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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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A very nice wallet in great condition. I preferred the zip wallet because my old one had a snap that eventually wears out and doesn't snap anymore. There were many to choose from but this one was the nicest for the price and in great condition.
The item arrived intact with the appropriate box and wiping cloth. Everything looks new and it is a demo for the glasses. I found several sites with the same frames for cheaper, but I will keep these I will just search before I go with trades again.
Shirt I like there are stains on the shirt the seller said like new want to return asap
I received the Gucci belt very quickly. It was better than described. I also had a question about the product befor I bought it and seller responded within a few minutes even though it was later in the evening.
Love the jacket I received. Cheaper than the retail price.
This last purchase was a better experience with the actual purchasing, however when I looked through the actual bag I found several hairs... NOT MINE!
Hi There,
We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far in regards to interacting with our platform!
On behalf of your seller, and our team here at Tradesy, we extend our sincere apologies that your bag was not properly cleaned and examined before being shipped out to you. I know how disappointing it can be to receive an item in a less than desirable condition. As a peer-to-peer marketplace please know we hold our sellers to a high standard when it comes to preparing their items for shipment. If you'd like, please feel free to give us a call at (844) 988-7233, our phone lines are open from 7 am-1 pm PST. One of our Member Care representatives would be more than happy to assist you in either opening up a return request or reaching out to the seller on your behalf.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Everything was wonderful. I did have a problem with a discount code not working properly, but Tradesy promptly addressed it to my satisfaction. And I LOVE the bracelet I purchased, it's exactly as I hoped and as described, only better. Seller was also very prompt to reply and to send item.
Have never had a disappointment when buying on Tradesy.
The seller was very friendly answer ed all questions quickly... Very fast delivery. My bag is just liked pictured. Pleased!
Overall a great experience. Never disappointed with any of the purchases I have received.
Easy to find what you want at a "steal" of a deal!
Easy to find what you want at a "steal" of a deal!
Where do I get the 50 bucks off the first one? That part was a little bit confusing. However, the dress looks great! Overall, great experience. Will be referring friends.
Hi Angelina,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear that you were unable to utilize a $50 promo code! I see that your total was below the minimum threshold for this promo code, which, unfortunately, is the reason why it was not applied. We're sorry for the trouble and inconvenience this has caused you.
If at any point in the future you'd like help redeeming any of our promotional codes, please do not hesitate to let us know! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Where do I get the 50 bucks off the first one?
I love the wide variety of selections and reasonable prices.
I've always had a Great experience with the products
I've ordered, the items are always as the pictures and description say, and the delivery of the items are packed well and delivered Fast! I Love this Site...
Shipping was super fast and efficient and now I will enjoy my birthday to the fullest! Thank you so much.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We recently received your feedback and wanted to follow up with you!. I see you are a first-time buyer here on Tradesy, welcome to the Tradesy family! We're so incredibly sorry to hear about the negative experience you've had with Tradesy and this purchase. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We have sent you an email to your personal email address with what we think is an appropriate resolution for this final sale item. I know how frustrating it can be to receive an item that is in a less desirable condition compared to what it was represented as.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!