Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy and convenient. Easy to talk to the seller and set up payment.
This app is easy to navigate you're able to see the product seller was very helpful answered promptly will definitely buy from this app again
The shoes are pretty new and the price was very reasonable. The packaging on the other hand. The box looks like it feel out of the plane on the way over here. The shoes had no support paper/or grocery bags stuffing for the ride over. The right bootie took a good beating and now has creases in the leather from being smushed. I know the seller can't control the USPS, but better packaging would have prevented this.
I'm so glad I found this site! Super excited!
Received fast with no problems. Will be shopping again.
Just got my LV luggage. It is beautiful. I am ready to travel! The USPS notice says it was signed for by me. But I did not sign anything and the box was left outside the frontdoor. I'm glad it was not stolen.
Item was shipped right away and was as described. Very pleased with my purchase.
Everything was great and I recommend it people to buy from Tradesy
The item does not have rehaut engraving nor does the date change when you rotate the crown. Not sure what authentication Tradesy requires from the seller before shipping. Would love not to have to return my watch but it was a lot of money to spend for something fake.
I received my package sooner than it stated and it's in wonderful condition!
I've order two bags from Tradesy and love them! This site is my go-to when I want luxury products!
Amazing seller to work with gucci bag arrived on time and was perfect! All packaging authentification and tags included!
Found two items brand new and love them. Fast shipping too!
I liked a luxury bag as my birthday present and purchased it right away. As a first time buyer from Tradesy I expected an excellent fast shipping but no! The seller, who is a first time seller here waited forever like 9 days for the Tradesy kit to arrive! It was the day before my birthday when I finally asked her to ship it over night! She did but it arrived 2 days later. The item is fine. But the seller did not send the authentication cards! I am disappointed. This site has limited communications and low transparency. I had no idea from where this item is going to be shipped.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We know USPS has been experiencing some delays due to limited staff because of COVID, so on behalf of the United States Postal Service, and Tradesy, I am so sorry that the shipping experience was not as efficient this time around. That being said, we have switched our main courier from USPS over to Fed-Ex. Please give us a call at (844) 988-7233, our phone lines are open Mon-Fri between 7 AM PST and 3 PM PST, we would be happy to inquire with your seller to see if they have the authentication cards as we would love to help get those over to you.
We are also available by email 7 days a week, for any further assistance you can also always email us at [email protected] and one of our Member Care representatives would be more than happy to assist you. We pride ourselves on open lines of communication and clear company policies when it comes to the buying and selling process on our peer-to-peer marketplace platform, I am so incredibly sorry if you feel as though this has not been accurately represented.
Should you ever have any doubts we welcome a phone call or email to further discuss.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Shipped timely! Very good quality and exactly as described. Will order from Tradesy and Dewitt's again!
The experience was outstanding. I was able to buy it and have it shipped right away. Would recommend to everyone
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Eve,
We recently received your feedback and wanted to follow up with you!
I completely understand your worry about authenticity concerns regarding your Rolex watch and I am so sorry for any uncertainty this has brought you. Please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected. We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately. I see you have already requested a return with us, our Authentication Team will be sure to inspect your item thoroughly once it arrives at our facility.
For more information on our Authentication Promise, please click here, https://www.tradesy.com/tradesy-trust/. Should we find that the item is, in fact, inauthentic, we will issue you a full refund. You can call us anytime, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!