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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was simple and didn't take much time so I appreciate all of that. Thank you.
It was really easy and straight forward. The website was laid out well and easy to navigate.
Good afternoon, Daniel.
Thank you so much for your fantastic 5-star review!
We’re so pleased to hear that you found our website easy to navigate and the booking process straightforward. At TravelUp, we aim to provide our customers with a seamless, user-friendly experience from start to finish, and your feedback shows we’re on the right track.
We noticed that the review was mistakenly rated with 1 star instead of 5. If you wouldn’t mind, we would truly appreciate it if you could update the rating to reflect your positive experience. It would mean a lot to us!
Thank you once again for choosing TravelUp, and we look forward to assisting you with your future travel plans!
Best regards,
TravelUp
Easy to book hotel. I will definitely use this site again. I will recommend to family and friends
Good evening, Kerri.
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you found booking your hotel with us easy and enjoyable. At TravelUp, we strive to make every aspect of your travel planning as straightforward as possible, so it's great to know we met your expectations.
We’re especially grateful for your recommendation to family and friends—it means the world to us that you trust us enough to share your experience with others. We look forward to helping you with your future trips, whether it's for booking hotels, flights, or full vacation packages.
Thanks again for choosing TravelUp. We can’t wait to assist you again soon!
Best regards,
TravelUp
I received several emails stating you wanted confirmation of payment from CC company. I have not received a response from anyone that the payment has been accepted.
Your phone waiting recording is a joke and repeats the same message over and over. The wait time on the recording say I have a 10-second wait for the last 30 minutes. Really poor service.
Good afternoon, George.
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience with TravelUp.
Please accept our sincere apologies for the confusion and frustration caused by the lack of payment confirmation and the difficulties you faced trying to contact us. We understand how concerning it must be to not receive clarity when you're awaiting confirmation of a booking, and we completely empathise with your disappointment — especially when timely travel plans are involved.
We also regret that our phone system did not provide the support you needed. Your comments regarding the wait time message are important to us, and we are reviewing this internally to ensure our system gives more accurate and helpful updates.
To help resolve your issue as quickly as possible, we kindly ask you to contact us directly via email at [email protected] with your booking reference number and any relevant details. A member of our customer support team will investigate your case urgently and provide the assistance you need.
Your experience is not reflective of the level of service we aim to provide, and we’re committed to making things right.
Kind regards,
TravelUp.
Excellent, fast and easy booked online very easy to answer questions, things were taken care of quickly, verification sent and payment was received
Good afternoon, Rose.
Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that your experience with TravelUp was smooth, fast, and hassle-free.
It's great to know that you found our online booking process straightforward and that everything—from answering your questions to confirming your payment—was handled efficiently. Providing a seamless and user-friendly experience is something we work hard to deliver, so your feedback truly means a lot to us.
We really appreciate you taking the time to share your experience, and we hope to assist you again with your future travel plans. If there’s anything more we can do, don’t hesitate to get in touch.
Safe travels and thank you for choosing TravelUp!
Warm regards,
TravelUp.
Terrible experience. I reserved a hotel room in the morning. I kept asking for a confirmation which i got,later in the day of course it was canceled. I'm sure this company knows that this was Bait and switch and they still do it. I did get an email saying, unfortunately this room was no longer available. They could switch me to another hotel but even right now as I type this, it is still showing on travel up website that this hotel that I reserved is still available. So they will do the same thing to many others. This is nothing new I'm sure.
Good afternoon, Jerry.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
The confirmation code given in the email does not fit in the TravelUp app. The reservation was made wrongly with the hotel for March 6 when the Confirmation Email was correct for June 6. I had to make long distance calls to the hotel overseas to correct the errors.
Good afternoon, Nevin.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
BEWARE of the TravelUp cancellation policy of 10% penalty fee booked through a website listed by Trivago. TravelUp deducted $229.10 from my $2,395.79 (10%) b/c I cancelled my hotel stay 55 minutes after booking it. There was no grace period and no "one time" waiver.
In their confirmation email they referred to the TravelUp "Terms & Conditions" policy, and specifically the cancellation penalty fee. This confirmation email was sent after a purchaser "clicks" send to allow payment. It makes NO SENSE. After a day of calling & emailing TravelUp, their only responses came through email, that they were sticking to their policy. I told them I was going to leave a poor review. Terrible customer service & typical of an English company to not waiver.
Good afternoon, Marissa.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Double charged for the stay we had already booked on 10/09/2024
Good afternoon, Henry.
Thank you for your review, and we're very sorry to hear about the concern regarding a potential double charge for your stay. We understand how frustrating this situation must be, and we truly empathise with the inconvenience it may have caused.
After carefully reviewing our records, we can confirm that we have only processed the payment amount you consented to at the time of booking on 10/09/2024. At this time, we have found no indication of a duplicate charge from our end.
However, if you believe there is a discrepancy or if you have any supporting documentation showing a double charge, we’d be more than happy to look into it further. Please don’t hesitate to reach out to us at [email protected], and our team will gladly assist you in resolving the matter.
Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Kind regards,
TravelUp.
I inadvertently booked the wrong hotel location. Arham expeditiously fixed my problem and provided me a refund. Thanks a million Arham! 😁
Good afternoon, Deanna.
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Arham was able to assist you so quickly and effectively in resolving your booking issue.
Mistakes can happen, and we completely understand how stressful it can be to book the wrong location. It’s fantastic to know that Arham handled your case with such efficiency and professionalism, and that a refund was issued without delay. We’ll be sure to pass along your kind words and appreciation to him—he’ll be delighted to know his efforts made such a positive impact!
At TravelUp, we’re committed to delivering responsive and reliable service, and your feedback reassures us that we’re on the right track.
Thanks again for choosing TravelUp, and we hope to help you again with your future travel plans—minus the hiccups next time! 😄
Warm regards,
TravelUp.
Don't use this app this is scam and helpless
They took your money and never get back to you
Good afternoon, Rizwan.
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your dissatisfaction.
However, we would have appreciated if the facts of your experience were accurately represented. According to our records and the conversations you had with our Hotels team, you contacted us to cancel your reservation due to a change in your plans—specifically, that your family no longer wished to proceed with the hotel stay.
Our representative clearly explained the cancellation terms, which were outlined at the time of booking and agreed upon by you. These include any applicable cancellation fees, which are set based on the policies of the hotel provider.
If a cancellation fee was applied, it was in accordance with those terms—not an act of wrongdoing. Labeling our service a “scam” simply because a fee was charged for a cancellation you initiated, under clearly defined conditions, is both misleading and unfair.
We are always here to support our customers within the boundaries of the agreements made at the time of booking. Should you have any further questions or concerns, we encourage you to reach out to us at [email protected], and we’d be happy to clarify anything further.
Kind regards,
TravelUp.
It's the best price & love it! I'll tell my friends about this place. Thanks.
Good afternoon, July.
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found the best price with us and that you loved your experience.
At TravelUp, we work hard to offer great value and a smooth booking experience, so it’s incredibly rewarding to know we hit the mark for you. Your recommendation to friends means a lot—word of mouth is the highest compliment we can receive.
We look forward to helping you (and your friends!) with future travel plans.
Warm regards,
TravelUp.
Pretty easy on the website. A nightmare at the hotel. Upon check in I was over charged $1800 and the people from the hotel have been unable or unwilling to solve my problem. I don´t know what to do or who to contact.
Good afternoon, Claudia.
Thank you for sharing your experience and for leaving us a review. While we're glad to hear that you found our website easy to use, we're truly sorry to learn about the difficulties you faced at the hotel during check-in.
We completely understand how frustrating and stressful it must have been to be overcharged, especially when support on-site was not forthcoming. Please rest assured that we’re here to help.
To assist you further and resolve this issue as quickly as possible, we kindly ask you to contact our dedicated Hotels Team at [email protected] with your booking reference and a brief summary of what happened. If you have any receipts or documentation from the hotel, please include those as well.
Our team will investigate the matter thoroughly and work with the hotel to get this sorted out. Your comfort and satisfaction are extremely important to us, and we're committed to making this right.
Thank you again for booking with TravelUp—we hope to restore your confidence in us.
Warm regards,
TravelUp.
The best deal offered and was smooth and easy to book! No timer or anything rushing the process!
Good evening, Mr. Eli.
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found the best deal with us and that the booking process was smooth and easy.
At TravelUp, we believe in making travel planning stress-free, so it's great to know you appreciated the relaxed experience—no timers, no pressure, just clear options at your own pace. Your feedback truly means a lot to us, and we're so pleased we could deliver the convenience and value you were looking for.
Thanks again for choosing TravelUp—we hope to assist you again on your next adventure!
Warm regards,
TravelUp.
I used Travel Up for the first time for my hotel reservation. Completing my reservations using the TravelUp was straightforward.
Good evening, Dany.
Thank you for taking the time to leave us a review and for choosing TravelUp for your first hotel reservation!
We're so pleased to hear that the booking process was straightforward and met your expectations.
We’re always striving to make travel planning as simple and hassle-free as possible, so it’s great to know we delivered that for you.
We look forward to helping you with your future travel plans. Thanks again for booking with TravelUp!
Warm regards,
TravelUp.
Very easy to complete reservation. Simple to do had no problems.
Good evening, Kimberly.
Thank you so much for your kind feedback! We're thrilled to hear that you found the reservation process very easy and had no issues along the way.
At TravelUp, we work hard to make sure your booking experience is as smooth and straightforward as possible, so it's great to know we’ve met that goal for you.
We look forward to helping you again on your next trip!
Warm regards,
TravelUp.
Quick service very decent price very competitive with other options
Good evening, Edgar.
Thank you for your fantastic 5-star review! We're delighted to hear that you were impressed with the speed of our service and the competitiveness of our pricing.
At TravelUp, we pride ourselves on delivering great value and efficient service, so it's wonderful to know that your experience reflected that. Helping travelers book smoothly and affordably is exactly what we aim to do.
We truly appreciate your feedback and hope to assist you with your future travel plans very soon!
Best regards,
TravelUp.
Last minute thought for a Spring trip and Wow what a price. Customer service was quick with answering my question. I will be back in the future.
Good evening, Nicholas.
Thank you for sharing your wonderful experience! We're so happy to hear that you found a great price for your last-minute Spring trip, and that our customer service was quick and helpful.
At TravelUp, we’re all about making your travel planning easy and affordable, no matter when you decide to book. We’re thrilled that we could meet your expectations, and we can’t wait to assist you again in the future!
Thanks for choosing TravelUp!
Warm regards,
TravelUp.
Booking was easy, except for the fact that I am told to use vouchers (!) when checking in. I did not have to do that for the past years.
Good evening, Renate.
Thank you for your feedback! We're pleased to hear that the booking process was easy for you. However, we do apologize for any confusion caused regarding the use of vouchers at check-in.
We understand how this might be a change from your previous experiences, and we appreciate you bringing it to our attention. Vouchers can sometimes be a requirement depending on the specific hotel or booking conditions, and we're always working to ensure that our customers have the smoothest experience possible.
If you have any concerns or need assistance with using your voucher, please feel free to reach out to us at [email protected], and we'll be happy to help further.
We truly value your feedback and look forward to assisting you on your next trip!
Warm regards,
TravelUp.
First time using and was very easy to book. I was using Trivago and found the Hotel reservation at the best price.
Good evening,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your first experience with TravelUp was easy and that you found the best price for your hotel reservation.
We work hard to provide competitive pricing and a seamless booking experience, so it's fantastic to know we met your expectations. It's great that you chose us after comparing options on Trivago, and we’re so happy we could offer you the best deal.
We look forward to assisting you with all your future travel needs, and thank you again for choosing TravelUp!
Best regards,
TravelUp.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening, Frank.
Thank you so much for your 5-star review!
We’re delighted to hear that you found the booking process simple and time-efficient. At TravelUp, we understand that planning a trip should be exciting—not stressful—so we’ve designed our platform to make booking quick, easy, and seamless for our customers.
Your kind words and appreciation truly mean a lot to us. It’s always great to know that our efforts are helping travellers like you save time and enjoy a smooth experience from the very start.
Thank you once again for choosing TravelUp. We look forward to helping you plan your next adventure!
Warm regards,
TravelUp