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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Timely responses and great price. It was a hassle free experience
Best price for hotel, checked all the other options - expedia, priceline, hotels.com, kayak, etc.
Good morning,
Thank you for your 5* review and we are glad to find out that you have had seamless online experience with us along with good prices.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Clicked to get price and said I booked a reservation. Immediately cancelled and was charged 50% of the cost even though I explained what happened. Then i just wanted to keep my original reservation but they wouldn't do that either. After much effort they said I had a credit. When I tried to use the credit, the price of the hotel is double what is listed on the website. I am just asking for fairness. Never use them.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made note of your feedback and shall share this with our designated team, working close to such concerns.
Since the deals you check or find on our website are all the best promotional deals, readily available to be booked and exceptionally found elsewhere. Therefore, such deals often have certain limitations and restrictions towards cancellation and amendment as the bookings are non-refundable and non-cancellable.
Any cancellation made voluntarily can unfortunately not retain your booking again even if you come back shortly after the booking/ reservation. Since, this is further not entertained by the supplier.
However, if you are looking to discuss things further, we request you to kindly get in touch with our team on 0118 955 6400 or 0203 771 3074, readily available to help and guide you or alternatively, email us your concern at [email protected].
Team Customer Relations.
The worst travel agent I have ever dealt with, may as well be a SCAM company. Travel ups incompetent staff could not do a simple name change, we were told that the name change had been completed only to find out the day before we were going on our honeymoon trip it hadn't been done and due to how late they left it it tell us this information we lost out on over £3400. To add insult to injury they said we would receive a refund back in January, and we still have not received it. They have ignored emails from me, and have also ignored a written and email letter of complaint. I would advise anyone to avoid this company like the plague as they are a truly incompetent and dishonest. If they are real company they may as well be a scam. What reputable company ignores a complaint and doesn't issue a refund when it says it will. Please avoid this company and just book things direct with the airline or hotel yourself and save yourself the hassle, pain and stress.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made note of your feedback and shall share this with our designated team, working close to such concerns.
Since the deals you check or find on our website are all the best promotional deals, readily available to be booked and exceptionally found elsewhere. Therefore, such deals often have certain limitations and restrictions towards cancellation and amendment as the bookings are non-refundable and non-cancellable.
We checked and found that you wanted to cancel your booking without the sequence which is not acceptable by the airline in the first place thus, we have been unable to honor you with the request you had raised with us.
Any cancellation made voluntarily can unfortunately not retain your booking again even if you come back shortly after the booking/ reservation. Since, this is further not entertained by the airline.
However, if you are looking to discuss things further, we request you to kindly get in touch with our team on 0118 955 6400 or 0203 771 3074, readily available to help and guide you or alternatively, email us your concern at [email protected].
Team Customer Relations.
Looking for availability and booking was very simple to process in just a few minutes.
Good morning,
Thank you for your pleasant feedback, this adds more value to our service.
Team Customer Relations.
Appreciate the response time but ultimately offput by inability to cancel a reservation minutes after booking due to misleading price advertised.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made note of your feedback and shall share this with our designated team, working close to such concerns.
Since the deals you check and find on our website are all the best promotional deals, readily available to be booked and exceptionally found elsewhere. Therefore, such deals often have certain limitations and restrictions towards the cancellation (bookings are non-refundable and non-cancellable) even if you wish to make the request of cancellation right after booking it.
However, if you are looking to discuss things further, we request you to kindly get in touch with our team on 0118 955 6400 or 0203 771 3074, readily available to help and guide you or alternatively, email us your concern at [email protected].
Team Customer Relations.
At the beginning, I got an email from TravelUp with a confirmation code. Later, I realized that the code is for TravelUp rather than airlines. I got a code for airline one day later after sending a request email to TravelUp (tried to reach by call but failed). I suggest that TravelUp send a confirmation code for airlines rather than TravelUp to its customers. Also, provide online chatting service.
Good morning,
Thank you for acknowledging our service. Your feedback is hugely important to us. We have made a note of it and shall pass this on to our designated team hereafter. If you are facing any further challenge, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
Easy and smooth experience. I found the best price for my room here. Great deal on this room. Thanks.
Good morning,
Thank you for your wonderful comments & 5* ratings. We appreciate your business with us and look forward to assisting you soon.
Team Customer Relations.
I reserved a room specifically for 2 queen beds which was more expensive than a standard queen room but that reservation was not what the hotel had or told me they got. So I ended up having to pay more than the hotels day of rate for a single queen room. Since it was booked with the ridiculous no refund policy I was told I cant get my money back. Talk about a bait and switch. I'll be submitting this experience to the better business bureau to make sure other avoid this terrible company.
Good morning,
We are sorry to hear about the discomfort during your stay at the property due to the shortage of amenities and the prices provided.
We value your opinion and will take every measure to make sure it is shared with the supplier, so it does not happen again. We really appreciate you taking the time to give us feedback as it helps us assist you better.
We apologize for the inconvenience caused.
Regards,
Travel Up
I booked the Courtyard by Marriott Hartford-Manchester, CT online using my smartphone. The dates I requested were June 23/24. I entered all of my information and when I received confirmation, the dates were wrong. The confirmation was June 15/16. I immediately cancelled. Before I went to re-book, I called your customer service to ask about waiving the $18.75 fee. I was told you would not refund the amount and proceeded to assist while I rebooked for June 23/24 but from my home computer, not my smartphone. The customer service rep told me I booked in pounds, not dollars! I was so angry with the entire deal that I told her to cancel EVERYTHING. Turns out TravelUP charged me $19.11 and $18.75 for two reservations that were both incorrect. The first one with the wrong dates and the second one booked in pounds. I would like to please request a credit for the $19.11 and $18.75 that I can use on a future booking. Your consideration will be greatly appreciated.
Good morning,
Please accept our sincere apologies for the dissatisfaction with our services.
Our policy is clearly summarized on our webpage, and you can read more about it here: Terms and Conditions | Travel Up,regarding the cancelation fee, admin fee etc. Therefore, upon requesting for cancelation of the property, the system automatically captures the fee.
Unfortunately, we will not be able to waive the fee as it was paid to supplier, and we apologize for the same.
Regards,
Travel Up
Easy to make a reservation! The submission of voucher made me a bit insecure, and it took me a few minutes to figure it out before I understood I didn't needed to fill out a code. Hope the travelexperience will be a good experience as well, so I can give another happy feedback :)
Good morning,
Thank you so much for sharing your feedback about our service.
We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that our representatives will receive the recognition they deserve.
Thank you again and have a great day!
Regards,
Travel Up
This site had the best price and availability, was quick and easy to use.
Good morning,
Thank you for your detailed review of our products & services. It means a lot to us that you took the time to share your thoughts.
We’re grateful that we had the opportunity to serve you.
Regards,
Travel Up
Great price and easy booking and good options for payments.
Good morning,
Thank you for this fantastic feedback. We strive to repeat such experiences for you in the future.
Team Customer Relations.
I have spent over 2 hours trying to book a hotel room and kept getting hung up on your site. I called your customer service team which was worthless as one rep hung up on me an the other I could not understand what he was saying. I finally was forced to upgrade my reservation to a higher price before my transaction would go through. What kind of business is this and do I really have a reservation?
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made a note of your feedback and shall share this with our designated team, working close to such concerns.
However, if you are looking to discuss things further, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
Good price! Easy booking and plenty of selection to choose from. Best price of all the popular search engines! I was looking on kayak which gave prices for several of the top booking sites and TravelUo was the lowest of them all
Good evening,
Thank you for your review and comments that you found our fares best.
Thank you again and have a great day!
Regards,
Travel Up
This will be the 3rd time booking with travel up. I was due to fly from South Africa to London on the 2nd May 2023.
I was however in a serious bicycle accident and had to go for emergency knee surgery and developed a bloodclot during surgery that left me unable to fly for 6 weeks due to very high risk factors and in a wheelchair. I presented Travel Up with medical certificate and asked if they could offer me alternative dates or cancellation.
My Swiss Air flight through Travel Up was £503, and I cannot cancel my flight. The cheapest alternative date for the rest of the year is an additional £685 to move the flight.
I have ask for any other date with a reasonable upgrade but has not received any joy. Pay an additional £685 or lose the flight.
This company will never have my vote, but they probably won't care.
Probably the poorest company I ever worked with, no sympathy to a situation that is completely out of a customer's hands.
The CEO and his team has very little integrity and although successful, no understanding for circumstance that is not in your hands.
Good evening,
Thank you for reaching out to us about your case.
We’re sorry to hear that you are dissatisfied with the way we handled it and will take your feedback into consideration as we move forward in our work.
We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process; this is not how we conduct business at Travel Up, and we are sorry for the experience that you had. If there’s anything more specific that happened, please let us know at - [email protected] and share your booking reference number too so we can follow up internally.
Regards,
Travel Up
Please save your time and money. The customer service representatives are untrained and useless. They purposely disregard and refused to answer basic questions about my reservation. When I asked to speak to a manager,They kept forwarding my call from one representative to another. I waited on hold for two hours. They are highly trained to steal people's time and money. DO NOT BOOK WITH TRAVELUP.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made a note of your feedback and shall share this with our designated team, working close to such concerns, since we are stringently against any improper or inappropriate assistance.
However, if you are looking to discuss things further, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
First time to use this site; by far the best price but had to ask the front desk what 'standard room' meant before I was willing to book 'non refundable'.
Good morning,
We are happy to know that you have had a great online experience. And on top of this you have gained a great price.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Hair and urine on the toilet, hair in the shower, the floors not cleaned, the way the sheets were depressed into the mattress, left me feeling like the linens were not changed. They don't make enough money to keep it clean, just keep looking.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made a note of your feedback and shall share this with the hotel hereafter.
However, if you are looking to discuss things further, we request you to kindly email us your concern at [email protected].
Team Customer Relations.
My first experience with TravelUp, easy to book. I find the app no so much user friendly, I needed to look on how to add my booking to the mobile app, could benefit from an easier interface with the user.
Overall a positive experience
Good morning,
Thank you for acknowledging our service. We are looking to create more such feasible experiences for you ahead with the future bookings.
If you are looking for a help or guidance, our team is readily available to assist you on 0118 955 6400 or 0203 771 3074. Alternatively, you are requested to email us your concern at [email protected].
Team Customer Relations.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
We are happy to know that you have had a great online experience. And on top of this you have gained a great price.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.