logo

Tradesy

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

business logo of Tradesy

Tradesy

3.7
tradesy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Pam R.
Unfollow Pam R.
Share Review
Report Review

Dissatisfied
June 16, 2021

I expected the chanel necklace I ordered to be much more substantial for the price- its so tiny on a much shorter chain than it looked like on picture

Date of experience: May 17, 2021
dev o. — Tradesy Rep
over a year old

Hi Pam,

It’s Roz from Tradesy, I really hope you’re staying healthy and well.

I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience. I see you’re a newer member so welcome to the Tradesy community.

I am so sorry that your purchase was not as expected from the listing! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you in finding some replacement options I'm sure you will love! You can also email us at [email protected], we are available by email 7 days a week.

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.

Georgia
1 review
0 helpful votes
Follow D H.
Unfollow D H.
Share Review
Report Review

DJ
May 17, 2021

Very satisfied with product and shipping. Will be using this site again.

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

Coach handbag
June 16, 2021

I had to wait 15 days to receive my order. The handbag is ok but has some stains on the straps. Not sure if I will order any more items again.

Date of experience: May 17, 2021
dev o. — Tradesy Rep
over a year old

Hi Lisa,

We recently received your feedback and wanted to follow up with you, I hope you're staying safe and healthy!

I sincerely apologize for the delay in delivery of this item, we know how frustrating this can be. We do give sellers a 10-day timeframe to ship their item out, however, they are usually extremely efficient and professional about this process.
For a full breakdown of our Shipping Policy for buyers, please click here, https://www.tradesy.com/help/category/202714967/track-your-order/.

It sounds as though the bag you received came with more wear than listed, for this I do apologize. We know how disappointing this can feel and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/. I also see that you checked out as a guest. In order to request a return, we will need to hear from you, either by phone or email so that we can walk you through how to convert your account to a live account for full access to Tradesy perks and information about your orders.

Please give us a call at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps. You can also email us at [email protected], we are available by email 7 days a week.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
Follow Michele Y.
Unfollow Michele Y.
Share Review
Report Review

Great company
May 17, 2021

Fast delivery and my bag was in excellent shape. I would highly recommend them

Date of experience: May 17, 2021
Pennsylvania
1 review
0 helpful votes
Follow Meghan C.
Unfollow Meghan C.
Share Review
Report Review

Beyond expectations.
May 17, 2021

My purchase was mailed faster than anticipated and the seller even threw in a Tory Burch mask to go along with my shoes.

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
Follow Angel V.
Unfollow Angel V.
Share Review
Report Review

I'm in love with the item. The material is phenomenal.

Date of experience: May 17, 2021
New Jersey
1 review
0 helpful votes
Follow Cara I.
Unfollow Cara I.
Share Review
Report Review

Wonderful
May 17, 2021

Quick shipping and beautiful product. Seamless experience

Date of experience: May 17, 2021
District of Columbia
1 review
0 helpful votes
Follow Aubrey P.
Unfollow Aubrey P.
Share Review
Report Review

Great seller!
May 17, 2021

Very nice seller. Excellent service. Would purchase from again.

Date of experience: May 17, 2021
Puerto Rico
2 reviews
8 helpful votes
Follow Bertha E.
Unfollow Bertha E.
Share Review
Report Review

Tradsey Addict
May 17, 2021

I've purchased quite a few items from Tradrsy and never had ANY problems. Items are on time and exactly what I ask for. Thank you so much for your services.

Date of experience: May 17, 2021
New York
1 review
0 helpful votes
Follow K Q.
Unfollow K Q.
Share Review
Report Review

Great Customer by Tradesy
May 17, 2021

Thank you for the great communication and having items that are sold out everywhere else!

Date of experience: May 17, 2021
Minnesota
1 review
0 helpful votes
Follow Rosalie J.
Unfollow Rosalie J.
Share Review
Report Review

5 stars
May 17, 2021

I ordered a wedding dress through little brides boutique and had a very pleasant experience! The dress I received is in almost perfect brand new condition! I highly recommend this site if you are looking for designer brands for way less! I am very thrilled to have found the exact dress I wanted for a much less price. Shipping was fairly quick too!

Date of experience: May 17, 2021
District of Columbia
1 review
0 helpful votes
Follow Devon O.
Unfollow Devon O.
Share Review
Report Review

So cute!
May 17, 2021

Perfect product, as described! Excited to wear these babies this summer

Date of experience: May 17, 2021
Maryland
1 review
0 helpful votes
Follow Marshay D.
Unfollow Marshay D.
Share Review
Report Review

Beautiful
May 17, 2021

Fast shipping, bag is exactly how described it's actually even BETTER! Will shop with this company again.

Date of experience: May 17, 2021
Wisconsin
1 review
0 helpful votes
Follow Richard O.
Unfollow Richard O.
Share Review
Report Review

Online purchase was easy. Product received looks like it is an knock off that does not include
Jawbone feature which allows for easy replacement of lens. It says JAWBONE on the frame and
U.S.A. design.

Date of experience: May 17, 2021

Very easy
May 12, 2021
Previous review

Very easy. Thanks.

Date of experience: May 12, 2021
Maryland
1 review
0 helpful votes
Follow patrice L.
Unfollow patrice L.
Share Review
Report Review

Satisfied!
May 17, 2021

I've ordered so much stuff from tradesy and I love all of it! Its always great quality and easy payment plans!

Date of experience: May 17, 2021
Iowa
1 review
0 helpful votes
Follow Jane J.
Unfollow Jane J.
Share Review
Report Review

Tory Burch Natalie Earrings
May 17, 2021

I was so sad that I lost one of my favorite earrings. So thankful to have found a pair on Tradsy. They shipped quickly and came with the sweetest presentation.

Date of experience: May 16, 2021
Florida
1 review
0 helpful votes
Follow Susan T.
Unfollow Susan T.
Share Review
Report Review

My purchase has a MISSING part (purse has no shoulder strap, mentioned in the description and pictured in the listing). PRICE ADJUSTMENT REQUEST was DENIED by seller. TRADESY is Missing in Action! Short changing a customer evidently is OK!

Date of experience: May 16, 2021
dev o. — Tradesy Rep
over a year old

Hi Susan,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.

Additionally, You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.

We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Tennessee
1 review
0 helpful votes
Follow Roberta B.
Unfollow Roberta B.
Share Review
Report Review

Hermes belt
May 16, 2021

This Vendor was extremely accommodating & professional! Much appreciated!

Date of experience: May 16, 2021
California
1 review
0 helpful votes
Follow Colette H.
Unfollow Colette H.
Share Review
Report Review

That came faster then expected
I like my top very nice

Date of experience: May 16, 2021
California
1 review
0 helpful votes
Follow Jasmine P.
Unfollow Jasmine P.
Share Review
Report Review

Fast shipping! However, a packing list or note from Tradsey as not included in my order; only the product. I recommend including some sort of statement or packing slip informing customers that the product was received and shipped from the Tradsey warehouse and the product has been inspected to ensure authenticity.

Date of experience: May 16, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
See all photos