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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I expected the chanel necklace I ordered to be much more substantial for the price- its so tiny on a much shorter chain than it looked like on picture
I had to wait 15 days to receive my order. The handbag is ok but has some stains on the straps. Not sure if I will order any more items again.
Hi Lisa,
We recently received your feedback and wanted to follow up with you, I hope you're staying safe and healthy!
I sincerely apologize for the delay in delivery of this item, we know how frustrating this can be. We do give sellers a 10-day timeframe to ship their item out, however, they are usually extremely efficient and professional about this process.
For a full breakdown of our Shipping Policy for buyers, please click here, https://www.tradesy.com/help/category/202714967/track-your-order/.
It sounds as though the bag you received came with more wear than listed, for this I do apologize. We know how disappointing this can feel and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/. I also see that you checked out as a guest. In order to request a return, we will need to hear from you, either by phone or email so that we can walk you through how to convert your account to a live account for full access to Tradesy perks and information about your orders.
Please give us a call at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps. You can also email us at [email protected], we are available by email 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Fast delivery and my bag was in excellent shape. I would highly recommend them
My purchase was mailed faster than anticipated and the seller even threw in a Tory Burch mask to go along with my shoes.
I'm in love with the item. The material is phenomenal.
Very nice seller. Excellent service. Would purchase from again.
I've purchased quite a few items from Tradrsy and never had ANY problems. Items are on time and exactly what I ask for. Thank you so much for your services.
Thank you for the great communication and having items that are sold out everywhere else!
I ordered a wedding dress through little brides boutique and had a very pleasant experience! The dress I received is in almost perfect brand new condition! I highly recommend this site if you are looking for designer brands for way less! I am very thrilled to have found the exact dress I wanted for a much less price. Shipping was fairly quick too!
Fast shipping, bag is exactly how described it's actually even BETTER! Will shop with this company again.
Online purchase was easy. Product received looks like it is an knock off that does not include
Jawbone feature which allows for easy replacement of lens. It says JAWBONE on the frame and
U.S.A. design.
I've ordered so much stuff from tradesy and I love all of it! Its always great quality and easy payment plans!
I was so sad that I lost one of my favorite earrings. So thankful to have found a pair on Tradsy. They shipped quickly and came with the sweetest presentation.
My purchase has a MISSING part (purse has no shoulder strap, mentioned in the description and pictured in the listing). PRICE ADJUSTMENT REQUEST was DENIED by seller. TRADESY is Missing in Action! Short changing a customer evidently is OK!
Hi Susan,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
This Vendor was extremely accommodating & professional! Much appreciated!
That came faster then expected
I like my top very nice
Fast shipping! However, a packing list or note from Tradsey as not included in my order; only the product. I recommend including some sort of statement or packing slip informing customers that the product was received and shipped from the Tradsey warehouse and the product has been inspected to ensure authenticity.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Pam,
It’s Roz from Tradesy, I really hope you’re staying healthy and well.
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience. I see you’re a newer member so welcome to the Tradesy community.
I am so sorry that your purchase was not as expected from the listing! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you in finding some replacement options I'm sure you will love! You can also email us at [email protected], we are available by email 7 days a week.
If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.