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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great product, easy checkout, and fast delivery what more could you ask for. Thank you.
Great response. Had product quickly and great condition.
Thank you so much. It's lovely! Totally appreciated
I need to lower my overall trust level of trafesy after received my first Rolex order.
The sunglasses I recently purchased were shipped the same day I ordered them and arrived very well packaged and the glasses are stunners! In perfect condition and I love them.
Honestly I just found this jacket on a Pinterest link, and it took me to Tradesy. I'd never heard of the site before. But placing the order was super easy, and it got to me house like, ridiculously fast? It smells a bit funky (but I think it's like that antiquey smell of a thrift store!)
Came quick and fits perfect! Will look wonderful at all the weddings I need to attend this summer. Thank you!
Super fast super easy & the peace of mind made this app an easy choice!
Huge selection.
Happy to find Width filter on shoes.
Great to be able to return.
People are not providing all angles on shoes or making sure their pictures aren't blurry or item isn't in a shadow. Or is that the responsibility of staff to make sure if this?
I'm not having luck buying my usual size. Maybe it was a fluke.
Overall I'm optimistic I can use this site for futher purchases.
Hi There,
It’s Roz from Tradesy, I really hope you’re staying healthy and well.
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. I see you’re a new member with us, welcome! We are happy to have you join our Tradesy family!
I am so sorry if you have been having difficulty with some of the seller's photos on their listings. We as our sellers to be detailed and take their time with listings. It is important to us that sellers have accurate descriptions of their items as well as clear photos of them taken in broad daylight. Additionally, we do clean all photos through a third-party processing system to ensure you are getting a well-rounded idea of the item you are interested in without any distraction from the background. Should you ever come across an item with a blurry image, or an image that leaves you with uncertainty, you can always call us directly. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further in either collecting more images from the seller or providing you with more information about the item.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything. We'd love to hear more from you.
Great. Item as described and arrived on time.
I would highly recommend this site, and I'll come back for more.
Thanks
I got exactly what i wanted and early to im satisfied
I was able to find the bag I wanted and in less than a week it was delivered to me! The seller was quick to respond and within minutes I made my purchase. I believe it shipped out the following day and was delivered in the shortest amount of time quoted.
Shipping was fast glasses nice but dont fit me so unfortunately i'll be returning
Received my purse quickly! It was just as I ordered!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Anthony,
We hope you’re staying healthy and well. We see you're a new user with us, welcome to the Tradesy family we are happy to have you!
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for any uncertainty your recent purchase has left you with. We absolutely want to be able to address any questions or concerns you have with your purchase, and can walk you through requesting an Authenticity Return should you like to give us a call at (844) 988-7233. Our phone lines are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care specialists would be happy to provide you with more insight about our Authenticity Promise and how returns are processed. We take feedback like this very seriously, and never want a user to feel hesitant to trust us with their shopping and selling needs.
If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything.