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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Horrible service and cancellation policies. Agents give you the run around and try to scam you for more money.
You have rooms available in the Ahwahanee Yosemite hotel. I called the hotel and was told the hotel was sold out. I am happy you were able to book a room for me.However, I initially received only a confirmation of the reservation from TravelUp. I requested from TravelUp a confirmation from the Ahwahanee Hotel; the responses that were emailed to me from TravelUp did not indicate that the Ahwahanee Hotel knew I was going to their hotel. I called the hotel and they did not have my reservation. This caused me to have a great deal of stress and anxiety for several weeks. I should have been told by TravelUp that it takes a week or two for the Ahwahanee Hotel to get the reservation information from TravelUp.
Good evening, Ronald,
We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.
Your review has already made our day and we are glad that you enjoyed booking with us.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp
Makes it difficult to know what is accurate or note.
Good evening, Angie,
We apologise for any inconvenience caused by our team.
Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
Thank you for taking the time to share your experience with us!
Regards,
TravelUp
Absolutely awful service! If I could give a 0 star I would!
I booked return flights to bali with these and due to the flood in Dubai the flights got cancelled. Emirates have issued Travel up with a full refund of my money and also sent a disruption policy which they have been advised to follow expressing a full refund should be given to their customers. Travel up said that because I signed the policy before emirates sent the new disrupted policy I will now not receive £1300 of my refund! I am now taking action with IATA and the CAA as Emirates have told me to do so.
Good evening, Emma,
Please accept our apology for the challenging experience with us. Your frustrating experience with us will be investigated and we will be taking adequate measures to rectify the issue.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
I have only booked through your site. I did so because you advertised a good price. It was not until I canceled my other reservation and finalized one with you that additional taxes and fees were added. Not upfront pricing. Typical of big business but not appreciated.
Good evening, Shane,
We apologise for any inconvenience caused by our team.
Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
Thank you for taking the time to share your experience with us!
Regards,
TravelUp
I am still waiting to hear a response in regards to my cancellation.
Good evening, Rosa,
Please accept our apology for the delay in acknowledging and addressing your concern.
We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
When I got to my destination resort happen to be that they did not found my reservation and they did not wanted to acomódate me so for that reason never wanted to book thru this web site again
Good evening, William,
Thank you for sharing your experience with us.
It is unfortunate to see that you had a challenging path reaching out to us. However, we are glad you made the booking successfully.
Please note, we checked the booking and see that our representative has emailed you requesting you to drop us your query from the registered used at time of your booking, as according to GDPR compliance,
We can only share the information about the booking once we received an email from your registered. Email.
Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
We appreciate your patience.
Regards,
TravelUp
Seemed pretty easy to use and had a good price. Have never heard of this site, so fingers crossed we don't have any issues with our reservation.
Good evening, Christopher,
Thank you for your 4 star rating. Your feedback is appreciated.
Thank you for booking with us.
Regards,
TravelUp
Quick and easy. It's my second time booking through Travelup.
Good evening, Eric,
Thank you for the 5*review.
We are glad you liked our online booking process and found the services smooth and easy to use.
Your feedback is important to us, and we will continue to strive for the same level of services in the future.
Hope to hear from you again about your upcoming trip.
Regards,
TravelUp
I have booked through your site before and it is very user friendly. I also noticed that I can log in and pay my trips off ahead of schedule and that is very convenient for me instead of calling the hotel to do so. Thank you for that feature!
Good evening, Tynita,
We are grateful and do appreciate you taking the time to share your 5* reviews with us.
We are glad you enjoyed our product & services seamlessly.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp
The room at Temple Bar was unacceptably flawed with a water leak causing a wet carpet when I arrived. The room smelled wet as if this condition should have been corrected far before my stay. Because I made the reservation through TravelUp, they weren't able or willing to offer any refund. This is a big disadvantage of using 3rd party reservation sites like TravelUp. It puts a 3rd party between the customer and hotel making customer service difficult. Would TravelUp be willing to be my advocate to seek a discount for this terrible experience? This will tell me alot about whether to ever use this site again or not.
Good evening, Brian,
We are sorry about the discomfort during your stay at the property due to the shortage of amenities provided.
We value your opinion and will take every measure to make sure it is shared with the supplier, so it does not happen again. We really appreciate you taking the time to give us feedback as it helps us assist you better.
We apologise for the inconvenience caused.
Regards,
TravelUp
I never got my confirmation email. I booked another stay at the same hotel
Good afternoon, Sonya,
Please accept our apology for the delay in acknowledging and addressing your concern. We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
Reservation process easy.
Found the process somewhat difficult.
Good evening, Kathleen,
Thank you for the 3-star rating. We are here to serve you anytime.
Regards,
TravelUp
I am very upset with this website I booked a run for a specific date and they gave me the wrong date when I confirmed my credit card information. Buyer please Beware I tried getting a resolution and they told me no refund at all. What a scam
Good evening, Ernest,
Please accept our apology for the challenging experience with us. Your frustrating experience with us will be investigated and we will be taking adequate measures to rectify the issue.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
Booking was easy, however at check-in I was told I had to pay an extra $299 in resort fees that was not listed at the time of booking. So any savings was a joke. I paid more than if I had just showed up and asked for a room. So instead of $750 for 3 nights I paid over $1000.
Good evening, Megan,
We are sorry that you did not have a great experience at the property.
Please note, local fees, resort fees etc. or any sort of deposit are to be paid locally at the property and are never included in the cost of the stay. They are decided and governed by the local authority, and we have no control over it.
Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
We sincerely apologise for the unpleasant stay.
Regards
TravelUp
Experience is fine as long as i get my booking and have a place to sleep on saturday
Good evening, Zainab,
Thank you so much for giving us 4 stars! We appreciate your valuable time.
Regards,
TravelUp
Easy to navigate, friendly interface, affordable prices
Good afternoon, Louise,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website fare cheaper and user friendly.
Thank you for booking with us.
Regards,
TravelUp
Good afternoon, Sanjay,
We are sorry to learn about the challenges you faced on our website.
We aim to provide the best possible customer satisfaction and would like to take the opportunity to rectify this situation and make it right for you.
Please write to us at [email protected] so one of our team members can assist you.
Regards,
TravelUp
Prompt helpful response which answered my questions and took care of my problem.
Good evening, Alfred,
Your 5* review made our day.
The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this.
We look forward to assisting you in the future.
Regards,
TravelUp
I have no other but to leave a 1 star review having given TravelUp every opportunity to provide a clear answer as to what happened and a solution. I purchased business class tickets for a round the world trip in February via TravelUp. On checking in for long overnight flights from Auckland to Tokyo (via Sydney), I was shocked to find TravelUp had allocated me Economy seats. They have been evasive in terms of resolving my complaint, putting me on hold many times for 30 minutes or so, then promising someone will come back to me, but of course they don't. TravelUp must owe my business thousands of pounds but quite clearly do not have a moral compass. Avoid this agency like the plague, and go direct to the airline or to a more reputable agency.
Good afternoon Giles,
Please accept our apologies for the challenging experience with us. We want to do everything we can to make it right for you.
At Travelup, we do not engage in any wrongdoing or illegal practices. We are merely a service provider. Hence, we do not change or alter the itineraries without the consent of our esteemed customers. However, this lies under the discretion of the designated airline as they at times have to do it in the sheer absence of allocated seats for specific reasons known to them insightfully.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
TravelUp
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Molida.
We are truly sorry to hear about your recent experience and apologise for any inconvenience caused. We understand how frustrating it can be to navigate cancellation policies and service procedures.
At the time of booking, we strive to make our cancellation terms and conditions as clear as possible, including the requirement for an administrative fee to process refunds. This policy is in place to help us manage the costs associated with processing cancellations.
We also noted that our representative provided multiple quotes based on your preferences, considering the credit note you hold, which unfortunately cannot be used online. Our goal was to assist you in finding the best option available under the given circumstances.
While we regret any inconvenience caused, adherence to our terms and conditions is necessary to ensure fairness and consistency for all our customers.
Once again, we apologise for any frustration this may have caused and appreciate your understanding. If you have any further concerns or need additional assistance, please do not hesitate to contact us.
Sincerely,
TravelUp.