logo

Tradesy

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

business logo of Tradesy

Tradesy

3.7
tradesy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Louisiana
2 reviews
0 helpful votes
Follow Ana U.
Unfollow Ana U.
Share Review
Report Review

Love it
May 15, 2021

I GOT THIS PURSE FOR MY SISTER SHE LOVED AND SHE WILL STAR PURCHASING THROUGH TRADESY, I'M A VERY HAPPY COSTUMER

Date of experience: May 14, 2021
Maryland
1 review
0 helpful votes
Follow Letty O.
Unfollow Letty O.
Share Review
Report Review

THANK YOU!
May 14, 2021

Just as described. Actually a little better than expected. Shipping was FAST!

Date of experience: May 14, 2021
Nevada
1 review
0 helpful votes
Follow Mallory I.
Unfollow Mallory I.
Share Review
Report Review

Awesome buy!
May 14, 2021
Updated review

Easy and convenient. Easy to talk to the seller and set up payment.

Date of experience: May 14, 2021

Easy and convenient
May 9, 2021
Previous review

Easy and convenient

Date of experience: May 9, 2021
California
1 review
0 helpful votes
Follow Belem D.
Unfollow Belem D.
Share Review
Report Review

First time buyer
May 14, 2021

This app is easy to navigate you're able to see the product seller was very helpful answered promptly will definitely buy from this app again

Date of experience: May 14, 2021
California
1 review
0 helpful votes
Follow Lo A.
Unfollow Lo A.
Share Review
Report Review

Perfect condition
May 14, 2021

Box has wear and tear but shoe is in mint condition

Date of experience: May 14, 2021
Texas
2 reviews
2 helpful votes
Follow Gina P.
Unfollow Gina P.
Share Review
Report Review

Great price/Horrible Package
May 14, 2021
Updated review

The shoes are pretty new and the price was very reasonable. The packaging on the other hand. The box looks like it feel out of the plane on the way over here. The shoes had no support paper/or grocery bags stuffing for the ride over. The right bootie took a good beating and now has creases in the leather from being smushed. I know the seller can't control the USPS, but better packaging would have prevented this.

Date of experience: May 14, 2021

I'm so glad I found this site!
May 8, 2021
Previous review

I'm so glad I found this site! Super excited!

Date of experience: May 8, 2021
Mississippi
1 review
0 helpful votes
Follow Iyana Y.
Unfollow Iyana Y.
Share Review
Report Review

Received on time
May 14, 2021

Received fast with no problems. Will be shopping again.

Date of experience: May 14, 2021
Virginia
1 review
0 helpful votes
Follow Elaine V.
Unfollow Elaine V.
Share Review
Report Review

LV Luggage
May 14, 2021

Just got my LV luggage. It is beautiful. I am ready to travel! The USPS notice says it was signed for by me. But I did not sign anything and the box was left outside the frontdoor. I'm glad it was not stolen.

Date of experience: May 14, 2021
Virginia
1 review
0 helpful votes
Follow Bobbie U.
Unfollow Bobbie U.
Share Review
Report Review

Great Experience!
May 14, 2021

Item was shipped right away and was as described. Very pleased with my purchase.

Date of experience: May 14, 2021
Colorado
1 review
0 helpful votes
Follow Liseth L.
Unfollow Liseth L.
Share Review
Report Review

Happy with my purchase
May 14, 2021
Updated review

Everything was great and I recommend it people to buy from Tradesy

Date of experience: May 14, 2021

Everything was great
May 9, 2021
Previous review

Everything was great

Date of experience: May 8, 2021
Virginia
1 review
0 helpful votes
Follow Eve J.
Unfollow Eve J.
Share Review
Report Review

Question Authentication
June 13, 2021

The item does not have rehaut engraving nor does the date change when you rotate the crown. Not sure what authentication Tradesy requires from the seller before shipping. Would love not to have to return my watch but it was a lot of money to spend for something fake.

Date of experience: May 14, 2021
dev o. — Tradesy Rep
over a year old

Hi Eve,

We recently received your feedback and wanted to follow up with you!

I completely understand your worry about authenticity concerns regarding your Rolex watch and I am so sorry for any uncertainty this has brought you. Please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected. We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately. I see you have already requested a return with us, our Authentication Team will be sure to inspect your item thoroughly once it arrives at our facility.

For more information on our Authentication Promise, please click here, https://www.tradesy.com/tradesy-trust/. Should we find that the item is, in fact, inauthentic, we will issue you a full refund. You can call us anytime, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

New York
1 review
0 helpful votes
Follow Jamillah X.
Unfollow Jamillah X.
Share Review
Report Review

Very Happy
May 14, 2021

I received my package sooner than it stated and it's in wonderful condition!

Date of experience: May 14, 2021
Washington
1 review
0 helpful votes
Follow Risa B.
Unfollow Risa B.
Share Review
Report Review

Forever customer
May 14, 2021

I've order two bags from Tradesy and love them! This site is my go-to when I want luxury products!

Date of experience: May 14, 2021
New York
1 review
0 helpful votes
Follow Mansi P.
Unfollow Mansi P.
Share Review
Report Review

Amazing seller to work with gucci bag arrived on time and was perfect! All packaging authentification and tags included!

Date of experience: May 14, 2021
New York
2 reviews
0 helpful votes
Follow Danielle J.
Unfollow Danielle J.
Share Review
Report Review

Great deal!
May 14, 2021

Found two items brand new and love them. Fast shipping too!

Date of experience: May 14, 2021
District of Columbia
1 review
0 helpful votes
Follow Kathleen A.
Unfollow Kathleen A.
Share Review
Report Review

First and last timer!
June 13, 2021

I liked a luxury bag as my birthday present and purchased it right away. As a first time buyer from Tradesy I expected an excellent fast shipping but no! The seller, who is a first time seller here waited forever like 9 days for the Tradesy kit to arrive! It was the day before my birthday when I finally asked her to ship it over night! She did but it arrived 2 days later. The item is fine. But the seller did not send the authentication cards! I am disappointed. This site has limited communications and low transparency. I had no idea from where this item is going to be shipped.

Date of experience: May 14, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We know USPS has been experiencing some delays due to limited staff because of COVID, so on behalf of the United States Postal Service, and Tradesy, I am so sorry that the shipping experience was not as efficient this time around. That being said, we have switched our main courier from USPS over to Fed-Ex. Please give us a call at (844) 988-7233, our phone lines are open Mon-Fri between 7 AM PST and 3 PM PST, we would be happy to inquire with your seller to see if they have the authentication cards as we would love to help get those over to you.

We are also available by email 7 days a week, for any further assistance you can also always email us at [email protected] and one of our Member Care representatives would be more than happy to assist you. We pride ourselves on open lines of communication and clear company policies when it comes to the buying and selling process on our peer-to-peer marketplace platform, I am so incredibly sorry if you feel as though this has not been accurately represented.
Should you ever have any doubts we welcome a phone call or email to further discuss.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

South Carolina
1 review
0 helpful votes
Follow Bradley W.
Unfollow Bradley W.
Share Review
Report Review

David Yurman Box Chain
May 14, 2021

Shipped timely! Very good quality and exactly as described. Will order from Tradesy and Dewitt's again!

Date of experience: May 14, 2021
Alabama
2 reviews
0 helpful votes
Follow Maria T.
Unfollow Maria T.
Share Review
Report Review

Good item and fast delivery
May 14, 2021

The experience was outstanding. I was able to buy it and have it shipped right away. Would recommend to everyone

Date of experience: May 14, 2021
New Jersey
1 review
0 helpful votes
Follow Nick P.
Unfollow Nick P.
Share Review
Report Review

Stunning Rolex
May 14, 2021

Tradesy is the best - Great value and now my fourth watch from them.

Date of experience: May 14, 2021
Florida
1 review
0 helpful votes
Follow Vicki X.
Unfollow Vicki X.
Share Review
Report Review

Love It!
May 14, 2021

Arrived exactly as described and within a very short time.

Date of experience: May 14, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
See all photos