TravelocityReviews 388

Tried to book a trip to Mexico, after Travelocity processed our $5,500.+ credit card charge, but the reservations didn't process. Two hours later, most of the time on hold, still no resolution for 24 hours more. Do yourself a favor. Do your research and book directly thru an airlines not this reseller.
Oh and the clincher, Travelocity supervisor said we were given a hotel credit of $100.00 (sent to our email) to compensate for our troubles. Is it there? NO NO ABSOLUTELY NO!
Will never book thru Travelocity again.

Don't use Travelocity, we used them for an important trip to a wedding in another state - made and paid for reservations (airline, including reserving seats in February for a June travel date), only to get an email the night before we left to check in and when we did, we discovered we had no seats! So we had to scramble and pay an additional fee just so we could actually get seats. Try going direct to Airline websites or using Kayak or Orbitz, before you use Travelocity. And, by the way, calling Travelocity "customer service" the night before our June wedding trip to find out why our reserved seats were "gone" was a disaster.

I used travelocity to book my honeymoon, and I had to book over the phone because I needed to split the payment between 2 cards. I understand how this could make things more complicated, but it ended up being a mess. She books us 3 flights, and a hotel room for one night and then another reservation for the remaining nights. I didn't know this until after the call because she didn't explain how she split the payments at all. So I cancel all of the flights because it is a confusing mess, I then call to confirm which card the flights were on so I could book elsewhere. Come to find out they put everything on one card except the seperate night in the hotel. Well that was the debit card that we needed to use to pay for the wedding and spending money for the honeymoon. Its all gone. So luckily I can still cancel my hotel which I am going to do as soon as I get the okay from my fiance.

I booked a hotel thru them and got a reservation number close to my vacation i tried to confirm my reservation but travalocity site kept saying my reservation number didnt exsist. So i called the hotel to confirm reservation gave them my reservation number and last name after being on phone for close to an hour reservation manager at hotel could not find my reservation and said they were sold out. I was clearly frustrated but made a reservation thru expedia who never has let me down at a different hotel. A week later i get my cc bill and i was charged 230. For the room travalocity and the hotel said didnt exsist. So i called them and she couldnt find my reaervation using my number and last name after 4 plus hours going back and forth she says oh the hotel did have a reservation for u and because u didnt cxl theres nothing they can do. I was like well u both told me weeks before i hqd no reservation so i booked elsewhere cause they were sold out. I was told sorry but because i didnt cxl i was charged for room. I said i was told they didnt have my reservation(i called hotel twice) as well as travalocity telling me i had no reservation. I currentley put a stop payment on my cc and are still fighting this. Anyone else have similar situation. I am frustrated beyond belief. They totally screwed me and still want me to pay for a room i was told i disnt have until i called them out on it

I recently visited Hotel Hugo/Azul Rooftop Bar located in New York City. I was greeted by a very friendly, courteous and informative security guard name Derrick. As he directed me and my friends to the rooftop - I was so amazed by the rooftop view or Hudson River. The bartenders were spectacular and the waitresses were all pleasant and most attentive to our needs. I would highly recommend this trendy hotel/bar to all my friends. It was an awesome experience. Thanks again Derrick.

After planning what is suppose to be a trip of a lifetime through your company, I am now totally convinced your company is nothing but dishonest, deceitful and downright liars. We were contacted by a rep from your company late Sunday to reach out immediately because of a dramatic change in our flights. We were told our flight from Madison, WI to Atlanta had been cancelled and we need to find other options. We asked for more time to do research on our options. Your rep informed us that we had a one time offer to change without additional costs. We spent hours researching new flights, new dates, new hotels to find out when we called back the cancelled flight was back on... and to change to our new flight, date and hotels was going to cost us thousands more! What? After many more hours on the phone talking to your internal team, we still have no resolution. No one there is willing to admit the original flight out of Madison was NEVER cancelled! (We reached out to the airline directly and asked) We were outright lied to AND now youre not listening and are in denial of what occurred. What a disgraceful company. Never again!

Prior to purchasing a very expensive travel package, I called Travelocity to confirm that if I spend hundreds of dollars on the travel insurance that said 'cancel for any reason', that I would get a refund. The representative I spoke to said yes, I was understanding the policy correctly. I went ahead and purchased the package.

Because of some personal situations, we were not sure if we could go ahead with the trip, so yesterday I called Travelocity again to confirm that if we decide to cancel, we will get a refund. The representative told me we would (I am quoting her) 'get a full refund'.

Today when I called to cancel, suddenly the situation has changed. We can only get vouchers for the trip, not a refund. My case has been escalated a couple times, but there seems to be no recourse for me. TWO separate Travelocity agents gave me the same information, from which I made purchase decisions, but now the company won't stand behind what I was told. Why is a training issue on their end MY PROBLEM? This trip was thousands of dollars, and I would NEVER have booked it if I had been told the truth by the two agents I spoke to earlier.

We've had it with this company. We tend to book vacations that costs 5 figures. We understand that is small peanuts compared to what Travelocity makes annually, but for us it is a big deal. For the past two years we've had issues with errors caused by the booking agent that has negatively affected our trips. They have refused to make things right despite there being recorded evidence of their agents' screwups. This year is the last year this company will make a dime from us.

Im disgusted. Last week I made a reservation for a hotel stay last night. I cancelled 2 days after making it. I made sure it was within the time frame to prevent charges. Then this morning I get notice I was charged $187. Called the hotel who said I was a no show. I explained situation and they referred me to Travelocity. I called. Rep was kind and tried to help but had to pass me onto supervisor. Supervisor was kind and tried to help but had to contact corporate. On the phone the supervisor explained corporate was able to confirm my activity online and that I tried to cancel. They said my cancellation was not successful. I followed the link texted to me to cancel the reservation. It seemed quite simple and took me to a page that said cancel this reservation and I clicked on it. There was never any indication that the cancellation process that i followed as instructed was not successful. Now Im out $187 for a trip I cancelled. And I repeat- corporate CONFIRMED on the phone call that they could see the cancellation steps I took... but it wasnt successful. Im in social work and hardly make the extra $ to just throw around. Im so disgusted with Travelocity. So disgusted.

I purchased one week of hotel reservations along with a protection plan... and two months before date of travel, we decided to cancel for medical issues. We were told that if we cancelled, we would be charged the full amount of our reservation as a penalty. The customer service rep told me he talked to hotel and they would not waive penalty. What a scam! I called the hotel and they had never received any money from Travelocity... so penalty was from Travelocity. I believe I was told this because I purchased the insurance. Now, must jump through hoops with paperwork and doctor visits to get my money back for a vacation that is two months away. In my opinion, this is insurance fraud by Travelocity!

I thought I was getting a better deal booking flight and car rental together through travelocity. I was wrong. Their website is confusing and there is no breakdown of the charges. I thought I had prepaid for my rental car but after I returned I see that enterprise charged me an additional few hundred dollars. Travelocity was no help at all when I called to question these charges and couldn't produce a receipt. Now I have to deal with enterprise directly. Turns out I paid $400 to drive a Ford Fiesta for 4 days. I would have paid less if I booked directly through enterprise. Travelocity can't tell me what was paid for initially. Do yourself a favor and book individually as you end up paying more booking through travelocity. There is NO DISCOUNT when booking together as they claim!

Booked a three day stay at the Wyndham Ocean Blvd. Property through Travelocity. I was very specific in my needs. Two bedroom condo OCEAN FRONT. When we arrived Wyndham had a room for us in Tower Four across the street from the beach. Not only was it not ocean front, it was across the freaking street from the beach.
The desk clerk explained that she has been working there for six months and this is apparently how Travelocity and Wyndham work. Both are dishonest. Travelocity charged me $151 for cancelling the booking even though I paid the higher rate so I could cancel if needed.
I will never stay at another Wyndham property and I will never book anything through Travelocity.

Why can't I give travelocity 0 stars? Or negative stars?
These LOWLIFE TRAVELOCITY people put you on hold forever
The story: my flight was rescheduled for another day
I tried to call to cancel my car reservation; I still will be flying, just no car.
The TRAVELOCITY drones say that they have to call the car rental company directly, that they've already charged my credit card for a reservation I haven't picked up the car yet.
The car rental company (when I called them) says they haven't gotten any of my $, they don't charge until I pick up the car.
So Travelocity scumbags have my car rental money, and it's taking me hours on hold to get the car reservation canceled.
DON'T COMBINE A CAR RENTAL WITH YOUR FLIGHT. CALL THE CAR RENTAL COMPANY DIRECTLY AND YOU WILL SAVE YOURSELF A LOT OF GRIEF AND TIME...
THEY WILL WASTE YOUR TIME DON"T USE THIS SCUMBAG COMPANY TRAVELOCITY SUCKS.
STAY AWAY STAY AWAY FAR AWAY FROM TRAVELOCITY!
NEVER USE THEM AGAIN!

I will never EVER use or recommend using Travelocity again. I made a mistake booking hotel rooms. Getting the correct itinerary never happened. I was told several times the rooms I booked for the incorrect date were canceled. I called the hotel and the reservation had not been canceled. Called Travelocity back and had to call back multiple times to get the rooms cancelled. When we arrived the hotel, we had no reservation, despite me receiving an email the day prior confirming my reservation and itinerary. I spent so many hours on the phone over this ordeal and their rates were not any cheaper that the hotel's. They are a gimmick and don't tell you the truth. Please dont waste your time or risk losing your money.

Purchased extra coverage for vehicle rental that we ended not using due to changing name on rental to my wife and having to add extra insurance coverage in her name. Which I understood being as that these were non transferable. Fine. Travelocity would not refund original cost of unused coverage and their call centers don't speak very good English and did not understand the situation so they put me on hold for an hour in hopes I would just hang up. Of course I did, it was obvious what they were doing. First and last time I or my family uses travelocity.

At 8:37 p.m. I went onto the Travelocity website to book a trip. I went through all of the questions on the website, chose a hotel room, and outgoing and return flights. The system shows me a price of $914.00. Then the little wheel started to spin while the system claimed that it was downloading information. 40 minutes later and the wheel is still spinning. I decided to call and make the reservations over the phone. Spoke to agent #1. Gave her all of the information that I had already input into the system. It suddenly became difficult to understand what the agent was saying; not sure if it was my phone or her phone, but her solution was to hang up on me. Called Travelocity back, this time from my cell phone. Luckily, the agent had logged the information into the system. Went through all of the details with agent #2, but the price had increased to $1087. 00. Gave her my credit card number. Oh, the price went up a second time to $1140. 00. I am mildly annoyed, but I told her to book the ticket. She comes back and tells me that the system would not allow her to book the itinerary that the system had generated. Oh, and the price had increased again to over $2000. 00. I asked for an explanation, after all, the system had picked the connecting flights. Must not be much of a system. She transfers me to Customer Service. Customer Service cannot even find the itinerary in the system. I know that the itinerary is there- I'm looking at it on my computer. Customer Service transfers me back to the main menu without warning. I have now spent 2 minutes short of 3 hours trying to book this trip. I hit the prompt and asked to speak to a supervisor. The supervisor can't find the itinerary in the system either. How is it that I'm the only person who can work their system? I ask for an explanation- why can't their system determine connecting flights that will meet the requirements set by the airlines? How can the price increase four times while I'm waiting for them to input information into the system. Suddenly, the phone connect goes bad and I can't understand what the supervisor is saying. This company doesn't even have a decent phone system. I was able to understand her when she told me that the price had increased again, to $2240. 00. Are you kidding? She suggested that we stay in a hostel instead of a hotel to get the price down. I hung up on Travelocity and called Expedia. 3 minutes later I am completely booked with the original itinerary, including the original hotel, for $1100. 00. I have to wonder how Travelocity is still in business. I also have to question their hiring requirements. If you value your sanity- CALL EXPEDIA.

We purchased a 2 night stay through Travelocity with a hotel in North Florida. We had a long drive and didn't get to hotel until the early morning. We confirmed with Travelocity that our reservation was confirmed. We paid IN FULL both nights. Upon arrival the hotel told us that there was no room reserved and we couldn't do anything about it. We called Travelocity and they said it's the responsibility of the hotel. Well we put in a complaint with our bank because we paid for 2 rooms in full that we didn't get to use. Travelocity kept the money and didn't offer anything to us. MY FAMILY AND MY COMPANY WILL NEVER BOOK THROUGH YOUR TRAVEL SITE AGAIN. Worst customer service and completely unfair when it comes to booking.