Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It went wonderfully, everything was smooth and easy! All in all it was great! Tradesy gave me a discount as well for first time user and it helped me out so much. So appreciative to the seller as well. Thank You, Love from Amy B.
Thank you for the terrific first time buying experience!
I feel like a fool. I found several identical rings on-line, including the seller's website, for ~$1000. 00 less. More angry with myself than anyone, but unhappy with the fact that the seller clearly knew the price of comparable rings. Too bad... Having spent nearly $100,000 through Tradesy in the past year, Rebag did a good job with other aspects of the sale and I would have done more business with them.
My wife loved it. Quick delivery. New with tags as described.
Shipping fast and product is as described. I really like my necklace
Ordered my shades and got them a few days later. Brand new with tags. This is how all shopping should happen. Thanks, Tradesy!
Great customer service. On time. Great delivery service. I recommend it
Great communication and fast shipping. Item just as described. Very happy.
The seller gave the good price. He shipped the same day when I purchased. The product is exactly what he described. It's like new. I had good experience.
The shoes fit great. They're in perfect condition and they arrived quickly.
I received the scarf ( Louis Vuitton) however the packaging was disappointing ( street vendor plastic bag) I'm now concerned about authenticity. I will be following up... stay tuned.
It was delivered in a timely manner. I was notified of when it shipped as well as approximately when it would arrive
Very nice shoes, well packaged. Will purchase again from this seller
Items came quickly and are in perfect condition. So excited to wear them
Easy way of shopping online. Great sellers with authentic items.
Navigating the site was simple and easy. The filter feature is helpful to edit searches and look forward more specific details/items.
It would be good if some products had more details even though one can reach out to sellers.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Stephen,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Van Cleef & Arpels Ring (28576467) order, we're so sorry to hear about the trouble regarding the price! Do know that because we are a peer-to-peer marketplace, this gives our buyers the advantage of reaching out to the sellers directly to see if they are willing to negotiate the price! This also means that we give sellers the ability to price their listings as they see fit.
However, many of our sellers are more than happy to lower the price, especially if there are similar listings of the same item at lower prices! All you have to do is send them a message by clicking the 'Ask a Question' button on the item page. This will open up an email-like queue between you and the seller, where you can both discuss and finalize a price.
Regardless, we're terribly sorry for the trouble here. As a valued member since 2019, your feedback is very important to us making improvements where we can. We hope we were able to address all of your concerns, but if there’s anything else you need please don’t hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!