Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Very happy with all aspects of my purchase on Tradesy.
Very happy with the quality of the purchase. The scarf is new as listed and definitely authentic. Speedy delivery and great service!
Wow! I received my purchase super fast. I'm very please
The bracelet doesn't fit so I want the purchase price refunded. I cannot find anything suitable on your site to buy with a credit. You are the only place that doesn't refund purchase price but only gives store credit. I never should have purchased anything there and will tell my friends to avoid your site like the plague!
I was very disappointed when I received the clothes I ordered. Of course, I like the design because I chose it, but I found a hole in the back of the clothes. What is this to the seller? How do I fix it? Why isn't the picture marked? When I said it, he talked about me as if I were a strange person and treated me unpleasantly. I could get a refund, but I liked the design, so I decided to repair it and wear it, but if there were any of these unpleasant sellers who didn't take pictures, I would never want to buy it here again and had a very bad experience.
Hi Eunhye,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We're sorry to hear about the trouble regarding your Pant Suit (25652496) order, especially if it arrived damaged. Unfortunately, I see that the item has surpassed our 4-day timeframe, which unfortunately means that we are unable to accept the item back as a return.
Regardless, we'd hate for you to keep an item that did not fully exceed your expectations. While our options are somewhat limited, please feel free to contact us at your earliest convenience at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be more than happy to assist!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
This is my first time ordering with Tradesy and my first time owning a designer label. The item arrived quickly, exactly as described, fit perfectly, and the ordering process was simple. Best of all, I don't have to pick up 6 extra shifts to buy the pants I'd had my eye on for months.
Fast shipping, good experience overall, item was in excellent condition
It's hard to find good customer service these days. It seems like everyone es excuse is due to COVID... but there are plenty of businesses like Tradesy who are responding to questions, inquiries, problems, etc, on the same day!
I went out on a limb and started searching around for a good Louis Vuitton never full monogram bag and boy did I find what I was looking for when I came to Tradsey. They got one heck of a selection and I was able to find that monogram bag I couldn't find anywhere else for a really reasonable price talk about reasonable wow! We'll be trading some more Tradesy.
Jennifer was wonderful! Timely matter! And beautiful product!
My order shipped quickly and I received it on time. I did not read the dimensions of the product and relied on the picture. I
Think the photo was a bit deceiving in representing the size. But, in the end it was my mistake for not refering to the size
As it was stated.
I've used several sites to purchase Chanel bags and this is the first one I'd recommend. On other sites I have been sold questionable merchandise and just had a horrible experience getting a refund with a "well known" site on a very expensive bag that was fraudulent and never sent! I'm just delighted with Tradesy! The seller was so kind and followed up throughout the purchase and delivery process. She provided me with a receipt and authenticity documents. The delivery was prompt and the package was sent with care. I am now a loyal customer of Tradesy!
Love my belt! It looks exact as described/pictured and it's in great condition. The seller answered my questions promptly. Great overall experience
Great seller. Shipped to me quickly. Item was better than described :) Will be purchasing again
They kept me informed of every move. From the initial packing and sending to the arrival of the item. It was packaged nicely and the item is quite nice.
Fast and easy service. I'm so happy that my friend told me about the site.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paige,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Hermes Bracelet (28466439) order, we're sorry to hear that the fit didn't work out! Typically in cases where buyers request a return due to fit or style, our team will automatically provide you with a full refund in Tradesy site credit in hopes that you'll find another item that meets (and exceeds) your expectations. However, buyers who feel that their purchase was misrepresented (or inauthentic) can file a misrepresentation claim within 4-days of delivery. If our team agrees with your claim, we'll typically issue a full refund back to the original payment source.
If you'd like, we'd be more than happy to help find a better replacement! Feel free to contact us anytime at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be more than happy to help you further. Otherwise, you can reach out at [email protected], and we'll be sure to respond as soon as we can!
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!