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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Fantastic
May 11, 2021

Item was just as described. Hassle free, fast and easy to do business with. I would definitely purchase from this seller again.

Date of experience: May 11, 2021
Mississippi
1 review
0 helpful votes
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Satisfaction
May 11, 2021
Updated review

The site was very easy to use. The shipping took longer than expected. But it did have to ship from Japan to Tradesy and then to me. The shipping time was disclosed on the listing. I didn't know the Japan part until after purchase/ seller email. The product was as described. Very pristine. Stiff like new/very little wear.

Date of experience: May 10, 2021

Web site very easy to navigate
April 24, 2021
Previous review

Web site very easy to navigate.

Date of experience: April 24, 2021
Illinois
1 review
0 helpful votes
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Nice dress for a fair price
May 11, 2021

Nice dress in a Great condition. Shipping was fast and overall good experience

Date of experience: May 10, 2021
Texas
1 review
0 helpful votes
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Fake!
June 10, 2021

I purchased a pair of Versace sunglasses & they are fake! Never buying from this site again

Date of experience: May 10, 2021
dev o. Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear about your authenticity concerns regarding your order. Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas. I am happy to see you are working with our Returns team and filed a misrepresentation claim for this item.

If there's anything else you need in the meantime, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Maryland
1 review
0 helpful votes
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Great Product & Quick Delivery
May 11, 2021

My shoes look just like the picture and quick delivery.

Date of experience: May 10, 2021
Michigan
1 review
0 helpful votes
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Shoes are too small
June 10, 2021

I have another pair of Louboutin shoes that are size 39 1/2 and they fit comfortably - this pair does not fit. I realize that this is not the seller's fault, but I have to return them.

They arrived in a Priority mail box - each shoes stuffed in a Priority mail envelope - no shoe box, no tissue paper, no dust bag. Disappointed at this price point that this was not packaged better.

Date of experience: May 10, 2021
dev o. Tradesy Rep
over a year old

Hi Carole,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I am so sorry about the condition of the packaging for the Louboutin shoes! We encourage sellers to appropriately and safely package their items - I am so sorry this was not the case! I am happy to see you are working with our Returns team to process a return.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Great product but very slow shipping.
June 10, 2021
Updated review

Shipping stated that I would receive my item May 4-7, but I didn't receive it until May 10th. It was disappointing since I was supposed to get it in time for Mother's Day and didn't.

Date of experience: May 10, 2021
dev o. Tradesy Rep
over a year old

Hi Kate,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order- especially if it was a gift! Do know that we give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

In the future, if at any point you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.

We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!


Great product but very slow shipping.
June 10, 2021
Previous review

Shipping stated that I would receive my item May 4-7, but I didn't receive it until May 10th. It was disappointing since I was supposed to get it in time for Mother's Day and didn't.

Date of experience: May 10, 2021
New Jersey
2 reviews
0 helpful votes
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Fast delivery
May 11, 2021
Updated review

Get merchandise and get prices and my item is practically new

Date of experience: May 10, 2021

Get merchandise and get prices
May 6, 2021
Previous review

Get merchandise and get prices

Date of experience: May 6, 2021
Texas
1 review
0 helpful votes
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Item arrived as expected
May 11, 2021

Item was packaged well and arrived without any issues

Date of experience: May 10, 2021
Mississippi
1 review
0 helpful votes
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Perfection
May 11, 2021

Thank you so much! What a beauty It's better then the picture, fast shipping and came nicely packaged! Appreciate this!

Date of experience: May 10, 2021
Washington
1 review
0 helpful votes
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Chloe espadrilles
May 11, 2021

Excellent & thank you package was great & on time I love my shoes

Date of experience: May 10, 2021
Massachusetts
1 review
0 helpful votes
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Awesome!
May 10, 2021

She gave me a thank you card w some extra gifts! Package came on time

Date of experience: May 10, 2021
Louisiana
1 review
0 helpful votes
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Accurate & Satisfied
May 10, 2021

I was looking for a pair of comfortable black wedges and stumbled upon these like new ones from a brand I was familiar with. They appeared to be in such great condition, so I went ahead with the purchase. They are exactly as pictured with no signs of wear. Shipping was swift. I'm completely satisfied!

Date of experience: May 10, 2021
Massachusetts
1 review
0 helpful votes
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Louis Vuitton
May 10, 2021

Great experience with seller. Quick to ship. Bag as indicated.

Date of experience: May 10, 2021
Florida
2 reviews
0 helpful votes
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Found what I wanted
May 10, 2021

Easy and seamless. Can't stand sites with worthless search functions.

Date of experience: May 10, 2021
California
1 review
0 helpful votes
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Love my shoes!
May 10, 2021

Shoes wer shipped quickly and arrived as described. Looking forward to wearing them!

Date of experience: May 10, 2021
California
1 review
0 helpful votes
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Great!
May 10, 2021

It was great so far! So fast and efficient. Thank you!

Date of experience: May 10, 2021
Florida
1 review
0 helpful votes
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Fabulous Buy!
May 10, 2021

Bought the shoes on a Friday and they were on my doorstep by noon Monday!

Super responsive seller and the shoes are amazing! I will definitely shop this seller again!

Date of experience: May 10, 2021
North Carolina
1 review
0 helpful votes
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Great customer service
May 10, 2021

I ordered the wrong glasses. Contacted seller to fix order and it was done with no problem. Shipping was fast! Highly satisfied shopper.

Date of experience: May 10, 2021
Texas
2 reviews
0 helpful votes
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Frye purchase
May 10, 2021

The transaction was seamless, top to bottom. Love the shoes

Date of experience: May 10, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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