Touch of ModernReviews 254

I requested a refund for 2 of the 4 products. To be fair we loved the other 2 products, HOWEVER they would not issue me a refund on a lotus flower 3-D light for $49.99 and another soap dispenser for $69.99 that drips! I had to call my bank Wells Fargo and they are going after them with disputed charges. Hopefully we wil get satisfaction from my bank. DO NOT order from this SCAM company. BTW, they sent me a pre-printed email, no phone number, to read they they said F/U... WOW Really?!

After 20+ items I've purchased over the years I would safely say 50% of it was garbage. I think the fact that they don't allow customer reviews on the site is very telling. Essentially this is a place for you to buy an item you already know and researched. If you're looking for a gift this isn't a good site partly because the shipment timeframe is very unpredictable. I have to mention that the customer support, service, and returns have gotten better. But even then, you'll only get a store credit.

Beware when ordering from this company. They do not make it clear which items are non-refundable. It seems you can get a lot of their items at other sites for 1/3 the cost. They are good at somehow hiding their rather poor reviews when you search for them on the internet, so I assume they are quite tech savvy but I find they don't care about their customers very much, just about their profits. Eventually those will disappear as word will get out.
My experience is that I bought a wallet that despite my best efforts could not be delivered in time for an event. I asked to cancel the order and they refused, stating the item was on sale and therefore non-refundable. However, they did not even have the item, but needed to order it themselves and were waiting for the sale to finish before placing their order. They could have easily canceled my order before their "sale" ended. By the way, I paid over $40, then found the same wallet at Walmart for $12. Their image is cool, their philosophy is not.

I ordered 2 LED floor lamps from this company on 10/25/2020. The total price with shipping was $ 212.08, that was immediately charged to my CC. The expected shipping time was 5-7 weeks. The last day of the 7 weeks was 12/13/20 and the items have not arrived. On the 15th I contacted them, and requested a full refund.
Their response was that I cannot cancel, because it was a final sale, and they have already processed the order. They attached a generic FedEx tracking label, that clearly shows that the items have not even been picked up by FedEx today, on the 16th.
This company really smells like scam. Stay away!

I made the mistake of ordering a Canada Goose coat offered for sale by Touch or Modern. They advertised it. I ordered it. They accepted my order and IMMEDIATELY charged my credit card the full price of the coat, even though they did not have it in stock and had not shipped it. Approximately a month later, still no shipment, they still had my money and they sent me an email saying their vender did not have them and they could not honor their contract to deliver. They said they would refund my money. I felt that they were at best negligent in offering the item for sale when they really did not have it and that they acted unprofessionally in charging my credit card, keeping the money for over a month and then simply saying they would return the money. I suspect that this may be a scam to get the use of people's money for a month or so. While I recognize that is not a big hit as a one off, if that is what they are doing to lots of people, those small amounts add up ultimately to significant dollars.

I contacted them and gave them the opportunity to fix they problem appropriately by providing me with a comparable coat for the same cost. They refused to do that. Their position was that they could do nothing; an obvious lie. They can but choose not to. I STRONGLY recommend that you not deal with this company as a result of their unprofessional response to the problem that they created due to their incompetence and/or negligence.

Not sure if it made a difference that I am a senior. Actually not sure they knew that. But that I am a senior only makes it worse.,

I've bought several things from this company. Probably like 15 or 20 orders. The clothing I've bought from them, I really liked. But I've also bought several watches. And these watches were not cheap, ranging from around $250-$3300. I've had problems with almost every watch. There's a reason that these watches are heavily discounted. There's almost always something that doesn't work quite right on the watch. And you can't get your money back, or even cancel the order once it's been placed, even if it was 10 seconds before.

Sounds awesome and fun novelty. Ordered 5,1 for me $42 and 4 for my kids and nephews $20/each. All garbage!

The one for me (ghost hunter) will not even load a toothpick into the guide. I'm at least going to drill it out and make it work. The others (bowman) only shoot a toothpick a wobbly 3-4 feet max, not the meters as advertised. On these I can cut some add'l steel to make them stronger, but why should I have to fix their garbage. Stay away!

In asking for a refund and return label (as any reputable company would allow), their response was "The items purchased in Order #xxxxxxxxxxx are Final sale, not eligible for return or cancellation - this is specified on the product page prior to the purchase."

Bought a tie early July, i knew it could take from 3 to 5 weeks to ship but still went for it... On the 6th week, i reached out to touch of modern to have a status update, not sure is this is some type of drop shipping or else, but the customer service agent told me that my parcel was stuck for custom clearance and that once they receive it at their facility, it will be ship to me. 2 days later i received an email from them telling me that their supplier could not fulfill my order, without any explanation... after almost 7 weeks. If stuck in customs for clearance, it means to me that it was ship, unless it was a lie and they try to win some time, waiting for their supplier to confirm.
I am very disappointed by the service, when selling online, delivery is key and waiting over 7 weeks to get an updated is pretty bad
People do not buy from them, by sourcing the product you are interested in yourself, you can probably get it faster than going through them.

A charge showed up on my cc recently for a purchase I do not recall making several weeks ago. They have no phone number so used email to attempt to resolve. I shared the appropriated banking transaction information with them and denied making the purchase. I requested they provide appropriated documentation for the purchase or return the funds. To date, they have done neither. My next step is the Better Business Bureau in their location.

I have bought some good products, and some I really like from Touch of Modern, and some I am greatly disappointed with. Overall I am giving only a 2 star because the food products are over presented, overpriced and not-so-good. And when I told them they i was greatly disappointment they only offered a less than realistic store credit. I still occasionally buy from them, but ALWAYS research the product for yourself first and don't buy the hype... and don't but the food (except Sea Bear Salmon) I have been a Sea Bear client for years and saw them recently on Touch.

Purchased a damascus knife from touch of modern and this was the worst purchase of my life. Touch of modern and their vendors are looting their customers by selling cheap & damaged products. Knife come with totally damaged handle and blade was rusted. Totally Unusable. It would be great for hanging on the wall, But that's it. I was not expecting this from a company which is famous for their unique and special products.
Don't buy anything from Touch Of Modern and Deer custom.

I've ordered three items from this company: all were of very poor quality and/or do not function as advertised.

I ordered two pictures and a mask that is supposed to filter air particulate down to one micron in size:

A) The two pictures arrived and look like something you would purchase in a dollar store.

B) The "respirator" mask is even more of a problem. Because Touch of Modern was taking a long time to fill the order for the filtration mask I ordered one directly from the manufacturer and received it before Touch of Modern has even provided an update that the item is ready to ship (I received the mask a week ago from the manufacturer, Touch of Modern still indicates that it is waiting to ship their order). The mask is absolute crap and was ~ $80 with tax. The manufacturer claims it filters particulate down to 0.1 micron, yet I could not obtain a decent seal on the mask. I performed a fit test using isoamyl acetate (otherwise known as banana oil). I immediately had a strong smell and taste of the banana oil indicating absolutely no protection was provided by this device. Absolute garbage. I tried adjusting the mask - it simply does not provide protection as advertised (I am a registered nurse who uses other masks that do not have this issue). I cannot cancel the order I placed on the Touch of Modern website even though it still has not shipped and they will not accept a return of this item after it is shipped. From the Touch of Modern website:

"Touch of Modern works with our vendors daily to ensure production and delivery of orders as quickly as possible. This process starts from the moment our customers place an order. That means it's not possible for us to cancel or modify an order, but it's also how we're able to provide great products at steeply discounted prices. Please make sure you are aware of any return policy prior to making your purchase."

Well that's convenient for them.

Avoid their over-hyped, cheap junk.