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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Great product
May 18, 2021

Great product, easy checkout, and fast delivery what more could you ask for. Thank you.

Date of experience: May 18, 2021
Illinois
1 review
0 helpful votes
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Quick shippong
May 18, 2021

Great response. Had product quickly and great condition.

Date of experience: May 18, 2021
New York
1 review
0 helpful votes
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Thank you so much. It's lovely! Totally appreciated

Date of experience: May 18, 2021
Minnesota
1 review
0 helpful votes
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Love it!
May 18, 2021

Product is just as described and shipped very fast!

Date of experience: May 18, 2021
Colorado
1 review
0 helpful votes
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:)
May 18, 2021

Luv it xoxoxoxoxoxooxooxoxoxoxoxoxoxoxoxoxoxoxoxxo

Date of experience: May 18, 2021
Oregon
3 reviews
0 helpful votes
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I need to lower my overall trust level of trafesy after received my first Rolex order.

Date of experience: May 18, 2021
dev o. — Tradesy Rep
over a year old

Hi Anthony,

We hope you’re staying healthy and well. We see you're a new user with us, welcome to the Tradesy family we are happy to have you!

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for any uncertainty your recent purchase has left you with. We absolutely want to be able to address any questions or concerns you have with your purchase, and can walk you through requesting an Authenticity Return should you like to give us a call at (844) 988-7233. Our phone lines are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care specialists would be happy to provide you with more insight about our Authenticity Promise and how returns are processed. We take feedback like this very seriously, and never want a user to feel hesitant to trust us with their shopping and selling needs.

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything.

Texas
1 review
0 helpful votes
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FENDI-fabu
May 18, 2021

The sunglasses I recently purchased were shipped the same day I ordered them and arrived very well packaged and the glasses are stunners! In perfect condition and I love them.

Date of experience: May 18, 2021
Pennsylvania
1 review
0 helpful votes
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Love it!
May 18, 2021

Seller was kind and gave me an extra gift, really appreciate it! Thank u :)

Date of experience: May 18, 2021
Washington
1 review
0 helpful votes
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5 stars
May 18, 2021

Quick shipping and response. Everything as described and friendly seller. I do love it

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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Super Easy!
May 18, 2021

Honestly I just found this jacket on a Pinterest link, and it took me to Tradesy. I'd never heard of the site before. But placing the order was super easy, and it got to me house like, ridiculously fast? It smells a bit funky (but I think it's like that antiquey smell of a thrift store!)

Date of experience: May 17, 2021
Montana
1 review
0 helpful votes
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Love my new dress!
May 18, 2021

Came quick and fits perfect! Will look wonderful at all the weddings I need to attend this summer. Thank you!

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
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Super fast super easy & the peace of mind made this app an easy choice!

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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Expected too much
June 17, 2021

Huge selection.
Happy to find Width filter on shoes.
Great to be able to return.
People are not providing all angles on shoes or making sure their pictures aren't blurry or item isn't in a shadow. Or is that the responsibility of staff to make sure if this?
I'm not having luck buying my usual size. Maybe it was a fluke.
Overall I'm optimistic I can use this site for futher purchases.

Date of experience: May 17, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

It’s Roz from Tradesy, I really hope you’re staying healthy and well.

I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. I see you’re a new member with us, welcome! We are happy to have you join our Tradesy family!

I am so sorry if you have been having difficulty with some of the seller's photos on their listings. We as our sellers to be detailed and take their time with listings. It is important to us that sellers have accurate descriptions of their items as well as clear photos of them taken in broad daylight. Additionally, we do clean all photos through a third-party processing system to ensure you are getting a well-rounded idea of the item you are interested in without any distraction from the background. Should you ever come across an item with a blurry image, or an image that leaves you with uncertainty, you can always call us directly. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further in either collecting more images from the seller or providing you with more information about the item.

If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything. We'd love to hear more from you.

Texas
1 review
0 helpful votes
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D&G Sunglasses
May 18, 2021

Great. Item as described and arrived on time.
I would highly recommend this site, and I'll come back for more.
Thanks

Date of experience: May 17, 2021
Georgia
1 review
0 helpful votes
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Fast delivery
May 18, 2021

I got exactly what i wanted and early to im satisfied

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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BEAUTIFUL NEW YSL BAG!
May 18, 2021

I was able to find the bag I wanted and in less than a week it was delivered to me! The seller was quick to respond and within minutes I made my purchase. I believe it shipped out the following day and was delivered in the shortest amount of time quoted.

Date of experience: May 17, 2021
Georgia
1 review
0 helpful votes
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Nice glasses
May 18, 2021

Shipping was fast glasses nice but dont fit me so unfortunately i'll be returning

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
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Chanel bag
May 18, 2021

Looked cheap and poorly made! Didn't look very Chanel

Date of experience: May 17, 2021
Ohio
1 review
0 helpful votes
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Quick delivery
May 17, 2021

Received my purse quickly! It was just as I ordered!

Date of experience: May 17, 2021
Utah
1 review
0 helpful votes
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Great
May 17, 2021

Fast shipping, item as described! Would buy from seller again.

Date of experience: May 17, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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