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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have only received 2 out of 3 and the two I have received just showed up this morning. My experience with Tradesy is the process to get the item you ordered to actually be shipped is too slow. This is not the first time I have waited for close to two weeks.
The dress is beautiful and fit perfectly. The shipping was also very quick I think I had my order within a couple of days of placing the order.
Looks even better in person, Pics did not do it justice
I purchased this purse for my mom. My sister purchased a pair of sandals fir her about a week prior and she was in need of a cross body purse so I surprise her with one to match her new sandals. She loved it. Thank you
Found exactly what I wanted at a great price. Opened the box…. They were beautiful and in mint condition.
Shoes are in perfect brand new condition! Quick shipping and was packed with care. Love it!
I shopped many websites. I found a perfect purse to suit my needs. It was an excellent value. The purse is in extremely good, almost new condition. It arrived quickly and well packaged. I am very happy with my purchase and the seller.
Nice boots, I love them. The size 8, which is my size for boots, fits nicely and the booties look very good.
Easy/ fast/. Gorgeous piece of jewelry. I've been wanting something like it for a long time
I got the package and I was excited in opening it. The size is right and the color is right but I got a little confused at first as to where I was going to attache the strap. The drop down is not as long as I would have wanted it. To me it is a shoulder bag not a cross body bag. You might want something bigger or more bling in it, but this is how I want it. The price is still not cheap even though it says on sale. Overall I am happy with the purchase.
Great experience! Love my new handbag. It looks even better in person. Customer service was superb.
Efficient transaction - shoes came exactly as advertised and came quickly.
Emily was awesome! Shoes are beautiful - nothing to complain about they came super fast
No one to complain too the seller refuse to ship item after I payed over a week ago I ordered the purse for Mother's Day still hasn't shipped beware
Hi Ronnissa,
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We know how unnerving it can be to expect a delivery and to see it delayed. Please know we do send sellers friendly reminders during the 10-day timeframe they have to ship an item, and most often we have found our sellers to be respectful and efficient. I am so sorry if this was not the case for you, please know our Member Care team is available by phone and email to help with these matters to ensure reliable communication for your orders.
In the future, you can always call us directly if you'd like an update, or if you'd like any assistance with your order. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further.
If there’s anything specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
No one to complain too the seller refuse to ship item after I payed over a week ago I ordered the purse for Mother's Day still hasn't shipped beware
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Lisa,
We recently received your feedback and wanted to follow up with you, I hope you're staying safe and healthy!
I sincerely apologize for the delay in delivery of this item, we know how frustrating this can be. We do give sellers a 10-day timeframe to ship their item out, however, they are usually extremely efficient and professional about this process. We do give them friendly reminders to please ship their items at their earliest convenience, please know we are always working towards an easier process for you as a customer to receive your order, and often times this kind of feedback is brought to our product meetings. For a full breakdown of our Shipping Policy for buyers, please click here, https://www.tradesy.com/help/category/202714967/track-your-order/.
We also know USPS has been experiencing some delays due to limited staff because of COVID, so on behalf of the United States Postal Service, and Tradesy, I am so sorry that the shipping experience was not as efficient this time around. We have switched our main courier from USPS over to Fed-Ex, next time, please give us a call at (844) 988-7233, our phone lines are open Mon-Fri between 7 AM PST and 3 PM PST, we would be happy to connect with your seller about printing a Fed-Ex label so that your item can get to you in a timely manner.
If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.