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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Can't download and print voucher! Tried multiple times. Redirected to other sites. Please correct or tell me how to do it
Can't download and print voucher! Tried multiple times. Redirected to other sites. Please correct or tell me how to do it
The dates I searched were the 18-20, but when I got to the confirmation page, the dates had somehow changed to the 25-27! Something in their system seems to be off, but it's been quite difficult to try to work with them to change the dates to the correct dates that I'd originally searched; all the while they're telling me it's "non-refundable".
Good evening, Aimee,
Please accept our apologies for the challenging experience with us regarding the check-in date and check out dates.
We want to do everything we can to make it right for you, hence we checked the record, and see that you were assisted by one of representative. However, your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
Thank you for taking the time to share your experience with us!
Regards,
TravelUp
Booking for calgary and the site was easy to understand and seamless.
Good afternoon Yasmin,
Your 5* review made our day.
The kind and honest review does not go unnoticed, and the team here at Travelup will be thrilled to see this.
We look forward to assisting you in the future.
Regards
TravelUp,
Booking was easy but I realized after the fact that I booked the wrong hotel, I have tried to contact customer service by email but still no response
Good morning Paul,
We are sorry to learn about the challenges you faced.
We aim to provide the best possible customer satisfaction and would like to take the opportunity to rectify this situation and make it right for you.
However, we have found that one of our dedicated members of the team has already sent you the essential correspondence regarding the cancellation request you have been seeking to go ahead.
Please write to us at [email protected] so one of our team members can assist you.
Regards,
TravelUp
Good morning, Yosef,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website great and easy to use.
Thank you for your booking with us. We wish you and your family a Happy Prosperous New Year ahead.
Regards,
TravelUp
When I booked with Travel Up, when I tried to pay for my ticket, I got an error message that they couldn't process my card (not sure why). So then I booked my ticket directly through the airline, and got a confirmation right away. Fast forward two days later, I get a confirmation from TravelUp that they processed my transaction. I immediately replied (within 3hrs of the email) requesting a refund, and have heard nothing from them. I'm afraid that I will have to dispute the charge with my credit card company.
Good morning Andrea,
We are sorry to learn about the challenges you faced.
We aim to provide the best possible customer satisfaction and would like to take the opportunity to rectify this situation and make it right for you.
Please write to us at [email protected] so one of our team members can assist you.
Regards,
TravelUp
I was asked to pay a deposit of $30 and 20 minutes later the full amount came out of my account. Then when I tried to contact customer service, there wasn't any. Then I realized the dates did not match up of my purchase. Please refund the full amount to my account.
Good morning Ashley,
We are sorry that you are dissatisfied with the way we handled your concern. We will take your feedback into consideration as we move forward in our work. At Travelup, we follow standard guidelines and do not engage in any unethical practice within the business.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
It was very Painless and also very quick -- no issues.
Good evening, Thomas,
Thank you for your 5-star rating. Your feedback is appreciated.
Regards,
TravelUp
Very easy! Site was very easy to navigate. Best prices!
Good morning, Dorothy,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website great and easy to use.
Thank you for your booking with us.
Regards,
TravelUp
Very respectful and helpful the agent was very caring of my needs as a guest
Good afternoon Szabolcs,
Thank you for praising the work of our team. Our team member will be happy to receive such appreciation from a valued customer like you.
We are looking forward to assisting you with future bookings.
Regards,
TravelUp,
Friendly app, good price and found my specific choice
Good afternoon Mayra,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the price great and easy to use.
Thank you for your booking with us.
Regards
TravelUp,
Everything went very smooth during my reservation. Easy step by step
Good afternoon Fernando,
We are grateful and do appreciate you taking the time to share your 5* reviews with us.
We are glad you enjoyed our product & services seamlessly.
Thank you for your compliment. Have a great day ahead.
Regards
TravelUp,
Terrible customer service.
Change conditions without informing.
Stuck in hospital they say they help then they dont.
Avoid these folks.
Good afternoon Mark,
We are sorry that you are dissatisfied with the way we handled your concern. We will take your feedback into consideration as we move forward in our work. At Travelup, we follow standard guidelines and do not engage in any unethical practice within the business.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
This is the second time using TravelUp's and we are satisfied again.
Good evening, Alana,
Your 5* review made our day.
The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this.
We look forward to assisting you in the future.
Regards,
TravelUp
Easy to make reservation and to check in! Great location. Safe hotel.
Good evening, Elizabeth,
We are excited that you have had a great experience while booking your preferred property online and your check-in was smooth and easy. Our team works very hard to ensure we deliver our best services.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp
I was happy to see they had my hotel and dates available to reserve!
Good evening, Katherine,
Thank you for your 4-star rating. Your feedback is appreciated.
Regards,
TravelUp
I booked a hotel on them at 2am local time for that night due to local weather. Despite changing the date to the right date and them accepting it they booked for the following day. I immediately called them and they confirmed that their system didn't book it as requested so they canceled it. They then said it was nonrefundable. I protested and they said they would call the hotel to request permission for a refund and put me on hold. They came back after a few minutes and claimed they called the hotel front desk and didn't get refund permission. At that time I was standing at the front desk talking to the manager. I was on speaker phone so the manager heard and identified himself then tried to confirm the number they called called the correct number, they refused. He offered to call them and they refused. The hotel has been trying to help me get this fixed but 5 days later I am still being billed. At least the hotel manager has been find enough to provide documentation to help me dispute the charge with the credit card company.
Good morning Dustin,
We are sorry that you are dissatisfied with the way we handled your concern. We will take your feedback into consideration as we move forward in our work. At Travelup, we follow standard guidelines and do not engage in any unethical practice within the business.
Please write to us at [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
They advertised and I purchased a refundable hotel reservation, and when I called to request a cancelation they refused to issue the refund. They were not very helpful and closed the case with no resolution.
Good morning Jacqueline,
Please accept our apologies for the challenging experience with us. We want to do everything we can to make it right for you.
At Travelup, we do not engage in any wrongdoing or illegal practices. All amendments or cancellations are made based on the rules of the booking or governed by the hotel's policies.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at - [email protected]
Regards,
TravelUp
So far so good, it was uncomfortable for me to not book directly with the hotel.
Good morning, Sue,
We are grateful that you chose to give us a 5* rating with your valuable time.
Our team enjoys doing what they do because of customers like you. Your review has made our day.
Thank you for your compliment. Have a great day ahead.
Regards,
TravelUp
Easy to use easy to use the website to book everything i needed
Good afternoon, Victoria,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website great and easy to use.
Thank you for your booking with us. We wish you and your family a Happy Prosperous New Year ahead.
Regards,
TravelUp
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening, Alan,
Please accept our apologies for the challenging experience with us.
We want to do everything we can to make it right for you, hence we checked the record, and see that you were assisted by one of representative. However, your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
Thank you for taking the time to share your experience with us!
Regards,
TravelUp