Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Everyone I corresponded with were very helpful
Would use again.
Love love love my bracelet
USPS was only problem
Fast and easy. I love my beautiful bag. It arrived in gorgeous condition.
Quick shipping and the bag was in beautiful condition as described
Thank you for Versace and Gucci sunglasses. Quickly received too
I tried to cancel on the first hour i purchased it, but no response from the seller. Now its too late for cancellation
Seamless transaction and packaged so well! Would definitely use tradsey again!
I have purchased some used items before but I must say that this order truly surprised me. These shoes are practically brand new and I am extremely happy with my purchase. I would suggest that any time this seller is selling something, do not hesitate to make the purchase. I will absolutely enjoy this item and I am grateful for working with an excellent seller.
The delivery was exactly as stated on the site. Very polite in answering questions with swift response. Thank you
Arrived pretty quick despite all the issues with the mail lately. Product looks good.
I worry the bag I bought is fake. I have two other Louis Vuitton bags I purchased from LV stores & there is a quality difference in item purchased from tracery. The no return policy is not fair to customer, I would not recommend this shopping site
Found what we wanted for the price we wanted and got fast delivery
Fast and accurate, packaged well and was exactly how they described it in the post
I love it so very timely! It was really what I expected and once I am done with paying my credit card off I am purchasing more! I also like how seller reach out out nice touch! I finally own L V bag!
I love Tradesy! It's so easy to navigate through the site!
I love Tradesy! It's so easy to navigate through the site!
Tradesy's "smart technology" authentication process is complete GARBAGE. I spent over $1000 on a "YSL" that is so clearly a fake. The pictures posted by the seller conveniently hide the obvious fake stitching and Tradesy did nothing. Of course when I filed a claim, Tradesy required ME to send them pictures of every part of the bag. A single actual picture of the stitching is evident of how fake this bag is. Yet, their "smart technology" couldn't detect that? You don't even need to feel this bag to know it's fake. YOU CAN TELL BY A SINGLE PICTURE. And then Tradesy only gives you 4 days after you receive it to make a claim. If you ask me, their 99.7% accuracy rating is mostly based on people not following up in time. Their policy is WACK and totally NOT DESIGNED FOR THE CUSTOMER. I took my item to an authorized retailer right away just to make sure and unsurprisingly my bag is FAKE! It's only been two days, I've barely touched the bag, and it's already peeling. GLUE MARKS. Anything you buy from this website, authenticate it yourself and do it quickly because Tradesy is GARBAGE. They're nothing but greedy middle men content with passing GARBAGE along while they "claim" to be so customer-facing. Better yet, don't buy anything from them. Complete garbage.
Hi Tyler,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about your authenticity concerns regarding your order! Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.
I am glad to see this was returned and you were fully refunded for the item. WIth our smart technology, and experts at hand we are able to detect replicas with 99.7% accuracy, but with that. 3% that is where our 100% Authenticity Guarantee shines. If our team deems the item inauthentic, then they will provide you with a prepaid return label so you can ship it back to us for a full refund. You can call us anytime, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Place an order to supposedly be delivered FEB 1. Never received after going back & forth and supposed investigations & me signing an affidavit for an item that they claim will require a signature. I'ts now almost a month later & I'm being told no refund, file a police report if I believe it may have been stolen. SERIOUSLY A MONTH LATER. They have my $ & I have nothing. Will file a dispute with my credit card company.DON'T BUY FROM HERE THE SIGNATURE REQUIRED POSTED ON THEIR WEBSITE IS A JOKE
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
Upon checking, you actually purchased from one of our partner sellers, eLady. Our Partner sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Partner Sellers special perks, including shipping from abroad. Being a pro seller is a great thing and can't be attained easily! They do also have a bio description stating they are based in Tokyo for future reference. We are confident with this seller and the items they sell, but we totally understand that you're in doubt, especially that your money is involved.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!