Touch of ModernReviews 254

I ordered 4 items from this website Touch of Modern over THREE MONTHS AGO and only received one of the four! The one I received came in a damaged box without any instructions. Useless! I'm still waiting on the shoes and Bluetooth umbrella I ordered 3 months ago! They keep telling me shipping times are all different for their products'. Well judging from the reviews EVERYONE is complaining about super slow shipping and/or never receiving the items ordered.

I ordered a garmin pro 6 solar and received a garmin instict instead
Contacted TOM and they washed there hands if it
The ither use incompetent supplier if dishonest
Suppliers
Please if you don't want to be scamed do not use
This company because they are cheaper as you will
Be sorry in long run
I am out of pocket by 800 plus dollars

After, reading all the horrible reviews I was compelled to write a good one. I have ordered from from ToMO many times and all of their products are amazing the hand carve chess set was by far the best Christmas gift given in my entire life. I also was given store credit for a pair of shoes that didn't fit my husband even pass the 7 days. Yes, customer service via email was a pain and needs improvement for sure but in the end I received the credit. The only reason why I gave a 4 star and not 5 is because the company needs to get under logistics. The product can take months to get.

They men's shirt as a gift and it arrived without any packing slip. Of course it was too small so it is not well-made. Trying to return it has been a nightmare. Emailed customer service with my order number asking how one would return an item if there was no packing slip enclosed and I immediately got an email back asking for the order number! Provided it again only to get an email back sometime later from another customer service agent who asked me why I was returning the item. After emailing back again that the item was too small and did not fit properly I have yet to hear back from them. It's a waste of money to order anything off of this site. Never again! Buyer beware, you are using a site that is not customer oriented nor does it provide quality products. If you choose to shop there then consider your hard earned money as a donation to a for profit organization.

I had the WORSE experience this past Christmas. Just so everyone knows, ToM is simply a third-party shipper who purchases items out of other company's warehouses. Their return policy really isn't. Their customer service isn't either. The product descriptions are deceiving and after waiting for up to two months for your order to be shipped from China (or who knows overseas!)... they give you all of 7 days to return it (that includes shipping it back... which... do the math!) I do NOT recommend this faux store front or the substandard products they "represent" in their advertising!

I bought two magnetic key holders from them and when they came in they were two different colors and one wasn't magnetic. No big deal right? Call them and let them know and they'll make it right. Wrong! They said they could not help me and they could not give me my money back they wanted to give me store credit after I told them I didn't want to do business with them ever again!

Touch of Modern is the worst online company with which I have dealt. I ordered a Handy Gym from them that turned out to be a literal nightmare. After waiting an interminable amount of time to receive it, the item was received defective. I initially just wanted to return it to be repaired or replaced. I contacted T of M's "VIP Customer Service," which I later determined the name had to be a joke, because I wasn't hardly treated like a VIP. Instead, I was treated as if I were stupid and didn't know how to operate the product. I might add that I have a JD and LLM degree. I was given the run around for almost three months. When I asked for a return authorization, they said that I had to go to Handy Gym. When I contacted Handy Gym, they said I had to go to T of M.
I finally disputed the charge with my credit card company who credited the purchase price back to me. I then gave T of M a deadline to send me a RMA or I was going to dispose of the item. The next day I received the RMA. If T of M had done this three months earlier, I would not be writing this.
Note—I discovered that the merchandise on T of M can usually be found elsewhere at a lower price with much better customer service.

Be very wary of any item you purchase online with them, first of all the bulk order for savings is a crock since I will have waited almost 2 weeks for sunglasses I purchased from them for $130 which I found on eBay exact same pair brand new with 4 day free shipping for $79. Be very very careful when purchasing anything from them and make sure to research these amazing deals online first as I am 100% sure you will find the exact same item for less.

I purchased a watch one color and received one another and on top of that the sale was final so I was unable to return what a " RIP OFF "!

So called "Stunning damascus steel" but in reality you'll receive the rusted and defective knives. I bought a knife as a gift and was so excited, but then. I got the package, opened the box, and the knife is dull like it just came from the garbage. The tip was broken and knife was full of rust. It seems like they are selling their unsold stock. I am really disappointed. If I could give 0 star I would. The knife brand was cazadores knives.
Not recommended.

It's 2021 and their purchase/ return policy is aweful, anti customer and really not on par with competitors.
Avoid if all possible!

Advertised a metal butane. 357 replica pistol lighter. Upon receipt the thing did not work and it was almost all plastic. The function of it was defective unable to pull the trigger to light it. Found it was jammed up. I was able to unscrew and reassemble it to get it working again. Upon filling it with butane and letting it rest. First click nothing. Click click click nothing. Yep as expected $40 dust collector I could have purchased at a bodega for $6.99. Was a great representation of a gift idea for a gun collector, upon receipt was an insult of my intelligence. Can't be returned it has butane in it now! SOL!

I ordered something November 2020. I was promised to receive the item in time for Christmas. Did not receive item, unable to reach a person for order update, received no emails. I was left hanging with no information whatsoever. Terrible terrible experience!

Don't ever think about buying anything from these charlatans! While the items they display are dazzling, their service and response is anything but stellar. Trying to get them to respond is at best, lip service. As you can see with the attached picture, there was a reason to ask questions. With three different responders and zero results. You be the judge. It has been months since this happened of which the product was late in arriving and I am still waiting for a return authorization. But be warned, you are better off playing the roulette wheel at the casino with a blindfold over your eyes. P.S. I wanted to add a photo of the damaged product, but this site wants me to be a verified customer by showing a receipt? That is why I am making this review.

I shop a lot online and TOM is about the worst experience I've had. Would choose anyone else to order from. Otherwise, just expect frustration and you won't be surprised!?! Good luck!

This company uses this return policy to sell defective units. Even if the product is defective they still will not take back the product. I don't think anyone should purchase anything from this company.

I know, I know you have heard the stories before but at One point you probably would have seen a 5 star review here but this Company is on the decline and has been for a long time. I have been shopping this website probably since it's inception and initially, my experience was positive. It started first more then 5 years ago when I ordered a clock, it came smashed. They made me jump through hoops and video record the box and damage to get a refund. Then I ordered an expensive watch. Advertised as New, the watch was beat up and used. It was so frustrating but I sent it back and they refunded me my money but only after a small fight. I continued to buy from here, small items as they have some fun stuff to find. Now recently I ordered a watch, arrived 3 weeks late. Even with covid it took over 6 weeks to arrive, much much too long as they stated 2-3 weeks. Wait, gets better, I get the watch and it is defective right out of the box. I contact them via email because you CANT Call them, NO Number. They tell me basically Im lying and I don't know who to use the watch. I return it for them to "see if I am correct" about the watch. Now 3 weeks later, No return email or contact. They have my money and my defective watch. Who know what they will do? This is not how you do business, how they are still in business is a surprise but I implore you, use the website to find some great items but just go buy it locally, at the MFR website, Ebay, Amazon or anywhere else. Otherwise be prepared for frustration and disappointment. Good Luck TOM!

I ordered from them and they offered payment via Sezzle. Even so it was a small amount - $89 - why not. I sure regret this now. Sezzle has already deducted the 1st payment and is ready to do the 2nd one in a couple of days even so I never received the merchandise I ordered nor can "Touch of Modern" even give an estimated shipping date. Both companies just answer with canned messages. Total rip off