TradesyReviews 9,836

Hi Colleen,

We recently reviewed your feedback and wanted to follow up with you. I see you have been a user on our site for quite some time now, thank you for your customer loyalty!

I am so sorry that the bag you received came with more wear than listed. I know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. We do proactively sift through our listings to make sure safe, authentic items are being sold on our site. Please know we would never allow the selling of harmful, or altered items on our platform. This is far from the experience we want our buyers to have, I sincerely apologize for the inconvenience this has caused you. I see you have requested a return already for this item. As soon as your bag arrives at our facility, our Returns Team will inspect your item and be sure to follow up with your refund. For more information on our Misrepresentation Claims and Return Policy please click here, https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works/any updates on your return please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps as to how you will be refunded for all the trouble.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi There,

We just recently reviewed your feedback and wanted to follow up with you, we hope you're staying healthy and safe!

We are so incredibly sorry that your item was not accurately represented and came damaged. We do hold our sellers to a high standard when it comes to being thorough in their description of items. We find the more detailed they are, the less uncertainty there is around the item you will be receiving. That being said, if the item you received was misrepresented in any way, we are a peer-to-peer marketplace that offers returns and we are always happy to walk our buyers through that process. I see that you have already requested a return for this item and we will make sure to inform our Returns Team of these details should they not already privy to them so they can be sure to accurately inspect your item upon its arrival to us.

We are so sorry if you had a negative experience with your seller, we know how unnerving this kind of interaction can be, please know we notate these kinds of experiences and we make sure items like this are either removed as listings and no longer available for purchase, or updated as a "used" item so that they are accurately represented in their listing. Should you ever feel as though you'd like further insight about this, simply give us a call at (844) 988-7233, our phone lines are available Mon-Fri from 7 am-3 pm PST, one of our Member Care specialists would be happy to assist you.

Again, we do apologize that your experience with Tradesy has been less than stellar thus far, but we'd love to make it up to you! We know it can be very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know.

We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

Regarding returns, I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. This step helps our Returns Team know exactly what is being sent to our facility, and in what condition. Again, even though at this time this is a necessary step in our process, if you have any suggestions on how we can improve, please do not hesitate to give us a call at (844) 988-7233 and one of our Member Care representatives can definitely share your insight with our returns manager. Please know we're always looking for ways to streamline our services to make them easy and reliable for you as our customer.

It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. You can also email us, we are available by email 7 days a week at [email protected]. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything, we’d love to hear from you.