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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Seller Integrity
June 29, 2021

3662marina (seller) failed to mention that the left shoe has a prominent mark embedded in the toe area of the shoe. The mark is permanent and can not be removed. For the price paid, I expected a better product. When I informed her of this issue she claimed she had no idea. Her claim did not seem genuine as there is no way she could not package the shoe without seeing the mark. She also seemed very nonchalant regarding my disappointment. I am upset because I ordered these shoes for my wedding anniversary and because of the short return window policy, there is nothing I can do to receive satisfaction from this purchase. I'm not sure if 3662marina is a seller with integrity, after this experience, her character seems questionable.

Date of experience: May 30, 2021
dev o. Tradesy Rep
over a year old

Hi Lynn,

I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.

We are so incredibly sorry this has been your experience with Tradesy and one of our sellers. I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery.

It is such a huge inconvenience to spend the time it takes to find the right item only to have it arrive and discover it is not in the condition you expected - especially since it was for such a special day. While it is a challenge to prevent situations like this from happening, that is why we have our return policy in place.

I do understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. While this is our policy, I will be sure to share your feedback with our Returns Team - we're always looking for ways to streamline and improve our processes.

We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Illinois
2 reviews
0 helpful votes
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FAST
May 30, 2021
Updated review

Quick and easy! And the package came in an incognito box which was perfect! And shipping was less than four days! My prime account Amazon isn't this fast!

Date of experience: May 30, 2021

Quick and easy!
May 25, 2021
Previous review

Quick and easy!

Date of experience: May 25, 2021
Florida
1 review
0 helpful votes
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Lucky finds
May 30, 2021

Love that i found my size, thought this style was sold out

Date of experience: May 30, 2021
California
2 reviews
0 helpful votes
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Great
May 30, 2021

My purchase was what I expected. Good price too! I will use this site again

Date of experience: May 30, 2021
Texas
2 reviews
1 helpful vote
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Balenciaga
May 29, 2021

Great shopping experience the purse is in good condition

Date of experience: May 29, 2021
New York
1 review
0 helpful votes
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Gucci makeup bag
May 29, 2021

Fast delivery …… more scratches inside than seen on the site …. But over all I will use it and enjoy it

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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Arrived quickly
May 29, 2021

Love the LV key pouch. Just as described and exactly what I was looking for.

Date of experience: May 28, 2021
Washington
1 review
0 helpful votes
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Not what I ordered
May 29, 2021
Updated review

Was sent something totally different from the picture and item number that was on the site.

Date of experience: May 28, 2021

I enjoy shopping here for quality and fast service
May 19, 2021
Previous review

I enjoy shopping here for quality and fast service

Date of experience: May 19, 2021
Minnesota
1 review
0 helpful votes
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Ted Baker Skirt
May 29, 2021

It was very easy and I received the product in a relatively short timeframe

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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Great price, lovely item.
May 29, 2021

The handbag was in near perfect condition, and I was very pleased with the price.

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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Totally worth it!
May 29, 2021

This was easy and the quality control is great! I'm so happy I have an online place to shop premium designer consignment items!

Date of experience: May 28, 2021
New Jersey
1 review
0 helpful votes
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Burberry cosmetic bag
May 29, 2021

Very happy with my purchase. Easy transaction. Would recommend and buy from this seller again.

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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Amazing color, fabric and fit!
May 29, 2021

I ordered this blazer for an internship and it fits perfectly, doesn't smell weird, literally smells brand new and unused. Shipping was very fast! Absolute closet staple!

Date of experience: May 28, 2021
New York
1 review
0 helpful votes
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Kate Spade Boots
May 29, 2021

Outstanding transaction from start to finish. I was nervous about using a new website but decided the boots were worth the risk and placed the order. I received them today and couldn't be happier. Very smooth process.

Date of experience: May 28, 2021
New York
1 review
0 helpful votes
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My experience was very smooth and easy. Easy to order, shipment was fast and the packaging and presentation of the bag was excellent.

Date of experience: May 28, 2021
New York
1 review
0 helpful votes
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Had been looking for a unique hard-to-find Coach butterfly bag charm and of course found the perfect one on Tradesy! Yay!

Date of experience: May 28, 2021
Virginia
1 review
0 helpful votes
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Beautiful Bleu
May 28, 2021

Shipping was fast and my dress is beautiful. The sizing is perfect and I will shop withthis seller again.

Date of experience: May 28, 2021
Georgia
1 review
0 helpful votes
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Great service
May 28, 2021

Seller was on point with fast delivery service, I'm very happy with my purchase

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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Perfect
May 28, 2021

I love my watch everything was exactly how it looked in the picture! Adam is wonderful.

Date of experience: May 28, 2021
Texas
1 review
0 helpful votes
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Beautiful Cartier love necklace
May 28, 2021

Great transaction. Thank you
Fast shipping and nicely packaged. I will buy from again.

Date of experience: May 28, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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