms that wasn't my fault that they didn't have any
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close towards such concerns.
However, if you are looking to discuss things, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
Book alot faster than other and great deals
Quick, easy and affordable. I found the hotel I wanted a booked a room! Simple!
Good morning,
Thank you for writing this nice feedback. We feel privileged to be serving you for all your travel needs with us.
Team Customer Relations.
Other hotel booking sites should no vacancy for the hotel I wanted. TravelUp showed rooms available & the reservation process was easy.
Only issue was I had no choice of rooms.
Good afternoon,
Thank you for your kind feedback. Our team is working relentlessly to make your experience truly worthwhile.
Team Customer Relations.
Good afternoon,
Thank you for acknowledging our service.
Team Customer Relations.
Site was easy to navigate, very good prices to choose from, I have my booking coming up at the end of the months and if all goes well with the booking I will definitely come back to use this service.
Good morning,
Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best ceaselessly.
We will request you to kindly send us concern at [email protected], so that our team could go further and get you the confirmation from the hotel as well.
Team Customer Relations.
Do not use Travel up! They are unhelpful and scammers! There are so many other travel agents that you can use. You will regret it if you book through them and you have any issues with your flight!
Thank me later!
STAY AWAY!
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team hereafter.
However, if you are further looking to discuss things, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
Have not travel yet to rate. Will let you know when we do.
Good morning,
Thank you for acknowledging our service.
Team Customer Relations.
Booked a hotel and I showed up with my whole family at 10pm and the confirmation number were fake,false, or just not valid. The Sheraton says Travel up is a scam.
Stay away from Travel up!
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team hereafter.
We are a legit, ethically working company, we are privileged in catering out to a large variety of customers over their numerous travel requirements for across the world. We do not guide anything misleadingly.
However, if you are further looking to discuss things, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
So far it has been straightforward
I looked at the booking options on Tripadvisor and saw that Travelup was the best deal. The booking process was easy.
Good afternoon,
We are glad to know that you liked our online booking procedure and found it easy.
Thank you for your booking with us.
Team Customer Relations.
Booked a room, needed to cancel and was informed could not get reimbursed for total amount charged! The cancellation was made well in advance of the booking! I would advise calling hotel to make reservations and not go through this site!
Good afternoon,
Thank you for bringing your concern to our notice. We apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close to such concerns.
Since the deals that you check and find at our website are all best promotional deals readily available to be booked and exceptionally found elsewhere. Therefore, such deals often come with certain limitations and restrictions (non-refundable, non-cancelable) for cancellations.
However, if you are further looking to discuss things, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
Travelup are a scandal. Booked some USA flights with them but couldnt book baggage and when we asked them the price after we booked it was double what other sites were charging -DO NOT USE THEM unless you do not care about the secret extra charges
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team.
Since the deals that you check and find at our website are all best promotional deals readily available to be booked and are exceptionally found elsewhere, henceforth, such deals have certain limitations and restrictions. Therefore, a deal booked without the baggage shall not be expected to be offered with your desired tariff. Since the baggage then becomes the add on to the existing booking.
So, we always request the customers to cross check their requirement and then go ahead with the booking.
If you are further looking to discuss things, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
Cant see my booking and i want to pay on my trip. I can't login
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team at Travel Up receives your feedback – they’ll be thrilled to hear your kind words.
We look forward to assisting with your upcoming trip again.
Regards,
Travel Up