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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Reservation fulfillment went well. Nice, clean inn, but lukewarm water, non-functioning coffee maker and refrigerator. Room sliders improperly programmed and had to request new ones via crabby receptionist. Great breakfast, but inadequate seating and no bussing or cleaning of tables.
Saw the cheapest rate than other travel sites and booked it easily and quickly just as advertised where I had planned to stay.
Good afternoon, Sheila.
Thank you for your fantastic 5-star review!
We’re so happy to hear that you found the best rate through TravelUp and that the booking process was quick and easy, just as advertised. Our goal is to always offer competitive prices and a seamless booking experience, so it’s wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to helping you with your future travel plans. If you ever need any assistance, please don’t hesitate to reach out—we’re here to help!
Thanks again for choosing TravelUp!
Best regards,
TravelUp
It was fast, easy and awesome! Information and price were clearly displayed.
Good afternoon,
Thank you for your amazing 5-star review!
We’re thrilled to hear that you found the booking process fast, easy, and awesome! At TravelUp, we strive to provide clear and accurate information along with great prices to ensure our customers have the best experience possible. It's fantastic to know that we met your expectations.
We truly appreciate your feedback and look forward to assisting with your future travel plans. If you need any help, we’re always here to support you.
Thanks again for choosing TravelUp!
Best regards,
TravelUp
So I got to the hotel and ended up having to pay for an additional room in prefer to stay the night. When I tried to find a contact number there was only a email contact and that's why I had to pay I order to stay.
Good afternoon, Jonah.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup. Com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Email had no address for hotel booked. No info on check in/check out times.
Good afternoon, Kimberly.
Thank you for sharing your feedback with us.
We truly appreciate your review and are glad to hear you took the time to share your experience.
We sincerely apologise for the inconvenience you faced regarding the lack of hotel contact details and the absence of check-in/check-out times in the booking confirmation. This is certainly not the experience we aim to provide at TravelUp, and we understand how important it is for you to have all the necessary information ahead of your stay.
We always include hotel contact information and check-in/check-out times in our booking confirmations, and we regret that this was not included in yours. Please rest assured that we will review this matter to ensure that all the relevant details are properly provided in future communications.
Thank you again for your feedback, and we hope to assist you with a smoother booking experience next time. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
TravelUp
I was in a situation that my surgery was changed because of ice, snow and high winds were forecast the day that I was booked. I requested that my reservation changed to the next day before the changed surgery. There was no help from TravelUp and the hotel.
Good afternoon, Don.
Thank you for sharing your feedback.
We are truly sorry to hear about the challenging situation you faced with your surgery and the weather conditions. We completely understand how stressful it must have been for you, and we empathise with the difficulties you encountered.
Unfortunately, as per the fare rules set by the property, your reservation was non-changeable, which meant we were unable to make any adjustments to your booking. While we would have liked to help in this case, the terms of the booking were beyond our control, and we are sorry that we couldn’t provide the support you needed at that time.
We deeply regret the inconvenience this caused and appreciate your understanding. Should you have any further questions or require assistance with future bookings, please don’t hesitate to reach out.
Best regards,
TravelUp
I found TravelUp through a search in the TriVaGo app. The process seemed seamless. It was easy to book the room and I received a confirmation e-mail to provide me with the details. I haven't yet had my hotel stay, but, so far, so good.
Good afternoon, Randi.
Thank you for your fantastic 5-star review!
We’re thrilled to hear that you had a seamless booking experience with TravelUp and found it easy to book your room. It’s great that you received all the details you needed in your confirmation email as well. We understand how important it is to have everything clearly laid out for a smooth trip.
While we hope you enjoy your upcoming hotel stay, please know that we’re always here to assist if you need anything before or during your trip. If you have any questions or need further support, don’t hesitate to reach out!
Thanks again for choosing TravelUp—we look forward to helping you with your future travel plans!
Best regards,
TravelUp
Ive been trying to switch the dates on my hotel stay and filled out the amended form, but no one has got back to me. At this point I'm thinking I will cancel and book with someone else.
Good afternoon, Suzanne.
Thank you for sharing your feedback.
We sincerely apologise for the delay you’ve experienced in getting a response regarding your hotel date change request. We completely understand your frustration, especially when dealing with time-sensitive plans.
Recently, we’ve been experiencing a large volume of inquiries, which has unfortunately affected our response times. However, we want to resolve your issue as quickly as possible. Please feel free to email us directly at hotels@travelup. Com, and our team will prioritize your request and get back to you as soon as possible.
We truly appreciate your patience and understanding during this time, and we hope to assist you in resolving this matter swiftly.
Best regards,
TravelUp
I would say it a complete failure. I arrived to my confirmed booking and the hotel has no reservations for me and it completely booked. I'm out of town, with no hotel and the only means to contact the site is via email. Never trust them
Good afternoon, Joseph.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Very easy to navigate. If you don't book first time visiting site prices go up.
Good afternoon, Pamela.
Thank you for your wonderful 5-star review!
We’re so glad to hear that you found our site easy to navigate. We always strive to make the booking process as smooth as possible for our customers.
Regarding the price change, we want to clarify that travel prices can fluctuate in real time due to various factors such as demand, availability, and time. As a result, prices may change if bookings are not made immediately. We recommend finalising your booking when you find a price that works for you to lock it in.
We appreciate your feedback and hope to assist you again with future bookings! If you have any questions or need further assistance, feel free to reach out.
Best regards,
TravelUp
I was very happy with the price and customer service of travel up. I called and they were nice and everything went very smoothly.
Good afternoon, Rebecca.
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you were happy with both the price and the customer service provided by TravelUp.
Our team works hard to ensure every part of your experience is as smooth and seamless as possible, so we truly appreciate your kind words. It’s wonderful to know that our customer service team was able to assist you in such a positive way.
Should you need any further assistance or have more travel plans in the future, we’d be more than happy to help! Thanks again for choosing TravelUp.
Best regards,
TravelUp
Terrible. I tried to cancel my room and cannot. Best they can say is a possible refund.
Good afternoon, Bob.
First of all, we want to apologise for the inconvenience you’ve experienced – we totally understand how frustrating it can be when plans change unexpectedly.
As we’ve reviewed your situation, it seems like you were looking to cancel your reservation, and we’ve offered a refund as soon as possible. However, as you might know, a refund typically comes after a reservation is canceled. So, as far as we understand, the best way to get your money back is to cancel the booking – not to worry, though, we’ve got your back!
If you’re hoping we can buy you a hotel too... well, we’d love to help, but unfortunately, our budget doesn’t quite stretch to offering full stays just yet! 😅
In any case, we’re here to assist with any further questions or concerns you have. Please feel free to reach out, and we’ll work with you to sort this out!
Best regards,
TravelUp
Room rate was published, but the {high} resort fee was added until I was checking out. Felt like a bait & switch.
Good evening, Lizzy.
Thank you for your feedback, and we’re genuinely sorry to hear about your disappointment with the added resort fee. We completely understand how frustrating it can feel when unexpected charges appear late in the process.
Unfortunately, resort fees are set directly by the property and are considered additional charges outside of our control. These fees are typically collected at check-out and are not always included in the initial room rate displayed. That said, we do our best to highlight this information clearly during the booking process so our customers aren’t caught off guard.
We truly value your feedback, as it helps us improve the clarity of our listings and overall booking experience. We hope this won’t deter you from considering TravelUp again in the future.
Kind regards,
TravelUp
This site was to easy to use. We are seniors and wanted to plan a trip to Niagara Falls on the Canada side
Good afternoon, Janice.
Thank you so much for your lovely review! We’re absolutely delighted to hear that you found our site easy to use—especially on mobile. We know how important it is to have a smooth and stress-free booking experience, and we're thrilled that we could provide that for you.
It’s wonderful to hear that you're planning a trip to the Canadian side of Niagara Falls—what a beautiful and memorable destination! We hope your getaway is filled with breathtaking views, great memories, and well-deserved relaxation.
If you need any assistance along the way, feel free to reach out. We’d be honoured to help with your future travel plans too!
Warmest regards,
TravelUp
Over priced, ruder customer service, scope for a lot of improvement in terms of experience
Good afternoon, Patrik.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Very easy and simple, just picked the room and filled out the pay info.
Good evening, Kenneth.
Thank you for your fantastic five-star review!
We’re delighted to hear that you found the booking process easy and straightforward. Providing a hassle-free experience is one of our top priorities, and it's great to know that selecting your room and completing your payment was a smooth process for you.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Should you need any assistance with future bookings, we’ll be more than happy to help. Wishing you a wonderful stay and safe travels ahead!
Best regards,
TravelUp
Was excellent online service, Fast, clear and the best price
Good afternoon, Arthur.
Thank you for your wonderful five-star review!
We’re thrilled to hear that you had an excellent experience booking with TravelUp. Providing a fast, clear, and seamless online service is something we strive for, and it’s fantastic to know that we met your expectations.
We’re also delighted that you found the best price with us! Offering great value alongside a smooth booking process is what we aim for, and your feedback reassures us that we’re on the right track.
We truly appreciate your support and look forward to assisting you with your future travel plans. Wishing you safe and enjoyable travels ahead!
Best regards,
TravelUp
Good one with quite enough useful hotels information and user friendly approach!
Good evening, Nebojsa.
Thank you for your fantastic five-star review!
We’re delighted to hear that you found our platform informative and user-friendly. Providing a seamless booking experience with comprehensive hotel options is something we take pride in, so it’s great to know that you found the information useful.
Your support means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to helping you with your future travel plans and ensuring another smooth experience.
Wishing you safe and happy travels!
Best regards,
TravelUp
Needed pdf form and it was emailed promptly.Great feedback and redo.
Good evening, Elizabeth.
Thank you for your wonderful five-star review!
We’re so pleased to hear that you received your PDF form promptly and that our team provided great feedback and support. Ensuring a smooth and efficient experience for our customers is always our priority, and we’re glad we could assist you in a timely manner.
Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever need any further assistance, we’re always here to help. Wishing you safe and enjoyable travels ahead!
Best regards,
TravelUp
It feels odd, after reading so many bad reviews alerting that this is a scam, to have not felt received a reservation confirmation from the hotel we booked already
Good evening, Claudio.
Thank you for your feedback, and we're genuinely sorry to hear that you're feeling uncertain about your booking experience. We completely understand your concerns—especially when reading mixed reviews online—and we truly appreciate the opportunity to clarify.
Like with many service-based businesses, reviews can vary widely, as every travel experience is unique. In fact, it’s natural to see a mix of opinions. If all reviews were perfect, that in itself might raise suspicion. As we like to say—we’re not money, so not everyone will love us! That said, we’re committed to learning from all feedback and providing reliable service to every customer.
Regarding your booking, we’ve checked our system and can confirm that all reservation details have been successfully processed and shared with you. If you haven’t yet received a confirmation directly from the hotel, don’t worry—it can sometimes take a little time to sync with their system. However, your reservation is secure, and our support team is always available if you’d like us to follow up or re-send the details.
Thank you for giving us a chance, and we hope your upcoming stay goes smoothly.
Kind regards,
TravelUp
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Sally.
Thank you for taking the time to leave us your feedback.
We are glad to hear that the reservation process went smoothly, and that you enjoyed the clean inn and the breakfast offerings.
However, we deeply regret that your experience with certain aspects of the room and service didn’t fully meet your expectations. We truly empathize with the issues you encountered with the lukewarm water, non-functioning coffee maker, and refrigerator, as well as the difficulty with the room sliders. We also understand your frustration with the seating and table cleaning during breakfast.
At TravelUp, we always aim to ensure our customers have a comfortable and seamless stay, and we will certainly pass your feedback along to the property management to address these issues for future guests. Your experience with the receptionist is also concerning, and we will take that into consideration as we continually strive to improve customer service.
Thank you again for your valuable feedback, and we hope that despite these challenges, your overall trip was enjoyable. If you ever need assistance with future bookings, we are always here to help!
Best regards,
TravelUp