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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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3662marina (seller) failed to mention that the left shoe has a prominent mark embedded in the toe area of the shoe. The mark is permanent and can not be removed. For the price paid, I expected a better product. When I informed her of this issue she claimed she had no idea. Her claim did not seem genuine as there is no way she could not package the shoe without seeing the mark. She also seemed very nonchalant regarding my disappointment. I am upset because I ordered these shoes for my wedding anniversary and because of the short return window policy, there is nothing I can do to receive satisfaction from this purchase. I'm not sure if 3662marina is a seller with integrity, after this experience, her character seems questionable.
Quick and easy! And the package came in an incognito box which was perfect! And shipping was less than four days! My prime account Amazon isn't this fast!
Fast delivery …… more scratches inside than seen on the site …. But over all I will use it and enjoy it
Love the LV key pouch. Just as described and exactly what I was looking for.
Was sent something totally different from the picture and item number that was on the site.
I enjoy shopping here for quality and fast service
It was very easy and I received the product in a relatively short timeframe
The handbag was in near perfect condition, and I was very pleased with the price.
This was easy and the quality control is great! I'm so happy I have an online place to shop premium designer consignment items!
Very happy with my purchase. Easy transaction. Would recommend and buy from this seller again.
I ordered this blazer for an internship and it fits perfectly, doesn't smell weird, literally smells brand new and unused. Shipping was very fast! Absolute closet staple!
Outstanding transaction from start to finish. I was nervous about using a new website but decided the boots were worth the risk and placed the order. I received them today and couldn't be happier. Very smooth process.
My experience was very smooth and easy. Easy to order, shipment was fast and the packaging and presentation of the bag was excellent.
Had been looking for a unique hard-to-find Coach butterfly bag charm and of course found the perfect one on Tradesy! Yay!
Shipping was fast and my dress is beautiful. The sizing is perfect and I will shop withthis seller again.
Seller was on point with fast delivery service, I'm very happy with my purchase
Great transaction. Thank you
Fast shipping and nicely packaged. I will buy from again.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Lynn,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
We are so incredibly sorry this has been your experience with Tradesy and one of our sellers. I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery.
It is such a huge inconvenience to spend the time it takes to find the right item only to have it arrive and discover it is not in the condition you expected - especially since it was for such a special day. While it is a challenge to prevent situations like this from happening, that is why we have our return policy in place.
I do understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. While this is our policy, I will be sure to share your feedback with our Returns Team - we're always looking for ways to streamline and improve our processes.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!