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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Oklahoma
3 reviews
0 helpful votes
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Slow delivery
June 13, 2021

I have only received 2 out of 3 and the two I have received just showed up this morning. My experience with Tradesy is the process to get the item you ordered to actually be shipped is too slow. This is not the first time I have waited for close to two weeks.

Date of experience: May 14, 2021
dev o. Tradesy Rep
over a year old

Hi Lisa,

We recently received your feedback and wanted to follow up with you, I hope you're staying safe and healthy!

I sincerely apologize for the delay in delivery of this item, we know how frustrating this can be. We do give sellers a 10-day timeframe to ship their item out, however, they are usually extremely efficient and professional about this process. We do give them friendly reminders to please ship their items at their earliest convenience, please know we are always working towards an easier process for you as a customer to receive your order, and often times this kind of feedback is brought to our product meetings. For a full breakdown of our Shipping Policy for buyers, please click here, https://www.tradesy.com/help/category/202714967/track-your-order/.

We also know USPS has been experiencing some delays due to limited staff because of COVID, so on behalf of the United States Postal Service, and Tradesy, I am so sorry that the shipping experience was not as efficient this time around. We have switched our main courier from USPS over to Fed-Ex, next time, please give us a call at (844) 988-7233, our phone lines are open Mon-Fri between 7 AM PST and 3 PM PST, we would be happy to connect with your seller about printing a Fed-Ex label so that your item can get to you in a timely manner.

If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything, we’d love to hear from you.

Colorado
1 review
0 helpful votes
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Great Service
May 14, 2021

The dress is beautiful and fit perfectly. The shipping was also very quick I think I had my order within a couple of days of placing the order.

Date of experience: May 14, 2021
New York
1 review
0 helpful votes
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Looks even better in person
May 14, 2021

Looks even better in person, Pics did not do it justice

Date of experience: May 14, 2021
Georgia
1 review
0 helpful votes
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Tory Burch
May 14, 2021

I purchased this purse for my mom. My sister purchased a pair of sandals fir her about a week prior and she was in need of a cross body purse so I surprise her with one to match her new sandals. She loved it. Thank you

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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Perfect!
May 14, 2021

Love my replacement fit flops that I ripped a few days ago. Exactly the same as I had and loved! Fast shipping! Thanks

Date of experience: May 13, 2021
Texas
1 review
0 helpful votes
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Gucci shoes
May 14, 2021

Found exactly what I wanted at a great price. Opened the box…. They were beautiful and in mint condition.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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Perfect Condition
May 14, 2021

Shoes are in perfect brand new condition! Quick shipping and was packed with care. Love it!

Date of experience: May 13, 2021
Nevada
1 review
0 helpful votes
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Perfect purchase
May 14, 2021

I shopped many websites. I found a perfect purse to suit my needs. It was an excellent value. The purse is in extremely good, almost new condition. It arrived quickly and well packaged. I am very happy with my purchase and the seller.

Date of experience: May 13, 2021
New York
1 review
0 helpful votes
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5 stars
May 14, 2021

It was a great experience, love it!
Beautiful shoes.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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Great condition
May 14, 2021

Nice boots, I love them. The size 8, which is my size for boots, fits nicely and the booties look very good.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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Louis Vuitton
May 14, 2021

Fast great delivery! Product is as described. I am satisfied

Date of experience: May 13, 2021
South Carolina
1 review
0 helpful votes
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Fast delivery
May 13, 2021

Easy/ fast/. Gorgeous piece of jewelry. I've been wanting something like it for a long time

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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Watch
May 13, 2021

Amazing. Watch was perfect. Exceeded my expectations

Date of experience: May 13, 2021
Florida
1 review
0 helpful votes
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Gucci Messanger Dome Hobo
May 13, 2021

I got the package and I was excited in opening it. The size is right and the color is right but I got a little confused at first as to where I was going to attache the strap. The drop down is not as long as I would have wanted it. To me it is a shoulder bag not a cross body bag. You might want something bigger or more bling in it, but this is how I want it. The price is still not cheap even though it says on sale. Overall I am happy with the purchase.

Date of experience: May 13, 2021
Texas
1 review
0 helpful votes
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Jacket prada
May 13, 2021

Very nice and will hopefully buy from again. Looking forward to it

Date of experience: May 13, 2021
Louisiana
1 review
0 helpful votes
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Smooth Transaction
May 13, 2021

Great experience! Love my new handbag. It looks even better in person. Customer service was superb.

Date of experience: May 13, 2021
Texas
1 review
0 helpful votes
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Chanel espadrilles
May 13, 2021

Efficient transaction - shoes came exactly as advertised and came quickly.

Date of experience: May 13, 2021
Ohio
1 review
0 helpful votes
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Tory Burch Sandals
May 13, 2021

Emily was awesome! Shoes are beautiful - nothing to complain about they came super fast

Date of experience: May 13, 2021
New Hampshire
1 review
0 helpful votes
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Great!
May 13, 2021

Fast shipping. Item as expected. Was very happy with the overall experience.

Date of experience: May 13, 2021
Ronnissa L.
Illinois
1 review
0 helpful votes
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Terrible customer service
June 12, 2021
Updated review

No one to complain too the seller refuse to ship item after I payed over a week ago I ordered the purse for Mother's Day still hasn't shipped beware

Date of experience: May 13, 2021
dev o. Tradesy Rep
over a year old

Hi Ronnissa,

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We know how unnerving it can be to expect a delivery and to see it delayed. Please know we do send sellers friendly reminders during the 10-day timeframe they have to ship an item, and most often we have found our sellers to be respectful and efficient. I am so sorry if this was not the case for you, please know our Member Care team is available by phone and email to help with these matters to ensure reliable communication for your orders.

In the future, you can always call us directly if you'd like an update, or if you'd like any assistance with your order. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further.

If there’s anything specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything, we’d love to hear from you.


Terrible customer service
June 6, 2021
Previous review

No one to complain too the seller refuse to ship item after I payed over a week ago I ordered the purse for Mother's Day still hasn't shipped beware

Date of experience: May 6, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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