TravelUpReviews 2,196

I have no other but to leave a 1 star review having given TravelUp every opportunity to provide a clear answer as to what happened and a solution. I purchased business class tickets for a round the world trip in February via TravelUp. On checking in for long overnight flights from Auckland to Tokyo (via Sydney), I was shocked to find TravelUp had allocated me Economy seats. They have been evasive in terms of resolving my complaint, putting me on hold many times for 30 minutes or so, then promising someone will come back to me, but of course they don't. TravelUp must owe my business thousands of pounds but quite clearly do not have a moral compass. Avoid this agency like the plague, and go direct to the airline or to a more reputable agency.

Great easy to follow and will use this again! Great experience

Easy and the cheapest I found. I thought the price was in Canadian but it's actually US so my thousand dollar deposit was actually $1500. So now I'm gonna wait until the exchange rate is better to pay the balance.

It has been horrible. My reservation is still not showing up at the Hotel I booked. For me to have to wait another 24-48 hours and chase this down is not acceptable. It is Spring Break and I need to know from the Hotel I'm Staying at that I have a room!

Never again!

Booking was fine. I hope the hotel is nice and that your service leads to a good experience.

Had to try 3 times to book. Frustrating! Had to put info in 3 times! I am happy with the price after the continued trys

Wasn't aware there was a festival surrounding the hotel the weekend we booked and so had to cancel. Spoke with the hotel manager as I was leaving who said she was currently on the phone with the third party and I would get a refund for 2 of the three nights we had booked. The refund offered by travel up did not reflect that and was 1/2 of what we paid rather than 2/3. Not a good experience at all.

Great. Professional and user-friendly. Great response and follow up.

Booked a hotel for a stay in London 6 months ago, and was looking forward to our family trip to London. I decided to call the hotel the day before my stay to advise them that i would be a late check in and they advised me that the hotel was closed. I have had no notification from Travelup and when I rang to complain they were completely unaware! They then booked another hotel for me, which I rang on the morning of my travel to confirm and advise again of the late check in and they told me that the hotel had not been booked. I then had to make a dozen phone calls whilst travelling up to London on the train and was promised phone calls back, they never phoned me back and had to do all the chasing. If i had not phoned the hotel to advise of my late check in I would never had known that the hotel was closed and would have arrived to a closed hotel in London with my children at 11pm at night, and been stranded with no where to stay. This ruined my whole weekend that had been planned for months. When I complained and asked to be compensated they were not interested and will do nothing! I would not recommend them to my worst enemy! Appalling customer service and would never use them again!

I'm still waiting for the Hotel confirmation number. I called the hotel and nothing is on records.

A multi flight booking was purchased with Travelup March 23, during May 23 Travelup confirmed the cancelled sector Las Vegas to New York flight we were informed the alternative options either full cancellation with full refund (less £50 there admin charge, not our fault but there terms!) or as there was no further option by the airline to carry on and pay to book a flight with another airline for the loss sector and recover the cost refund on completion of our holiday (Nov 23) we chose to book direct with United Airlines at extra cost.
We contacted Travelup upon return to start the refund process end of Nov 23 now after 11 weeks with continued excuses of "sending an alert to the relevant dept" and " to receive your funds within 3-5 days" still no refund after there policy was 4-6 weeks.
After emails now with 4no customer services dept persons we have no resolution, at present no refund the process has been shambolic please avoid this company despite how cheap they are.

I found a great price on a hotel so I booked. Next day, I check my email and see the date is NOT WHAT I ENTERED the day before. I assumed that due to this error (NOT MY ERROR) I could switch the incorrect date with the date I entered. So after emailing the appropriate department, Travelup states my booking is no refundable...I explained that there is an error with the date that I entered and the date they booked me for to which I was met with a confusing email saying they're going to get a hold of the hotel and hopefully this can be resolved and then the next line said that my booking was live and cannot be changed. I emailed again requesting why the hell this is my problem when clearly I entered the correct date and I received nothing back so I paid for a hotel room with a date I did not request and I can't get a refund and this was not due to my error and I would not recommend anyone use the service for any reason at any time. Ever. It's ridiculous and I have since looked around at different prices and I get a lot better price through the hotel directly. I would avoid this little company at all costs.

Didn't recognize information for card, plus it gave the hotel a more higher rating that what it actually is.

It's strange to me that my booking was done by a company in Europe. Even more strange is the fact that in a digital world I have to present a printout to confirm my reservation at the hotel. I have no way to confirm my reservation other than a piece of paper that says I have two rooms reserved at a hotel. I have faith in the process though.

I just booked a $6k hotel reservation for Puerto Vallarta for 9 nights. The cost seems reasonable so I was very excited about it. After putting in all of my personal and credit card info, it gave me an error message with confirmation number for the hotel reservation and states it may not have gone through. It states that one of the option may be to go back and try to book another stay but after reading all of the negative reviews here, I'm concerned this may be a scam and I will be billed for the first transaction. I did email the company so hoping to get it cleared. I will update this post.

I did not receive a correct confirmation. Had to call the hotel for that, could not download a voucher that it said I had to use, will not use this
Site again.

The airline cancel the trip, but I paid 735 euros and just want to give me back 18 euros, its impossible, since Augoust 2023 im trying to get my money back and they didnt reply me propertly. Seems like a scam page just took my money. The only thing that they can say is you need to choose a refundable ticket, yes but I didnt cancel the flight the airline did it, so it must return the money. Please do not use TravelUp is a scam page.

Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.