Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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My seller was great and she was packaged completely and when I finally got the item I was so happy and opened it and then when I went to switch all my stuff over it smelled so musty and mildew I couldn't use it. I put it in a big woth baking soda and when that didn't work I had to try and wipe it down with vinegar and water mixture as it said online then that didn't work and then I put it outside in the sun the past two days and it still smells old and musty. To say upset and disappointed is an understatement. I just wish it would have stated it has an odor to it in the listing which would have given me the choice to look elsewhere. Lesson learned on my part but just a very expensive lesson..
Quick response to my questions, immediate shipping and prompt delivery. Product is in excellent condition.
The seller shipped my bracelet out right away and I received via UPS in two days! Item also arrived in excellent condition - better than expected.
As one of Elsa Perretti's classic designs, it was the perfect gift for a new graduate starting out in the world. "Like New" description was accurate and seller responded in a timely fashion.
Usually once i have purchase a product the order is process and shipped by the next day but this was not the case. Process
My experience with Tradesy has always been exceptional. Once I find what I am looking for and ready to purchase, my transaction is straightforward and easy. I appreciate the simplicity of it all. Shipping is just as easy and very quick. I will definitely be purchasing something else in the near future.
Received the pants which are in great condition. Quick shipper. Nicely packaged. Thank you!
I was scared and totally ready for bad experience but some amazing things came out, excellent customer service and fast delivery, I am glad that there are some good people and business are still existing.
Very easy and pleasant shopping. Hope you will have more kieselstein belts and buckles in the future. The belt is exactly as advertised. So pleased I needed the belt for a kieselstein belt buckle. I hope to order again from this merchant. Thank you.
Very easy and pleasant shopping. Hope you will have more kieselstein belts and buckles in the future.
Item was exactly as described and it arrived quickly and it was packaged nicely :)
Item came super fast and was exactly as described. Will definitely use tradesy again and again!
Excellent, fast shipping, very good experience overall
Great product wonderful selection! I had a wonderful experience from surfing the site to the very fast shipping.
Great product exactly as described- fast delivery of the product
I try to cancel my order to get my money back and I'll give me a run around for what I ordered And they're hard to deal with and give you the Run around and keep sending you the seller tech text of what the problem is instead of having somebody really resolve it
Hi Jose,
After review, we're so sorry to hear about the negative experience with our communication and returns process! We strive to provide excellent service 100% of the time, so we want to apologize if the information we provided caused any uncertainty or stress.
It looks as though you had checked out with us as a guest, when this happens we simply ask that you create an account so that you can access our "Request Return" feature that allows buyers to make returns. This is a necessary step as our Returns Team needs to be able to have your purchase attached to an account in order for you to be able to print out the label. The label auto-populates with the shipping address on file in your account and the "print label" feature can only be found on your personal page.
It's a very quick process to create an account, however, I can completely understand how frustrating the returns process can be, especially with a limited timeframe of 4 days, and I do sincerely apologize if any of this information has seemed confusing or provided to you with any ill-intent. At this time our Returns Team has opened a return for you as a one-time courtesy with your guest account, we just ask that you kindly create a live account in order to access your return label, I have sent instructions on this to your personal email address. For further assistance please check your email at your earliest convenience so we can make sure this return gets underway. If you'd like, please give us a call at (844) 988-7233 and we would be happy to assist you in creating your account. Our phone lines are open Mon-Fri between 7am-1pm PST.
If you have any suggestions on how we can improve this process, please do not hesitate to let us know at [email protected] and I can definitely share them with our returns manager. We're always looking for ways to streamline and improve our processes.
We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathy,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, we send them an automatic reminder every day to ship. Including providing the buyer with an active tracking that shows activity.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!