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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Good
June 2, 2021

Overall good but the zipper had distressing and the box had a big hole when it got here.

Date of experience: June 2, 2021
Georgia
4 reviews
0 helpful votes
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Top notch
June 2, 2021

Great experience on Tradesy. Very nice and friendly seller. Overly happy with the garment

Date of experience: June 2, 2021
New Jersey
1 review
0 helpful votes
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I have been satisfied will most of my purchases from this site. Once there was a misrepresentation issue with an item and Tradesy took care of it right away. Otherwise the rest of my purchases have all been in brand new condition with tags attached exactly as advertised. Happy I found this site, found 1 item I could find nowhere else.

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Great e-commerce full of trendy items and vintage treasures.

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Item came quickly with no problem
But I also had Another order that I was looking for that hasn't reach yet very concerned

Date of experience: June 2, 2021
dev o. — Tradesy Rep
over a year old

Hi Brian,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you'd like an update on your order that hasn't arrived yet, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

California
1 review
0 helpful votes
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LV wallet
June 2, 2021

It's was fine. And I would purchase from her again.

Date of experience: June 2, 2021
Alaska
1 review
0 helpful votes
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Arrived as described
June 2, 2021

Great experience! Love what I ordered and it arrived very quickly.

Date of experience: June 2, 2021
Ohio
2 reviews
0 helpful votes
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Some people told me not to shop with you all but I had a great experience and I will chat with you again and again

Date of experience: June 2, 2021
West Virginia
1 review
0 helpful votes
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Great Items to select from.
June 2, 2021

Shipping took longer than expected but loved the item.

Date of experience: June 2, 2021
Texas
2 reviews
0 helpful votes
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Fast shipping
June 2, 2021

Thank you so much the dress it's beautiful! A small tear at the bottom of the zipper but I will be taking it to the tailor today to get it fixed. Can't wait to wear it!

Date of experience: June 2, 2021
New Jersey
1 review
0 helpful votes
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Love it.
June 2, 2021

Everything is as described and speedy shipping! Thank you so much!

Date of experience: June 2, 2021
South Dakota
1 review
0 helpful votes
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Great service
June 2, 2021

Received my item very quickly and it was exactly what I was expecting it to be!

Date of experience: June 2, 2021
Florida
1 review
0 helpful votes
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Hudson jeans
June 2, 2021

Great. Delivery was prompt. Product was exactly what I was hoping it to be. Very satisfied.

Date of experience: June 2, 2021
Texas
1 review
0 helpful votes
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Received
June 2, 2021

Great experience. Received earlier than expected date.

Date of experience: June 2, 2021
South Carolina
1 review
0 helpful votes
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Bag
July 2, 2021

The bag was dirty inside. I had to clean and spray freshener. The seller could have taken the time to clean prior to shipping. However, the bag was in good shape

Date of experience: June 2, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I am so incredibly sorry the item you received wasn't in the condition you were expecting. I know that must have been disappointing.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery.

We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to reach out to us. We want to do anything we can to make each experience worthy of your best possible rating!

Washington
1 review
0 helpful votes
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Alexander wang heels
June 2, 2021

Love my shoes! Just as described, perfect! Fast shipping and super easy to deal with.

Date of experience: June 2, 2021
Pennsylvania
1 review
0 helpful votes
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Louis purse strap
June 2, 2021

Nice strap. Seller was very quick to answer all my questions

Date of experience: June 2, 2021
Maryland
1 review
0 helpful votes
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Very Fast delivery, happy with my purchase. I will definitely order again.

Date of experience: June 2, 2021
Kentucky
1 review
0 helpful votes
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Summer Handbag
June 2, 2021

Easy to order, great price, timely arrival. Here are 7 more characters

Date of experience: June 2, 2021
New York
2 reviews
0 helpful votes
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Return
July 2, 2021

I'm trying to return the dress which is too small and Tradesy makes it veery difficult. I will never shop at Tradesy again.

Date of experience: June 2, 2021
dev o. — Tradesy Rep
over a year old

Hi Jenny,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

Regarding returns, I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe.

While this is currently our policy, I will be sure to share your feedback with our product team here. We're always looking for ways to improve.

If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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