Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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My product was sent to me timely. I love my new sunglasses.
The handbag l received was not as good as l saw in the picture she said slightly used but the zip inside was worn out
But all the same l just like the old type of DB that is where I will keep it
Super easy to use and user friendly! Wonderful experience and would absolutely use again
I needed a big bag and this was cute and vintage so i needed this its rare to find
Thank you for your very quick service on delivery. Received them within 5 days counting Sunday. Arrived in perfect shape. Hope to find more on your shopping site in the future.
Shipping was fast and the seller was very informative about receipt of payment, shipping, tracking, and delivery.
Great communication and the item was perfect as described.
Great piece as described. Seller has massive inventory and is running a legitimate business!
Easy found what I wanted within a few days it was at my front door
I only received the shoes in a regular box in one dust bag. I would've preferred box for a brand new with tags purchase. Also the order was canceled originally because the seller said that Tradesy reduced the amount without her permission. I purchased them again and used code for $100 off.
Perhaps I get too short fused when sellers take longer than 3-4 days to either respond to a message or not ship w/in 3-5 days. My experience stretched into 8-9 days before being shipped and therefore thought the sale was awash. Finally shipped and arrived. I am trying to remain cordial but sometimes just inexcusable. Beverly
Bag came in a box. No dust bag included. No invoice included either.
Hi There,
We recently received your feedback and wanted to follow up with you.
I wanted to give some clarity in regards to the dust bag and the invoice as the last thing we want is for our customers to feel as though their orders only came partially fulfilled! To give you further insight into your purchase - it looks as though the seller of your item did not list it with a dustbag, I am so sorry for any confusion around this. We require our sellers to list those types of accessories specifically in the description of the item on their listing to avoid any uncertainty. I also wanted to touch upon the invoice - all of the purchase details can be found on your "Purchases" page in your Tradesy account. We are almost fully electronic to help aid in reducing waste, which is part of our Tradesy values as a resell company. If you ever need help accessing this or are looking for more information, please give us a call at (844) 988-7233 and we would be happy to assist you! Our phone lines are open Mon-Fri from 7am-1pm PST.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Product was on new condition and verified authentic, shipping was fast!
Item was not as described, very dingy looking! I am returning
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We do our best to make sure both sellers and buyers feel supported. We ask our sellers to be thorough in their description of items on our site, however, I want to assure you that you can absolutely file a return if you feel as though the bag was not accurately listed. For more information on this, please view our Return Policy here, https://www.tradesy.com/returns/. If you would feel more comfortable speaking to us about this over the phone, please feel free to give us a call at (844) 988-7233. Our phone lines are open from 7am-1pm PST and one of our Member Care representatives would be more than happy to walk you through the process. You can also always email us at [email protected] and we will be sure to send you over step-by-step instructions!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Everything was in there and exactly like it looked on the picture! Very brand new product, it was not used or anything.
It was my first time shopping at Tradesy and buying from Isabella. Isabella not only sent me the dress in perfect condition (and thoughtful packaging), but also sent me a card with a message and a little gift. It was very nice!
Beautiful dress just wish the would have labeled the sizes different.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! Do know we give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.