Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Perfect! I placed my order on February 20th and received emails confirming my order as well as when my item was shipped and out for delivery! I received my bag on February 24th and it's exactly as described! I love it!
I purchases a very expensive bag, and what I got was a moldy smelling unable to use piece of JUNK!
I tried to work with the seller, and she told me the smell would go away... one week later I'm still using her recommendation of using a hair drying to get rid of the smell!
I spoke with customer service, and they said... work it out with the seller!
So... if you want to purchase... its up to you, but my first time experience was worse than I expected. I feel USED!
Oh... I should add. After a few days, I did get an email for $70 on site credit to be used anytime. Really? Would I purchase again on this site? I don't think so.
Another great experience with Tradesy! Bought a pair of shoes that arrived as described, new with tags. Bought them with Tradesy credit and cheaper than a department store.
Exactly how it was described, love it, fast and communication was excellent
Easy and well organized. Found just what I wanted. I was very happy!
Delivery was quick and merchandise was is great condition; however, I was disappointed that item was not in original packaging.
Hi Toshiba,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Tory Burch Flats (26823218) order, we're happy to hear that you received it rather quickly and that it was in great condition! Regardless, we're sorry to hear that it did not come with the original packaging!
In the future, you can always send a message to the seller to have them clarify if the item comes with specific components or not. To get in touch, log in or create a Tradesy account if you haven’t already. Once you’re viewing the item, look on the right and scroll down the page. Below the black 'Add to Bag' button you’ll see the item’s condition and then description. Under this, you’ll find Ask a Question in red letters next to the seller’s name. Selecting this pops up a messaging box to start a conversation between the two of you on Tradesy.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Easy transaction. Great experience. Will keep this seller in mind for future buys
Great seller and packaging was beautiful! I'm happy with my seller and bag I just purchased.
Fast delivery will buy from again and items as described authentic
The seller was great and communicative about when my item would be shipped and expected to arrive. I appreciate the attention to those details. The only concern I had was that the box my item was shipped in was too big. When I received my package there was a big whole/ opening on the side of the box and the plastic bad my item was in was sticking 1/2 way out. I do not have a pic. To demonstrate. My only recommendation would be to use a smaller box or package to ship thinner/ smaller items or put enough padding around the item to help keep the package's integrity. Thank you. I do hope to shop with seller again.
I just received my first bag from Tradesy, i'm slightly disappointed. The details on the overall damage to the bag wasn't accurate. The hardware is faded. The bottom is very faded. Tradesy needs to have the sellers send the back to them before approving the sale.
Hi Alana,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Louis Vuitton Alma Bag (26723564), we're so sorry to hear about the trouble here - especially if the listing did not properly disclose the condition of the bag accurately. Do know that you can always file for a misrepresentation claim within 4-days of delivery. Typically in cases where our team agrees, they will provide you with a full refund back to the original payment source.
If at any point you require further assistance, our team is always happy to help! You can call us anytime Monday-Friday from 8AM-1PM PST at 844-988-7233, and any of our specialists would be happy to help.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I really like that the website was easy to navigate and there were no technical issues involved with my order. Seller was easy to dal with. All good!
There is a stain I did not see in the pictures and I was sad to see the bag was folded for shipping and I have issues believing authenticity but at the same time I love it
Lightening speed shipping. Packaging kept item protected. I love the bag.
Easy to use the website. Price is good for the product. Received prompt order confirmation and several shipping updates. It was shipped and received very quickly. The product I received was exactly as shown and in perfect condition. Thankfully, I'm pleased with the product and fit, so I can't verify their return/exchange policy. Be aware that there are no refunds, only credit for other items on their website. Other than that, I'm happy with this website and my purchase.
Great service love the wallet. It is very simple to make a Tradesy purchase. I received the wallet fast. Thank you! I recommend Tradesy to everyone
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Louis Vuitton Artsy Mm Brown Monogram Canvas Shoulder Bag (28573433) order, we're terribly sorry for the trouble here - especially if it arrived misrepresented. Because we are a peer-to-peer marketplace, we differ from your normal retail stores because they carry inventory, whereas items on Tradesy are coming from individual sellers (and businesses) across the nation. That said, we do allow our buyers to request a return for absolutely any reason within 4-days of delivery, including misrepresentation claims.
While we typically do not offer reimbursements, we see that you decided to keep the item which is why a $70 site credit was issued. This amount never expires, so should you decide to shop with us again in the near future, it will apply to your next order automatically.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!