TravelocityReviews 388

I reserved a rental car through travelocity. I had to cancel the reservation so I went to the web site and it said unable to cancel please try later. I tried this multiple times up until it was almost to the time of the reservation. I finally just called Budget and canceled it within seconds. However the rental insurance I paid for the 2 day rental was through Travelocity so I had to wait on hold for 20 minutes to be told they could not cancel the insurance on a car I never rented and thus were going to continue the charges for the insurance. Really? Is this how travelocity does business? Please do yourself a favor and DO NOT USE TRAVELOCITY. They will rip you off.

They booked my flight after telling me it wasn't available because of a fare increase, charged my credit card and didn't send confirmation. The only way I found out was the day before the flight when I receive their "check in" notice along with the flight I booked directly at the airline. Two flights for the same person. I thought, no problem. It's their mistake. Except they will not own up to it, and tried to email me the confirmation itinerary I never received in the first place. Mind you, this flight was not even available at this according to them because the fare had increased. I hope for the $300 fare they enjoy losing this formerly loyal customer. I had used the site dozens of times, but NEVER AGAIN

I can't stand the games this site plays with you. Pretty much all flights are non-refundable, and they charge you $200-$300 to make itinerary changes. However, is this the airlines policy? Generally not. I called Virgin and they said it would be no charge to change flights. Travelocity said that Virgin charges $300 to change flights. Who do you believe? Some call center agent making $9/hour, or the actual airline representative. Hotels.com/Travelocity/Sabre are all the same Persian guy who's been ripping off travelers for two decades now. For shame; for shame. Their hotel prices are the same as booking directly, and there are no rewards for using this site. Booking a trip for two, to wherever, maybe once a year for fixed dates? Fine. Any more than that a forget it.

I would never deal again with Travelocity! Stay away from them! I bought tickets on sale to Las Vegas with hotel. They called me just few days before the trip to inform me that airline had increased price and i had to pay extra for the package, which I reserved few month ago or it would be cancelled! How is that? The only reason I bought the package was because of the good deal. Otherwise, I could go somewhere else. They got me there and pushed me to pay lots of extra money just few days before the trip, because I could not cancel and it was too late to look somewhere else. Never again!

I rented a car and booked an airline flight with Travelocity this month. There was a problem with the Hertz Rent-A-Car reservation, which was prepaid. Basically, Travelocity was impossible to get a hold of. I tried multiple times to call them, but after 10 or 20 minutes each time nobody answered. Then I tried to make an online email complaint, and basically found out that you can't get a hold of them via online email! I got charged over hundred dollars for a car in Mexico City that I never saw. This company has some serious issues. I strongly recommend anyone reconsider using this service.

I wanted to surprise my girlfriend for Valentine's day. I keep seeing this Travelocity on TV, most especially on our favorite TV show, The Amazing Race so I asked them to book an amazing valentines trip for us. They totally followed what I asked them to do to the dot, they also considered my budget, and even gave us more than what we asked for. They truly helped make our valentines date special and memorable. Thank you so much.

I was on the phone with the manager Jessica and you would think that they would have some respect to not hang up on you when they booked a wrong hotel room for you so while your talking to the manager for the millionth time the manager hangs up on you. When I called the first couple million times nobody picked up but then when they did they booked my room wrong so when I called to tried to fix it with the manager they said I had to pay almost another grand. The manager has no respect at all. Don't book with them or even attempt to you will regret it.

I hate this site. Wasted many hours trying to find good deals here only to be shown so called sales that were garbage. Just tried getting a hotel in L. A, they said they were giving me a 20% discount, googled the hotel they were showing me already and the direct price was exactly $1.50 more for the same room... I don't know how Travelocity thinks less than 2 bucks is a 20% sale on a $90 hotel, but I call B. S. there. Refuse to return!

First i dont want to come across as a whack job traveler. Business is business... not everything works out... thats life... but decieving people... hiding the facts while pretending to be open... honest isnt right...

Travelocity ad said..."we understand things happen so you need to change your plans"... so i paid $39.95 for insurance to cover what the ad said could be because..."changes for any reason"... should have known... if it sounds too good...

So i take the first leg of my trip... arrive ok flight hotel as promised by them... great... now... i need to change my flight home... sorry..."insurance only covers first flight"...

No where does it say that... says "before departure"... yeah... your first one. Spent an hour on the phone with a rep from travelocity... then a supervisor TC... real name?

Again legalieze... insurance fine print... but honestly why dont they say..."if you make the first flight"... your insurance is of no value...

So if i have a sick daughter... am at my vacation spot first flight over... and need to go home early... i wasted my money on a useless insurance policy... fine print.

Would the president of travelocity or TC... the company line quoting guy... buy this insurance?

Dont think so and now... i know. Dont buy the insurance. I wont use travelocity or expedia... yeah they are related... again sad... i used them and trusted them but can u sell something that is deceptive... and not be affected?