TravelUpReviews 2,174

My first experience with TravelUp, easy to book. I find the app no so much user friendly, I needed to look on how to add my booking to the mobile app, could benefit from an easier interface with the user.
Overall a positive experience

Booked tickets and then rang straight away to cancel due to very high cancellation fees compared to other companies but was told will have to pay £75 p/p admin cost pkus £30 booking fee. I did all work by booking tickets online and not yet even received etickets so whats £75 p/p admin fee and £30 booking fee for? Ive managed to cancel before with other companies before etickets were issued and got full refund but TRAVELUP are trying to scam me. Spoke to their advisor who pretended to be supervisor then later denied he wasnt a supervisor and wasnt bothered when i told him that i will be taking this matter further. AVOID THESE SCAMMERS AT ALL COST.

Easy to use at first and had the lowest prices. Couldn't find my booking after I signed up on the app.

It was easy to find hotels in the search. Booking was fast.

They will take your money to you will get you the worst tickets and worst experience
NO changes
NO clear policy
I called them more than 15 times and wait many times
Send them 6 emails and 2 requests from website

I advise anyone NEVER NEVER book with them even if they are cheap

Easy to use and best prices on the hotel that i wanted.

It was relatively easy,and quite quick to complete my booked ng

Is there an option for 0 stars. Chose two nights on the reservation and the booking was made for one night and on the incorrect date. Wrote to Customer Sevice and the responded that they could cancel the reservation but no refund could be made. I requested a correction on the date but no help was given.

Please confirm it is ada compliant, privat king bedroom, separate shower and tub, room service, and disabled shuttle avail to tour site. *******020
Your site is not customer friendly. I am 86, disabled, wheelchair bound, not computer savy, and there was no PERSON to help me. The reservation got all screwed up. NONE of my ADA requirements were even known or met in the reservation. Your company offered no compensation or anything to make it right. HELP!

It was a smooth transaction on their website. All went very well.

I arrived in the hotel after a 16 hour flight and they didn't know of my reservation. They made me wait because they couldn't see the confirmation on the system. It was distressing and exhausting.

I asked several times what are these added on fees that ended up being close to an extra $200 dollars to change DATES months in advance. NOT one rep ever replied. Only was ever replied "please confirm new dates and price" this website is garbage in their customer service and call center. This is the first and only time I will EVER do business with this website.

Service was not good at all. I traveled all the way to the Dominican Republic from South Africa only to find our t that my ticket had been cancelled. NI had paid and still waiting for my refund. Fortunately, there was still space and I had to buy another ticket directly from the airline.

So far so good, I will be using again next month if all goes well.

The room was terrible, unsafe, and needed a lot of maintenance. My wife and son have severe allergies and my wife has an autoimmune disease. The bathroom was full of mold and in disrepair. There was a large stain on the carpet that was from God knows what. My wife and son could not breathe so they couldn't stay in the room which forced us to have to book another hotel for the remainder of our trip. In addition, the phone didn't work, the WiFi didn't work, and there was hair left from a previous hotel guest in the room and bathroom. This is completely unacceptable and nearly ruined my wife's birthday. We have picture evidence of all of this should you need to see it. The hotel has agreed to refund us our money. They are waiting on TravelUp to authorize it.