Touch of ModernReviews 254

I bought a watch from them and had no problems until the battery died. Since my jeweler couldn't change the battery, I wrote to the company and they said to send the watch back, even providing a return authorization. After many weeks of not hearing from them or seeing my watch, I started attempting to contact them (they did not reply to emails and it was impossible to reach them by phone). Eventually they did respond, sending my watch back, unfortunately in the same shape they received it... not working. Repeated attempts to contact them yielded no results and what I am left with is the world's most expensive "throwaway watch." It's unfortunate because there are so many items that I wanted to buy from them and, although I'll admit that most of them are out of my price range, I had and would have continued to purchase those items that I could afford. However, they've left a bad taste in my mouth and I would certainly not recommend them.

Touch of Modern is a cool app to watch new cool products. But once you go crazy and decide to buy something from them expect to have your order extremely late or absolutely wrong items. I'm one of those people who got crazy and bought something from Touch of Modern and one order was 2 Medium shirts instead got 2 Small shirts. Another order was a magnet to hold your phone in the car, this one I received it after exactly a month. And when you try to contact Customer Service you will get the exact message shown below.
"We do not keep a lot of merchandise in stock at our warehouse. Cutting out warehousing costs gives us the ability to have these great prices and affords people the discounts they see for all our products.
Once the sale has ended we then place an order with the designer. Sometimes these items are made when we place our order and sometimes they are ready to be shipped out. Then once the items are on their way to us, we then ship to you."

These people are scammers. I ordered something and received totally something else. When I emailed them back they told me that they are out of stock and can offer me store credit, so I can buy something else that is probably not what I'll receive. While I can still go and order the same thing online. If it's was out of stock, why would I be able to buy it again 4 weeks after I placed my order and received it. They depend on your laziness to just accept what they've sent.
And when you have any concern expect to wait 5 days before you get a response. They are too busy sending out email blasts but they don't care when there's an issue.

Terrible customer service, especially after they screwed up the whole order. They are slow in shipping, slow in fixing their screw ups, and slow in response. I had to force them to send the correct items, by disputing the charge, otherwise they would never had corrected their own mistakes. Shameful business ethics. I would not recommend them to anyone, and would advise anyone that values their time and money, to go somewhere else to do business.

I ordered a pair of shoes from this sham of a company at the beginning of January. Since have been waiting patiently to have these shoes delivered. I called them over a week ago and they tell me that do to a labeling issue the package would be delayed. It's been a week since they said that and I've yet to receive any evidence that my package been sent, other than a tracking number that links to a package that was supposedly delivered on Feb 2nd.

They tell me that this will be updated once the package is passed on to Cnada Post - But I'm not confident this will happen. As a 'sorry' touch of modern has offered me 15 dollars off the price of delivery which was a total of 30 dollars. So, ToMo has offered me a savings of less than 5% of the total price of the shoes for my frustration. At this point, I don't even care if the shoes come, the experience has been beyond frustrating and this will be the first and last time I trust or order anything from touch of modern. App has been deleted!