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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The experience was very easy, and the pricing was really good.
Would use this service again in the future.
I haven't taken the trip yet, but the booking process was easy and the price was great.
Good evening, Peter.
Thank you for sharing your feedback! We’re so glad to hear that the booking process was easy and that you were happy with the price. We always aim to make planning your trip as smooth and stress-free as possible.
We hope your upcoming trip exceeds expectations, and if you need any assistance along the way, don’t hesitate to reach out. We're here to help make your journey just as great as the booking experience!
Wishing you safe and enjoyable travels!
TravelUp
Room was supposed to come with breakfast and they. Harvard me separately. Also I was placed in a deserted building for this reservation with inadequate lighting. I want my money back very dissatisfied!
Good evening, Paula.
We are deeply sorry to hear about your disappointing experience during your stay. We completely understand how frustrating it can be when expectations aren’t met, especially when you were promised breakfast and ended up being placed in a less-than-ideal room. We always want our passengers to have a seamless and enjoyable travel experience, and situations like this are truly unfortunate.
Please note that, as a travel agency, we do not have control over real-time situations at the property. However, we strongly recommend reaching out directly to the hotel to request compensation or address your concerns about the room conditions. In the meantime, we will escalate this issue with the property from our end as well, to ensure your feedback is heard.
We sincerely hope this issue can be resolved promptly and to your satisfaction. Please don’t hesitate to contact us if you need any further assistance.
Warm regards,
TravelUp
Great price. Reservation was easy and the hotel check-in was smooth.
Good afternoon, Danielle.
Thank you for your fantastic 5-star review!
We're so pleased to hear that you found our prices great and the reservation process easy. It's also wonderful to know that your hotel check-in went smoothly — that's exactly the kind of hassle-free experience we aim to deliver at TravelUp.
Your feedback means a lot to us, and we're glad we could help make your trip a pleasant one from start to finish. We look forward to assisting you again on your next adventure!
Best regards,
TravelUp
All was well... so far. Cannot think of anyhting else that i could report about this booking process so how can i add fifty characters to what i have already mentioned?
God afternoon, Deborah.
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience, even if everything went so smoothly that there wasn’t much more to report! We're glad to hear all went well with your booking — that’s exactly what we aim for at TravelUp: a simple, stress-free experience from start to finish.
Should anything come to mind later or if you need assistance with future travel plans, we’re always here to help. Thanks again for choosing TravelUp!
Best regards,
TravelUp
It was hard to get a person on the phone with you. Customer service just seem to be off had to ask for extra towels and it was further away from downtown then we thought.
Good afternoon, Kim.
Thank you for your feedback, and we're sorry to hear about your experience.
We sincerely apologise for the difficulty you had reaching someone by phone and for the inconvenience caused during your stay. We completely understand how frustrating it can be when expectations aren’t fully met — especially regarding customer service and location.
As a travel agency, we unfortunately do not have direct control over live, on-site incidents such as hotel service or amenities, but we absolutely take your feedback seriously. We’ll be sure to pass your comments on to the property so they can be made aware of the areas needing improvement.
Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you with a smoother experience in the future.
Best regards,
TravelUp
To many things to go through to book.not sure why I need to do this
Good afternoon, Mason.
Thank you for sharing your feedback with us.
We’re sorry to hear that you found the booking process more complicated than expected. At TravelUp, we aim to make travel planning as smooth and straightforward as possible, and we truly regret that your experience didn’t reflect that.
Some steps in the booking process are in place to ensure security, accuracy, and compliance with travel provider requirements — but we understand it shouldn’t feel like a hassle. Your comments are valuable, and we’ll certainly review them as we continue to improve our platform and processes.
We appreciate you choosing TravelUp and hope to offer you a simpler and more seamless experience next time.
Best regards,
TravelUp
Absolutely terrible experience. I booked a hotel stay, got confirmations and everything looked good...until I called the hotel a week later. All confirmations were invalid, the concierge told me she had never heard of confirmations being like this...none of it was real. I followed up by trying to call, on hold for an hour with the same recorded messaged and the same 19-minute wait time over and over. I finally logged into TravelUp and saw a canceled message next to my reservation...yet my credit card had been charged. None of it added up. Freezing my credit card and will never use the site again.
Good afternoon, Mike.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
The experience was easy but I would have liked to wait to pay when I got there.
Good afternoon, Christopher,
Thank you for your 4-star review!
We’re really pleased to hear that you found the booking experience easy — that’s exactly what we aim for at TravelUp. We also appreciate your feedback regarding payment options. While many of our rates require prepayment to secure the best deals, we do understand that some travellers prefer the flexibility of paying at the property.
We’re always working to expand our range of options, and your feedback helps us better tailor our services to what our customers value most. We hope to welcome you back soon and offer an even better experience next time.
Best regards,
TravelUp
Comfortable room. Excellent breakfast. Location a bit quirky
Good afternoon, Padraig.
Thank you for your 4-star review!
We’re glad to hear that you enjoyed a comfortable room and an excellent breakfast during your stay — it’s always great to know that key parts of the experience hit the mark. We understand your comment about the location feeling a bit quirky; sometimes unique settings can come with both charm and a few surprises.
We appreciate you booking with TravelUp and sharing your thoughts. Your feedback helps us continue to offer the best options to our travellers, and we hope to assist you again on your next adventure.
Best regards,
TravelUp
When I got to the hotel the front clerk would not give me the key and I wasted apx. $233.
I did not get a refund.
Good afternoon, Mike.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
My experience was good, we'll see if they have my room when I get to check in :)
Good afternoon, Andras.
Thank you for your 4-star review!
We’re glad to hear your experience so far has been a good one, and we truly hope everything goes smoothly when you arrive at the hotel. While it's natural to feel a bit uncertain before check-in, rest assured that your booking is confirmed and in place. If you do encounter any issues upon arrival, our support team is here to help and will work quickly to assist.
Thank you for choosing TravelUp — we appreciate your trust and look forward to helping you with future bookings!
Best regards,
TravelUp
Easy and straightforward would recommend to others and use going forward
Good afternoon, Ayodeji.
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the booking process easy and straightforward — that’s exactly the kind of experience we strive to provide. It means a lot to us that you would recommend TravelUp to others and plan to use us again in the future.
Your support and trust are truly appreciated, and we look forward to helping you plan many more great trips ahead.
Best regards,
TravelUp
So far so good! Easy to book, hoping for a good overall experience
Good afternoon, Lynn.
Thank you for your 4-star review!
We’re really pleased to hear that your booking experience with TravelUp has been easy so far — that’s exactly what we aim for. We understand you’re still waiting to see how everything goes, and we truly hope the rest of your trip lives up to your expectations.
If you need any assistance along the way, our team is always here to help. Thank you for choosing TravelUp — we look forward to delivering a great experience from start to finish.
Best regards,
TravelUp
Super easy site to navigate with helpful details about the properties.
Good afternoon, Kevin.
Thank you so much for your 5-star review!
We're delighted to hear that you found our site super easy to navigate and that the property details were helpful in making your decision. At TravelUp, we focus on creating a user-friendly experience with clear, useful information to help our customers feel confident when booking.
Your positive feedback means a lot to us, and we’re so glad we could help make your travel planning easier. We look forward to assisting you with many more trips in the future!
Best regards,
TravelUp
The booking process was very quick and easy to navigate. I appreciate that!
Good afternoon, Bonni.
Thank you for your fantastic 5-star review!
We’re so pleased to hear that you found the booking process quick and easy to navigate — that’s exactly what we aim for at TravelUp. Making travel planning simple and stress-free is one of our top priorities, and it’s great to know that we delivered that for you.
We truly appreciate your kind words and look forward to helping you with your future travel plans.
Best regards,
TravelUp
I booked a reservation with this company and the hotel property didn't have the reservation. They are a SCAM! Do not use this service.
Good afternoon, Rob.
Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about the distress this situation has caused you.
We completely understand how frustrating it must have been to arrive at the hotel and not see your reservation immediately reflected. Please rest assured that TravelUp is not a scam — we are a fully established and trusted travel agency used by thousands of customers worldwide.
As clearly stated on our website and in our terms and conditions, in some cases hotel reservations can take up to 72 hours to be confirmed and passed through to the property’s system. This depends on the supplier and the specific booking conditions tied to the rate you selected. We appreciate your concern, but it’s possible the booking was still being processed at the time you checked.
It’s unfortunate that this review was left so early in the process, and we would have appreciated the chance to look into and resolve this for you before conclusions were drawn. If you haven’t already, please reach out to our support team so we can provide a clear update and help resolve any remaining concerns.
Kind regards,
TravelUp
Pricing was great, but still have not received any confirmation of the reservation. We have been charged though.
Good afternoon, Sommer.
Thank you for your feedback, and we're very sorry for the concern this situation has caused.
We completely understand how frustrating it can be to be charged without immediately receiving a confirmation — that’s not the experience we want any of our customers to have. While our pricing is designed to offer great value, we also aim to deliver a smooth and reassuring booking process from start to finish.
Please note that, as mentioned on our website and in our terms and conditions, in some cases it can take up to 72 hours for a booking to be fully confirmed, depending on the supplier and the rate selected. However, from our records, we can see that your reservation has now been confirmed and a confirmation email has already been sent to you.
If you’re still unable to locate it, please check your spam or junk folder, or feel free to contact our customer support team and we’ll be happy to resend it.
Thank you for bringing this to our attention, and we hope the rest of your travel experience goes smoothly.
Best regards,
TravelUp
This probably the worst travel agency in the world
They ripped us off and never refund the money in amount of $750
I suggest that nobody should ever use that travel agency
They positioned themselves, but they not even the middleman. They don't have anything they have to offer you.
Good afternoon, Alex.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Very easy and fast. It was very easy to follow and book the trip.
Good afternoon, Gary.
Thank you so much for your 5-star review!
We’re thrilled to hear that you found the booking process easy and fast! At TravelUp, we strive to make trip planning as straightforward as possible, so it’s wonderful to know that you had such a seamless experience.
We appreciate you choosing TravelUp for your travel needs and look forward to helping you with your future bookings. Thanks again for your positive feedback!
Best regards,
TravelUp
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening, Gerardo.
Thank you for your kind words and positive review! We're thrilled to hear that you found the booking experience easy and the pricing to be great. We always aim to provide a seamless process and competitive rates, so it's wonderful to know we met your expectations.
We look forward to assisting you with your future travels and will strive to make your next experience even better. Thank you for choosing TravelUp—we can’t wait to help you plan your next adventure!
Warm regards,
TravelUp