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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Fast Shipping!
June 2, 2021

Item was just as pictured. Great transaction! This was a great anniversary present.

Date of experience: June 2, 2021
Georgia
1 review
0 helpful votes
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Raen
June 2, 2021

Excellent! Megan was very friendly and shipped the item on time!

Date of experience: June 2, 2021
New York
1 review
0 helpful votes
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Review
June 2, 2021

It is great! Good experience. Well done. Yay
I don't know what else to say. I received them and they were what I wanted.

Thanks!

Date of experience: June 2, 2021
Minnesota
1 review
0 helpful votes
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Great buy
June 2, 2021

My item was exactly as described. I'm satisfied with purchase. The website was fairly easy to navigate and my stuff was mailed promptly.

Date of experience: June 2, 2021
Georgia
1 review
0 helpful votes
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Nice bag
June 2, 2021

Tradesy has been a good experience for me. Happy with my purchase! Thank you!

Date of experience: June 2, 2021
Illinois
1 review
0 helpful votes
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Balenciaga hourglass tote
June 2, 2021

Great experience shipping was fast the sender was on it and responded very quickly to whatever concerns I had overall great experience

Date of experience: June 2, 2021
North Carolina
2 reviews
0 helpful votes
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Superior Customer Service...
June 2, 2021
Updated review

Delightful customer service: Seller charmingly accommodating... packaging lovely

Date of experience: June 2, 2021

Delightful customer service
May 27, 2021
Previous review

Delightful customer service

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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As advertised
June 2, 2021

I received the item in good time and it was exactly as described.

Date of experience: June 2, 2021
Texas
1 review
0 helpful votes
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Great
June 2, 2021

Shoes arrived quickly and great condition. Just as advertised

Date of experience: June 2, 2021
Michigan
2 reviews
0 helpful votes
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I will definitely purchase from here again, my bag is beautiful

Date of experience: June 2, 2021
North Carolina
1 review
0 helpful votes
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Bella
July 2, 2021

I buy and sell on Tradesy. Twice my merchandise was purchased before a holiday, twice the purchase was returned after the holiday. Meaning my items were worn and returned. My purchase experience has been better. Only recently have I encountered non-authentic merchandise. And once an item wasn't as described and I have purchased several items so that's not so bad. I really don't know if I will continue to sell on Tradesy do to my poor experience as a seller but hopefully things will change. Maybe a days turn around on purchased then returned items is feasible instead allowing days before return of an item.

Date of experience: June 2, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I can completely understand your stance on our return policy - While this is currently our policy, I will be sure to share your feedback with our team here. We're always looking for ways to improve, I will do my best to advocate for our users.

Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior.

If you need assistance with a returned item please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Panama
1 review
0 helpful votes
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Amazing store!
June 1, 2021

Tradesy has an extensive items portfolio where you can find all the brands that you love. Excellent customer service, platform support, security on your transactions and good promotions. I always have had an excellent experience shopping through Tradesy.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Happy to receive order
June 1, 2021

Shoes arrived in perfect condition. Cannot wait to wear these classic slingbacks

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Not accurate description
July 1, 2021

I felt mislead when looking at the pictures- thought the purse would be much bigger- this was a gift to replace one of my moms favorite purses that she used until the straps blew out.
Super disappointed I spent $50 bucks on a purse that looked much bigger in the picture and it can't even hold a Coca Cola can

Date of experience: May 31, 2021
dev o. — Tradesy Rep
over a year old

Hi April,

I hope you are staying healthy and well. I just wanted to connect with regarding your recent feedback.

I am so beyond sorry the item was not in the size you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

Do know that if a Final Sale item you purchase is misrepresented by the seller, you can absolutely submit a Misrepresentation Claim within 4 days of delivery to be eligible for a refund.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

California
2 reviews
0 helpful votes
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Love all the products I bought so far, delivery always on time on what they promise, Product comes on how they exactly describe. Thank You Tradesy.

Date of experience: May 31, 2021
Alabama
1 review
0 helpful votes
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Worried About Slow Delivery
May 31, 2021

Timing was critical regarding delivery to me in MT. This was my first high end purchase & delay made me doubt my decision.
However, after reaching out to the Tradesy help staff, fears were elevated!
Received purchase and could not be MORE pleased!

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Great item and quick shipping!
May 31, 2021

Thank you for the quick shipping and good description of hte purse.

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Nice fit
May 31, 2021

Fits well. I was nervous since I never done and trusted any online shops but it proved me wrong. I can trust but have to review it first carefully.

Date of experience: May 30, 2021
Colorado
1 review
0 helpful votes
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Good quality
May 30, 2021

Faster than i expected
Faster than i expected
Faster than i expected

Date of experience: May 30, 2021
Colorado
1 review
0 helpful votes
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Dress
May 30, 2021

Exceptional delivery time. Item was very clean and no snags

Date of experience: May 30, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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