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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Item was just as described. Hassle free, fast and easy to do business with. I would definitely purchase from this seller again.
The site was very easy to use. The shipping took longer than expected. But it did have to ship from Japan to Tradesy and then to me. The shipping time was disclosed on the listing. I didn't know the Japan part until after purchase/ seller email. The product was as described. Very pristine. Stiff like new/very little wear.
Nice dress in a Great condition. Shipping was fast and overall good experience
I have another pair of Louboutin shoes that are size 39 1/2 and they fit comfortably - this pair does not fit. I realize that this is not the seller's fault, but I have to return them.
They arrived in a Priority mail box - each shoes stuffed in a Priority mail envelope - no shoe box, no tissue paper, no dust bag. Disappointed at this price point that this was not packaged better.
Hi Carole,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so sorry about the condition of the packaging for the Louboutin shoes! We encourage sellers to appropriately and safely package their items - I am so sorry this was not the case! I am happy to see you are working with our Returns team to process a return.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Shipping stated that I would receive my item May 4-7, but I didn't receive it until May 10th. It was disappointing since I was supposed to get it in time for Mother's Day and didn't.
Hi Kate,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order- especially if it was a gift! Do know that we give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
In the future, if at any point you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Shipping stated that I would receive my item May 4-7, but I didn't receive it until May 10th. It was disappointing since I was supposed to get it in time for Mother's Day and didn't.
Get merchandise and get prices and my item is practically new
Thank you so much! What a beauty It's better then the picture, fast shipping and came nicely packaged! Appreciate this!
Excellent & thank you package was great & on time I love my shoes
I was looking for a pair of comfortable black wedges and stumbled upon these like new ones from a brand I was familiar with. They appeared to be in such great condition, so I went ahead with the purchase. They are exactly as pictured with no signs of wear. Shipping was swift. I'm completely satisfied!
Great experience with seller. Quick to ship. Bag as indicated.
Easy and seamless. Can't stand sites with worthless search functions.
Shoes wer shipped quickly and arrived as described. Looking forward to wearing them!
Bought the shoes on a Friday and they were on my doorstep by noon Monday!
Super responsive seller and the shoes are amazing! I will definitely shop this seller again!
I ordered the wrong glasses. Contacted seller to fix order and it was done with no problem. Shipping was fast! Highly satisfied shopper.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about your authenticity concerns regarding your order. Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas. I am happy to see you are working with our Returns team and filed a misrepresentation claim for this item.
If there's anything else you need in the meantime, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!